Client Success Associate Jobs in Worcester, MA (NOW HIRING)

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

What will you be doing?

The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen client relationships, and grow our footprint in key accounts.

The ACSD (St. Louis based) will partner with client stakeholders in both business and technology roles, and lead WWT teams spanning software engineering, AI/ML engineering, design, and product, among others, to shape and execute the right solution. Success means profitable engagements, long-lasting client relationships, and outcomes that earn the next opportunity.

This is a technical leadership role. ACSDs have come up through engineering, architecture, or technical delivery, and stay credible in technical conversations with Director- and VP-level technical stakeholders.

Responsibilities:

Own key client relationships and foster trusted partnerships to drive client satisfaction of current programs and ongoing account growth

• Build and grow partnerships with clients (VP/Director level) across both business leadership and engineering/technology leadership

• Define and oversee client relationship management within the program team

• Join sales team to close opportunities through functions such as proposal strategy, pitch approach, contract writing, and negotiation strategy

• Partner with Sales to navigate the client organization to build new relationships, broaden areas of impact, and open doors to new opportunities

• Operate as the ultimate business and technical consultant to the client, bringing industry expertise and thought leadership

Overseeing Delivery Team to execute profitable engagements that create value for both the clients and WWT, with meaningful business outcomes

• Own the program strategy and shape the technical solutions we provide to our clients

• Serve as the primary account-level financial lead and hold accountability in meeting profit expectations and growth goals

• Guide delivery teams in reporting and delivery updates, ensuring the client recognizes the value of the work, and escalations are made as needed

• Coach and mentor program leadsand drive team health

Serving as the lead of the client program, taking accountability for account health and business performance

• Operate as the day-to-day lead of the client program, and coordinate and escalate within WWT as needed

• Provide regular status and financial reporting to WWT leadership

• Lead and coordinate across internal organizational lines — engineering, design, data, AI, cloud — ensuring we present as one unified team to the client

Identify and pursue opportunities that create additional value for clients and WWT

• Proactively identify opportunities for new projects and pursue those, through defining a clear proposal, navigating the client’s organization to pitch to key buyers, leading a pursuit team, and more

• Identify new ways to align WWT offerings to support the client’s strategic goals

Qualification

• 10+ years of applicable experience, including 3+ years as a Digital Account Director, Digital Project Director or client-facing technical consultant at the Manager or Senior Manager level.

• Earlier career experience as a technical lead, software engineer, solutions architect, or applicable role

• Proven track record of establishing and growing high-value relationships and partnerships with customers

• Experience presenting/pitching strategic recommendations and complex concepts

• Experience leading digital transformation programs such as AI/ML and GenAI, data platforms and analytics, custom software development (web, mobile, APIs, microservices), and modernization of legacy systems.

• Highly skilled at leading diverse cross-functional teams to create, implement and evolve technical solutions to drive tangible, measurable client results.

• Working knowledge of modern software delivery

• Experience working at a digital consultancy, software product company, or technology-led agency.

• Held responsibility for project financials/budget and understanding P&L.

Working conditions

• Travel as needed to client and WWT sites (approximately 15% or less)
• Located in or near St. Louis, MO

Education

• Bachelor’s degree in a relevant field

Organizational Relationships

• This position reports to the Senior Client Solutions Director within the digital organization.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $134,000 to $168,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.