ZipRecruiter

Log In

1

Client Success Jobs in Newton, MA (NOW HIRING)

Addison Group

Client Success Manager

Danvers, MA · On-site

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services Location: Remote - EST/CST candidates preferred Pay: $85,000 - $95,000 Benefits: This position is ...

Addison Group

Client Success Manager

Danvers, MA · Remote

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services Location: Remote - EST/CST candidates preferred Pay: $85,000 - $95,000 Benefits: This position is ...

ACS Services, Inc.

Client Success Associate

Brockton, MA · On-site

$60 - $80/hr

The Client Success Associate is responsible for driving client value realization, retention, and growth across a portfolio of accounts. This role partners closely with clients to align technology ...

CORA

Client Success Lead

Boston, MA · On-site

$80 - $100/hr

The Client Success Lead is the face of CORA to the borrowers and lenders they serve: on site, on calls, and inside the platform. Everything you test, verify, and analyze feeds a live system that ...

Senior Helpers

Client Success Caregiver

Westford, MA · On-site

$18.25 - $20/hr

Client Success Caregiver Location: Westford, MA and willingness to travel throughout Middlesex County, MA as needed Pay Range: $18.25 - $20/Hr dependent on experience and qualifications Are you an ...

Inmar

Client Success Manager, Media

Boston, MA · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner for clients, leading cross-functional campaign delivery across multiple media channels. Acting as a ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Newton, MA

Client Success information

See Newton, MA salary details

$35.6K

$91.1K

$153.6K

How much do client success jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client success in Newton, MA is $91,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,300.00 and $108,600.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Newton, MA?

The most popular types of Client Success jobs in Newton, MA are:

What job categories do people searching Client Success jobs in Newton, MA look for?

The top searched job categories for Client Success jobs in Newton, MA are:

What cities near Newton, MA are hiring for Client Success jobs?

Cities near Newton, MA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Newton, MA as of August 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $91,116 per year, or $43.8 per hour.

Client Success Manager

Addison Group

Danvers, MA • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Key responsibilities

  • Serve as the primary point of contact and relationship owner for approximately 15-20 client accounts.

  • Respond quickly and proactively to client questions, requests, issues, and escalations, and coordinate internally until issues are fully resolved.

  • Conduct Quarterly Business Reviews (QBRs), develop technology roadmaps, and monitor account health to identify and address at-risk clients.

Job description

Job Title: Client Success Manager - Managed IT Services
Industry: Information Technology / Managed Services
Location: Remote - EST/CST candidates preferred
Pay: $85,000 - $95,000
Benefits: This position is eligible for Medical and prescription drug coverage, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Short-Term and Long-Term Disability, Supplemental Life Insurance, and 401(k).
About the Opportunity
Our client, a growing Managed Services Provider (MSP), is seeking a Client Success Manager to own and strengthen a portfolio of high-touch customer relationships.
This is a highly visible, client-facing role for someone who takes genuine ownership of the customer experience. You will serve as the primary relationship owner and trusted partner for approximately 15-20 clients, helping them navigate day-to-day needs, resolve escalations, plan technology initiatives, and maximize the value of their IT partnership.
The ideal candidate is responsive, polished, proactive, and naturally client-first . This is not a Customer Success position where communication happens primarily through email. You should be comfortable picking up the phone, handling difficult conversations, coordinating across internal teams, and personally making sure issues get resolved.
The organization is actively investing in its Customer Success function and views this team as a pipeline for future leadership, creating significant long-term advancement opportunities for high performers.
Key Responsibilities
  • Serve as the primary point of contact and relationship owner for approximately 15-20 client accounts .
  • Build strong relationships and develop a deep understanding of each client's business, technology environment, priorities, and challenges.
  • Respond quickly and proactively to client questions, requests, issues, and escalations.
  • Take ownership of client concerns and coordinate internally until issues are fully resolved.
  • Partner with Service Operations, Engineering, Project Management, and other technical teams to address client needs.
  • Conduct Quarterly Business Reviews (QBRs) and help develop technology roadmaps aligned with client objectives.
  • Monitor account health and proactively identify clients that may be at risk.
  • Develop and execute "get to green" strategies for struggling client relationships.
  • Manage contract renewals and help maintain client retention above 95%.
  • Identify appropriate upsell and cross-sell opportunities based on legitimate client needs.
  • Support Net Revenue Retention objectives through retention, expansion, and strong relationship management.
  • Assist clients with technology procurement and quoting needs.
  • Address invoice questions, credits, quantity adjustments, and other account-related issues.
  • Review contracts, Statements of Work (SOWs), renewals, and related client documentation.
  • Track customer satisfaction and Customer Success KPIs, including CSAT, NPS, retention, and account health .
  • Identify client friction points and coordinate internally to improve the overall customer experience.
  • Serve as the person clients know they can call when they need something handled.

Required Qualifications
  • Approximately 2 - 5+ years of Customer Success, Client Success, Account Management, or client relationship management experience .
  • Demonstrated experience personally owning and managing a portfolio/book of client relationships.
  • Strong client-facing communication and relationship-management skills.
  • Experience handling client escalations and difficult customer situations .
  • Demonstrated experience supporting client retention, renewals, and overall relationship health.
  • Ability to understand a client's business needs and coordinate across multiple internal teams to resolve issues.
  • Strong organizational skills with the ability to manage multiple client relationships and competing priorities simultaneously.
  • High sense of urgency and demonstrated responsiveness.
  • Strong ownership mentality with a willingness to personally drive issues through resolution.
  • Ability to operate effectively within a fast-paced and changing environment.
  • Strong written and verbal communication skills.
  • Strong business acumen and problem-solving abilities.

Preferred Qualifications
  • Previous MSP / Managed Services Provider experience strongly preferred .
  • IT services or technology services Customer Success experience.
  • Experience managing approximately 10-20 higher-touch client relationships .
  • Experience conducting QBRs and developing client or technology roadmaps.
  • Experience with renewals, Net Revenue Retention (NRR), upsells, and cross-sells .
  • Experience identifying at-risk accounts and executing retention strategies.
  • Experience partnering with technical teams including Engineering, Service Operations, and Project Management.
  • Technology procurement and quoting experience.
  • Experience reviewing SOWs, contracts, invoices, and renewals .
  • Experience with CRM and/or PSA platforms.
  • Experience tracking Customer Success metrics such as CSAT, NPS, retention, and account health .
  • Ability to identify opportunities to expand existing client relationships while maintaining a consultative, customer-first approach.

What We're Looking For
Technical knowledge is valuable, but personality, responsiveness, and ownership mentality are especially important for this position .
The successful candidate is someone who:
  • Picks up the phone rather than hiding behind email.
  • Builds genuine relationships with clients.
  • Remains calm and professional when dealing with difficult customers.
  • Takes responsibility for getting problems solved, even when another internal team ultimately owns the technical work.
  • Is comfortable coordinating across multiple departments to get answers.
  • Moves with urgency and follows through on commitments.
  • Doesn't view smaller customer requests as "beneath" them.
  • Understands that maintaining client trust sometimes means personally stepping in and making sure something gets done.

The organization is specifically looking for smart, energetic, highly responsive professionals who want to become the go-to person for their customers .
Success Metrics
Success in this position will be measured across several areas, including:
  • Client Retention: >95%
  • Net Revenue Retention: 100-115%
  • Client Satisfaction: CSAT >4.5/5
  • NPS: >50
  • QBR Completion: 100%
  • Escalation Response: <2>
  • At-Risk Portfolio: <5>
  • Revenue Growth: Approximately 5-15%+ annually within assigned accounts
  • Strong procurement, invoicing, and account-management accuracy

Additional Details
  • Remote opportunity
  • EST/CST candidates preferred
  • Occasional client travel may be required
  • Contract-to-hire opportunity
  • Conversion salary of approximately $80,000-$100,000 base
  • Target total compensation of approximately $110,000-$125,000
  • Growing and evolving Customer Success organization
  • Significant opportunity for professional advancement

Career Growth
This organization views Customer Success as a development platform for future leaders . High-performing Client Success Managers will have opportunities to progress into Senior Client Success Manager positions and potentially pursue broader leadership opportunities throughout the organization.
The anticipated progression for strong performers is approximately 2-3 years into a Senior CSM opportunity , making this an excellent fit for someone looking for both immediate client ownership and a longer-term career path.
Benefits
Upon completion of the applicable waiting period, eligible consultants may receive:
  • Medical and prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Short-Term and Long-Term Disability Insurance
  • Supplemental Life Insurance
  • 401(k)
  • Weekly pay

If you're a highly responsive, relationship-driven Client Success professional who enjoys taking ownership, solving customer problems, and building long-term partnerships, apply today to learn more about this opportunity.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-009

Apply