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Client Success Manager Jobs in Beverly, MA (NOW HIRING)

Addison Group

Client Success Manager

Danvers, MA · On-site

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services Location: Remote - EST/CST candidates preferred Pay: $85,000 - $95,000 Benefits: This position is ...

Addison Group

Client Success Manager

Danvers, MA · Remote

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services Location: Remote - EST/CST candidates preferred Pay: $85,000 - $95,000 Benefits: This position is ...

New

Inmar

Client Success Manager, Media

Boston, MA · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner for clients, leading cross-functional campaign delivery across multiple media channels. Acting as a ...

Flywire

Enterprise Client Success Manager

Boston, MA · On-site

$85K - $95K/yr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

$85K - $95K/yr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Beverly, MA

Client Success Manager information

See Beverly, MA salary details

$35.9K

$91.7K

$154.5K

How much do client success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client success manager in Beverly, MA is $91,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $109,300.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Beverly, MA look for?

The top searched job categories for Client Success Manager jobs in Beverly, MA are:

What cities near Beverly, MA are hiring for Client Success Manager jobs?

Cities near Beverly, MA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Beverly, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 57% In-person, 29% Hybrid, and 14% Remote job distribution, with an average salary of $91,681 per year, or $44.1 per hour.

Client Success Manager

Addison Group

Danvers, MA • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Key responsibilities

  • Serve as the primary point of contact and relationship owner for approximately 15-20 client accounts.

  • Respond quickly and proactively to client questions, requests, issues, and escalations, and coordinate internally until issues are fully resolved.

  • Conduct Quarterly Business Reviews (QBRs), develop technology roadmaps, and monitor account health to identify and address at-risk clients.

Job description

Job Title: Client Success Manager - Managed IT Services
Industry: Information Technology / Managed Services
Location: Remote - EST/CST candidates preferred
Pay: $85,000 - $95,000
Benefits: This position is eligible for Medical and prescription drug coverage, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Short-Term and Long-Term Disability, Supplemental Life Insurance, and 401(k).
About the Opportunity
Our client, a growing Managed Services Provider (MSP), is seeking a Client Success Manager to own and strengthen a portfolio of high-touch customer relationships.
This is a highly visible, client-facing role for someone who takes genuine ownership of the customer experience. You will serve as the primary relationship owner and trusted partner for approximately 15-20 clients, helping them navigate day-to-day needs, resolve escalations, plan technology initiatives, and maximize the value of their IT partnership.
The ideal candidate is responsive, polished, proactive, and naturally client-first . This is not a Customer Success position where communication happens primarily through email. You should be comfortable picking up the phone, handling difficult conversations, coordinating across internal teams, and personally making sure issues get resolved.
The organization is actively investing in its Customer Success function and views this team as a pipeline for future leadership, creating significant long-term advancement opportunities for high performers.
Key Responsibilities
  • Serve as the primary point of contact and relationship owner for approximately 15-20 client accounts .
  • Build strong relationships and develop a deep understanding of each client's business, technology environment, priorities, and challenges.
  • Respond quickly and proactively to client questions, requests, issues, and escalations.
  • Take ownership of client concerns and coordinate internally until issues are fully resolved.
  • Partner with Service Operations, Engineering, Project Management, and other technical teams to address client needs.
  • Conduct Quarterly Business Reviews (QBRs) and help develop technology roadmaps aligned with client objectives.
  • Monitor account health and proactively identify clients that may be at risk.
  • Develop and execute "get to green" strategies for struggling client relationships.
  • Manage contract renewals and help maintain client retention above 95%.
  • Identify appropriate upsell and cross-sell opportunities based on legitimate client needs.
  • Support Net Revenue Retention objectives through retention, expansion, and strong relationship management.
  • Assist clients with technology procurement and quoting needs.
  • Address invoice questions, credits, quantity adjustments, and other account-related issues.
  • Review contracts, Statements of Work (SOWs), renewals, and related client documentation.
  • Track customer satisfaction and Customer Success KPIs, including CSAT, NPS, retention, and account health .
  • Identify client friction points and coordinate internally to improve the overall customer experience.
  • Serve as the person clients know they can call when they need something handled.

Required Qualifications
  • Approximately 2 - 5+ years of Customer Success, Client Success, Account Management, or client relationship management experience .
  • Demonstrated experience personally owning and managing a portfolio/book of client relationships.
  • Strong client-facing communication and relationship-management skills.
  • Experience handling client escalations and difficult customer situations .
  • Demonstrated experience supporting client retention, renewals, and overall relationship health.
  • Ability to understand a client's business needs and coordinate across multiple internal teams to resolve issues.
  • Strong organizational skills with the ability to manage multiple client relationships and competing priorities simultaneously.
  • High sense of urgency and demonstrated responsiveness.
  • Strong ownership mentality with a willingness to personally drive issues through resolution.
  • Ability to operate effectively within a fast-paced and changing environment.
  • Strong written and verbal communication skills.
  • Strong business acumen and problem-solving abilities.

Preferred Qualifications
  • Previous MSP / Managed Services Provider experience strongly preferred .
  • IT services or technology services Customer Success experience.
  • Experience managing approximately 10-20 higher-touch client relationships .
  • Experience conducting QBRs and developing client or technology roadmaps.
  • Experience with renewals, Net Revenue Retention (NRR), upsells, and cross-sells .
  • Experience identifying at-risk accounts and executing retention strategies.
  • Experience partnering with technical teams including Engineering, Service Operations, and Project Management.
  • Technology procurement and quoting experience.
  • Experience reviewing SOWs, contracts, invoices, and renewals .
  • Experience with CRM and/or PSA platforms.
  • Experience tracking Customer Success metrics such as CSAT, NPS, retention, and account health .
  • Ability to identify opportunities to expand existing client relationships while maintaining a consultative, customer-first approach.

What We're Looking For
Technical knowledge is valuable, but personality, responsiveness, and ownership mentality are especially important for this position .
The successful candidate is someone who:
  • Picks up the phone rather than hiding behind email.
  • Builds genuine relationships with clients.
  • Remains calm and professional when dealing with difficult customers.
  • Takes responsibility for getting problems solved, even when another internal team ultimately owns the technical work.
  • Is comfortable coordinating across multiple departments to get answers.
  • Moves with urgency and follows through on commitments.
  • Doesn't view smaller customer requests as "beneath" them.
  • Understands that maintaining client trust sometimes means personally stepping in and making sure something gets done.

The organization is specifically looking for smart, energetic, highly responsive professionals who want to become the go-to person for their customers .
Success Metrics
Success in this position will be measured across several areas, including:
  • Client Retention: >95%
  • Net Revenue Retention: 100-115%
  • Client Satisfaction: CSAT >4.5/5
  • NPS: >50
  • QBR Completion: 100%
  • Escalation Response: <2>
  • At-Risk Portfolio: <5>
  • Revenue Growth: Approximately 5-15%+ annually within assigned accounts
  • Strong procurement, invoicing, and account-management accuracy

Additional Details
  • Remote opportunity
  • EST/CST candidates preferred
  • Occasional client travel may be required
  • Contract-to-hire opportunity
  • Conversion salary of approximately $80,000-$100,000 base
  • Target total compensation of approximately $110,000-$125,000
  • Growing and evolving Customer Success organization
  • Significant opportunity for professional advancement

Career Growth
This organization views Customer Success as a development platform for future leaders . High-performing Client Success Managers will have opportunities to progress into Senior Client Success Manager positions and potentially pursue broader leadership opportunities throughout the organization.
The anticipated progression for strong performers is approximately 2-3 years into a Senior CSM opportunity , making this an excellent fit for someone looking for both immediate client ownership and a longer-term career path.
Benefits
Upon completion of the applicable waiting period, eligible consultants may receive:
  • Medical and prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Short-Term and Long-Term Disability Insurance
  • Supplemental Life Insurance
  • 401(k)
  • Weekly pay

If you're a highly responsive, relationship-driven Client Success professional who enjoys taking ownership, solving customer problems, and building long-term partnerships, apply today to learn more about this opportunity.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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