ZipRecruiter

Log In

1

Customer Success Associate Jobs in Worcester, MA

Informa

Customer Success Director

Newton, MA · On-site

We are seeking a strategic and experienced Customer Success Director (CSD) to lead customer success initiatives across our Portfolio accounts. This senior-level role is focused on driving long-term ...

CallMiner

Customer Success Director

Waltham, MA · On-site

As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and ...

Informa Group Plc.

Customer Success Director

Newton, MA · On-site

We are seeking a strategic and experienced Customer Success Director (CSD) to lead customer success initiatives across our Portfolio accounts. This senior-level role is focused on driving long-term ...

Cyxtera

Customer Success Manager

Waltham, MA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

Customer Success Manager Locations: NYC OR Waltham, MA locations only - Hybrid 6x a month (Hiring locally only) About the Role SS&C Intralinks provides technology solutions for the global banking ...

allego

Customer Success Manager

Waltham, MA · On-site

Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, complete post-sales services lifecycle ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on ...

Allego

Customer Success Manager

Waltham, MA

Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, complete post-sales services lifecycle ...

Allego

Customer Success Coordinator

Waltham, MA · On-site

Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.

Allego

Customer Success Manager

Waltham, MA · On-site

Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, complete post-sales services lifecycle ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Worcester, MA

Customer Success Associate information

See Worcester, MA salary details

$18.5K

$52.9K

$92.8K

How much do customer success associate jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer success associate in Worcester, MA is $52,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $65,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Worcester, MA? The most popular types of Customer Success jobs in Worcester, MA are:
What job categories do people searching Customer Success Associate jobs in Worcester, MA look for? The top searched job categories for Customer Success Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Customer Success Associate jobs? Cities near Worcester, MA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,876 per year, or $25.4 per hour.

Customer Success Associate

McQuade Organization

Worcester, MA

Full-time

Re-posted 8 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply