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Customer Success Associate Remote Jobs in Boston, MA

OpenClinica LLC

Customer Success Team Lead

Needham, MA · Remote

$12K/mo

Fully Remote in the U.S. * Status: Full-time, Exempt * Reports to: Vice President of Customer ... Provide coaching, guidance, and mentorship to Customer Success Associates * Make improvements to ...

Zinier

Customer Success Leader, US (Remote)

Boston, MA · Remote

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is searching for a hands-on, customer-obsessed Customer Success Leader who sees challenges ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$70K - $80K/yr

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you\'ll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...

UpGuard

Customer Success Manager

Boston, MA · Remote

$85K - $100K/yr

Our Success team is determined to help solve the needs and challenges that our customers face on a ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

3E

Customer Success Manager

Boston, MA · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product ... remote work arrangement and must be based in Texas. Travel and requires 10-20% travel . Pay ...

VODA.ai

Customer Success Manager

Boston, MA · Remote

VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be responsible for driving customer adoption, retention, renewals, and long-term success across a ...

Motivity

Enterprise Customer Success Manager

Boston, MA · Remote

Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relationship-driven Customer Success Manager (CSM) to join our ...

Pentera

Customer Success Manager

Burlington, MA · On-site +1

Description Remote - US Accelerate Your Career in Cybersecurity Join Pentera and take your career ... Pentera seeks a Customer Success Manager who is passionate about driving customer value and ...

T3 Advisory, LLC

Be Seen First

Associate - Student Success & Institutional Transformation

Boston, MA · Remote

$75K/yr

Associate, Student Success & Institutional Transformation Organization: T3 Advisory Location ... Remote (U.S.-based, estimated 15-20% travel) Type: Full-Time, Salaried Compensation: $75,000 base ...

CallMiner

Customer Success Director

Waltham, MA · Remote

As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and ...

Cordance

Customer Success Manager

Boston, MA · On-site +1

Position Overview As a Customer Success Manager (CSM) at Cordance, you'll serve as a trusted ... Remote Work Support: * Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet ...

OpenClinica LLC

Customer Success Manager

Needham, MA · Remote

$120K/yr

Fully Remote in the U.S. (East Coast preferred) * Status: Full-time, Exempt * Reports to: VP of Customer Success * Comp.: Base Salary = $100,000. Commission Eligible for On Target Earnings = $120,000 ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

Zus Health

Head of Customer Success

Boston, MA · Remote

$200K - $240K/yr

As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer ... We're a remote first company and this person should be comfortable in a hybrid setup where they are ...

Zus Health

Head of Customer Success

Boston, MA · Remote

$200K - $240K/yr

As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer ... We're a remote first company and this person should be comfortable in a hybrid setup where they are ...

Crayon

Customer Success Manager

Boston, MA · Remote

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Boston, MA

Customer Success Associate Remote information

See Boston, MA salary details

$20.1K

$57.6K

$101K

How much do customer success associate remote jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success associate remote in Boston, MA is $57,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Boston, MA? The most popular types of Customer Success Remote jobs in Boston, MA are:
What are popular job titles related to Customer Success Associate Remote jobs in Boston, MA? For Customer Success Associate Remote jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Boston, MA look for? The top searched job categories for Customer Success Associate Remote jobs in Boston, MA are:
What cities near Boston, MA are hiring for Customer Success Associate Remote jobs? Cities near Boston, MA with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Boston, MA as of July 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $57,570 per year, or $27.7 per hour.
Customer Success Team Lead

Customer Success Team Lead

OpenClinica LLC

Needham, MA • Remote

$12K/mo

Full-time

Posted 17 days ago

Job description

About OpenClinica:

OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world\'s leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research.


About the Role and Team:

The Customer Success Team Lead is responsible for the full researcher journey, from onboarding to the conclusion of a study. This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers’ studies, assisting in customer support, and conducting check-ins with researchers. You will be asked to think outside the box to create efficiencies in our processes and propel the vision of our company.

  • Location: Fully Remote in the U.S. 
  • Status: Full-time, Exempt
  • Reports to: Vice President of Customer Success 
  • Comp.: Base Salary = $120,00. On Target Earnings = $140,000+


What You Will Do:

  • Manage & oversee the creation of various marketing and study recruitment materials
  • Coordinate across internal and external teams to launch recruitment campaigns
  • Build and maintain strong, long-lasting relationships with our researchers
  • Help resolve escalated and complex questions and issues from customers
  • Provide coaching, guidance, and mentorship to Customer Success Associates
  • Make improvements to our current customer satisfaction methods and processes 
  • Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance
  • Act independently in directly managing the Success team & tracking + driving efficiencies across all relevant KPIs with a focus on Net Revenue Retention
  • Conduct client-facing calls and coordinate action items across internal and external teams
  • Triage client support issues and deliver best-in-class service
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities



Qualifications:

Required:

  • 3+ years of professional experience in client-facing roles, including customer success, marketing, account management, or sales.
  • A clinical background as a research coordinator or experience running or managing clinical trials
  • Bachelor’s Degree in related field. 

Skills:

  • Excellent communication skills, both written and oral
  • Organized and detail-oriented
  • Autonomous in your work and the challenge of solving complex problems


Nice to Have:

  • An understanding of (or even a passion for) social media marketing platforms including but not limited to: Facebook, Instagram, Twitter, TikTok, and Snapchat
  • Familiar with Canva



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