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Customer Success Associate Remote Jobs in Boston, MA

Legacy Lifecare

Recruiter

Chelsea, MA · On-site +1

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... either on-site or remote work! At Legacy Lifecare, we not only provide compassionate and ... Qualifications for Success: * Associate's degree in Human Resources, Business Administration, Healt ...

3E

Director, Customer Implementations

Boston, MA · Remote

$150K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you are AI-forward, passionate about customer success, and understand the importance of ... This position supports remote work in EST, and candidates should be based near one of our U.S. East ...

Wolters Kluwer

Associate Director, Business Analysis

Waltham, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... associate director, you will lead a team of business analysts to create and optimize the way our ... Continuously evaluate analytics and reporting for product, customer success and customers to ensure ...

Wolters Kluwer

Associate Director, Business Analysis

Waltham, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... associate director, you will lead a team of business analysts to create and optimize the way our ... Continuously evaluate analytics and reporting for product, customer success and customers to ensure ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

Wolters Kluwer

Associate Director, Business Analysis

Waltham, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... associate director, you will lead a team of business analysts to create and optimize the way our ... Continuously evaluate analytics and reporting for product, customer success and customers to ensure ...

Foley

Senior Customer Onboarding Manager

Boston, MA · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Partner with Sales, Product, Support, and Customer Success to ensure a seamless transition from ... This role is primarily remote (US based) and will work in primarily EST hours, with the expectation ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Boston, MA

Customer Success Associate Remote information

See Boston, MA salary details

$20.1K

$57.6K

$101K

How much do customer success associate remote jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success associate remote in Boston, MA is $57,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Boston, MA?

The most popular types of Customer Success Remote jobs in Boston, MA are:

What are popular job titles related to Customer Success Associate Remote jobs in Boston, MA?

For Customer Success Associate Remote jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Boston, MA look for?

The top searched job categories for Customer Success Associate Remote jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Success Associate Remote jobs?

Cities near Boston, MA with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,570 per year, or $27.7 per hour.

Customer Onboarding Manager, East Coast

Qualio

Boston, MA • Remote

Full-time

Re-posted 3 days ago

Job description

About Us

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.

The Qualio team is all-remote, and currently distributed across North America, Europe, and Australia.

What's the opportunity?

The Customer Onboarding Manager (COM) is the face of Qualio to our new customers, and plays a critical role in their long-term success. The COM helps new customers realize value from Qualio quickly, while also setting them up for long-term success by enabling them to effectively utilize and adopt Qualio in their company.

What will I be doing?
  • Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality
  • Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives
  • Effectively manage all project communications, both internally and externally with customers
  • Educate and enable customers on Qualio products and best practices
  • Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution
  • Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey, and with the Product team to ensure effective feedback loops for customer requirements
  • Maintain excellent relationships with Product Management and Development, ensuring all work is customer-focused.
What skills do I need?
  • Candidates should have ONE of the following:
    • 3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company
    • 3+ years working in a quality-related role for a medical device or life sciences company or an adjacent, heavily regulated industry.
  • Demonstrated experience as a trusted advisor to customers/clients
  • Great communication skills across multiple mediums (video conference, phone, email)
  • Willingness to learn and use coaching feedback to improve
  • Experience with project management software
  • Exceptional organizational and time management skills
  • The ability to thrive in a fast-paced environment
Benefits
  • Competitive salary
  • Matching 401k
  • Medical, Dental, and Vision Benefits
  • Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
  • Flexible time off policy
  • Company allowance for home office supplies
  • 12 weeks paid parental leave
  • Opportunity to make a difference through helping life-saving products get to market
A note to candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company, and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that's okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.