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Success Manager Jobs in Massachusetts (NOW HIRING)

NorthEastern

Success Manager

Boston, MA · On-site

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

Northeastern University

Success Manager

Boston, MA · On-site

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Tiretutor

Customer Success Manager

Boston, MA · On-site

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and ...

New

QBS LLC

Customer Success Manager

Foxboro, MA · On-site

$60 - $80/hr

Customer Success Manager QBS LLC Foxborough, Massachusetts, United States About this position Customer Success Manager Employment Type : Full-Time Location : 5 days onsite in Foxborough, MA About QBS ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

Informa TechTarget

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some ...

TireTutor, Inc.

Customer Success Manager

Boston, MA · On-site

$85K - $95K/yr

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. About TireTutor, Inc.

New

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Mass Digital Health

Customer Success Manager

Waltham, MA · On-site

$100 - $125/hr

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

QBS, Inc.

Customer Success Manager

Foxboro, MA · On-site

$70K - $80K/yr

Customer Success Manager Employment Type: Full-Time Location: 5 days onsite in Foxborough, MA Safety-Care ® by QBS is a leader in behavioral crisis prevention training. Through our train-the-trainer ...

New

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

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All JobsSuccess JobsSuccess Manager JobsSuccess Manager Jobs in Massachusetts

Success Manager information

See Massachusetts salary details

$35.5K

$90.7K

$152.9K

How much do success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for success manager in Massachusetts is $90,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are the most commonly searched types of Success jobs in Massachusetts?

The most popular types of Success jobs in Massachusetts are:

What are popular job titles related to Success Manager jobs in Massachusetts?

For Success Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Massachusetts look for?

The top searched job categories for Success Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Success Manager jobs?

Cities in Massachusetts with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $90,716 per year, or $43.6 per hour.

Success Manager

NorthEastern

Boston, MA • On-site

$53K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

About the Opportunity

Job Summary

The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on Northeastern's values around experiential learning. The Success Manager reports to the Program & Relationship Manager.

Key Responsibilities & Accountabilities

  • Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources

  • Work with the instructional support team to facilitate learner engagement

  • Develop and implement communication and engagement plans for learners

  • Organize and attend live sessions and assist with delivery as needed

  • Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to the program manager

  • Assist with course registration and manage student orientation

Minimum Qualifications

  • Bachelor's degree

  • Two to four years of student support and/or operations management experience

  • Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders

  • Strong organizational, problem-solving, administrative, and time management skills

  • Ability to analyze, synthesize, and summarize data

  • Demonstrated strong business writing and project management skills

  • Experience working in a highly collaborative environment and promoting a teamwork mentality

Required Documents

  • Please upload your Resume and Cover Letter

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

107S

Expected Hiring Range:

$53,615.00 - $75,728.75

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

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