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Success Manager Jobs in Boston, MA (NOW HIRING)

Northeastern University

Success Manager

Boston, MA · On-site

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

NorthEastern

Success Manager

Boston, MA

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

Informa TechTarget

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Watertown, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower educators with trustworthy data, allowing educational leaders to focus on what truly ...

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on ...

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Success Manager information

See Boston, MA salary details

$35.3K

$90.2K

$152.1K

How much do success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for success manager in Boston, MA is $90,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,500.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are popular job titles related to Success Manager jobs in Boston, MA?

For Success Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Boston, MA look for?

The top searched job categories for Success Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Success Manager jobs?

Cities near Boston, MA with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Boston, MA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $90,236 per year, or $43.4 per hour.

Success Manager

Northeastern University

Boston, MA • On-site

$53K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

About the Opportunity
Job Summary
The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on Northeastern's values around experiential learning. The Success Manager reports to the Program & Relationship Manager.
Key Responsibilities & Accountabilities
  • Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources
  • Work with the instructional support team to facilitate learner engagement
  • Develop and implement communication and engagement plans for learners
  • Organize and attend live sessions and assist with delivery as needed
  • Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to the program manager
  • Assist with course registration and manage student orientation

Minimum Qualifications
  • Bachelor's degree
  • Two to four years of student support and/or operations management experience
  • Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders
  • Strong organizational, problem-solving, administrative, and time management skills
  • Ability to analyze, synthesize, and summarize data
  • Demonstrated strong business writing and project management skills
  • Experience working in a highly collaborative environment and promoting a teamwork mentality

Required Documents
  • Please upload your Resume and Cover Letter

Position Type
Student Services
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
107S
Expected Hiring Range:
$53,615.00 - $75,728.75
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

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