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Remote Customer Success Engineer Jobs in Massachusetts

CoLab Software

Partner with Account Executives and Customer Success Managers to solve challenging customer ... Remote/Hybrid Work : Our main office location is in St. John's, NL where we offer hybrid and remote ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

Build trust and act as the voice of the customer, advocating for client needs while maintaining ... Flexible, remote-friendly work environment. * Gym reimbursement and wellness programs. Geography ...

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

Build trust and act as the voice of the customer, advocating for client needs while maintaining ... Flexible, remote-friendly work environment. * Gym reimbursement and wellness programs. Geography ...

Tenex.AI Inc

This field-based role requires up to 50% travel to client sites, with remote work flexibility ... Customer Success & Operational Support : * Collaborate with Customer Success managers to streamline ...

Linus Health

Resolve customer issues or coordinate with Product, Engineering, Clinical, and Customer Success teams for timely resolution. * Monitor customer health and proactively identify opportunities to ...

salient predictions

[Your Dream Job]

Boston, MA · On-site +1

Customer Success * Engineering * Machine Learning * Climate Science A bit more about working at ... We are a 100% remote organization with collaborators distributed between Alaska, Argentina, and ...

Telus Digital

$165K - $225K/yr

... Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in ... The Opportunity As Client Success Director for our Amazon relationship, you will serve as the ...

Telus Digital

$165K - $225K/yr

... Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in ... The Opportunity As Client Success Director for our Microsoft client account, you will serve as the ...

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Remote Customer Success Engineer information

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Massachusetts?

For Remote Customer Success Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Massachusetts look for?

The top searched job categories for Remote Customer Success Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Customer Success Engineer jobs?

Cities in Massachusetts with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Work in a place where your team values YOU! Senior Customer Success Manager - APPLY TODAY!

xSuite Solutions Inc.

Southborough, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Company Description
We are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40M invoices processed Worldwide With 25 years in the market and 1,200 installations in 60 countries, we increase efficiency, data accuracy, and mitigate risk for all of our clients.
Our expertise comes not just in software solutions, we are also the developers and integrators of our product - providing for a more unified and cohesive approach.
We achieve this through our SAP-integrated software for intelligent data capture, workflow automation, and document management.
We digitize business processes for companies allowing them to save time and money. Through our industry agnostic best practice solutions, every scenario you have can be configured to kick off a workflow to resolve the problems digitally.
As an SAP Partner, we have implemented our Software in Fortune 500 companies.
On average, our customers are working 10+ years with us, to them, we are more than a Software Manufacturer, we are their Strategic Partner for their P2P Automation needs. Our passion for SAP technology drives us to always offer certified and high-quality standard software for your SAP system.
With 12 offices and 90 plus consultants who are experts in this field, our SAP Certifications makes us your best ally to help you start your Digital transformation today.
Job Description
Want to work as a Customer Success Manager on a small but growing team?
At xSuite North America our valued Customer Success Managers promote our products and grow the customer relationship! CSM's support our customers as they transition from sales prospects to our product's active users. This position would be an ideal fit for someone with proven experience with building customer relationships, great communication skills, and the ability to represent a growing company!
Qualifications
  • 3-5 years experience within a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred)
  • Team spirit and the ability to take responsibility for tasks (Required)
  • Strong written and communication skills in English (Required)
  • The ability to adapt quickly (Preferred)
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
  • The ability to promote products and grow relationships (Preferred)

Additional Information
Responsibilities:
  • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
  • Present/Demo our solutions to customers
  • Coordinate sales efforts for services and license revenues
  • Prepare and submit sales contracts
  • Drive product value
  • Develop trusted advisor relationships with executive sponsors
  • Prepare weekly and monthly reports

Schedule:
  • Monday - Friday (Part time/Full time)
  • 30-40 hours per week
  • Remote/Hybrid/in-office

Additional Information:
  • US work authorization required
  • xSuite North America is unable to honor OPT-EAD, H1B, and TN
  • 401(k)
  • Medical, Dental, Vision, and Life insurance
  • Paid time off

What makes this position so great?
  • You get to work with brand new state of the art technology with artificial intelligence and machine learning
  • We are a young and dynamic team
  • This is a great chance to learn new skills and work with amazing customers

If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com
All of your information will be kept confidential according to EEO guidelines.

Apply