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Remote Customer Success Engineer Jobs in California

Komodor

Customer Success Manager

San Francisco, CA · On-site +1

... remote position. We are looking for someone located in PST or MT time zones in the US. Your Core Mission will encompass: * Driving Success: Ensure that customers fully leverage Komodor's AI SRE and ...

Vercel

Developer Success Engineer

San Francisco, CA · On-site +1

$138K - $206K/yr

Whether you're building our products, supporting our customers, growing our community, or shaping ... Are comfortable working in a fast-paced, global, remote-friendly environment Benefits:

Mixpanel

Customer Success Architect

San Francisco, CA · On-site +1

About the Customer Success Team Mixpanel's Customer Success & Solutions Engineering teams are ... Eager to learn new technologies and adapt to evolving customer needs #LI-Remote Compensation The ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

ServiceTitan

Customer Success Manager

Glendale, CA · On-site +1

As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success ... Self-motivated and able to work effectively in a remote setting * Highly organized and detail ...

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Remote Customer Success Engineer information

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in California? The most popular types of Customer Success Engineer jobs in California are:
What are popular job titles related to Remote Customer Success Engineer jobs in California? For Remote Customer Success Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in California look for? The top searched job categories for Remote Customer Success Engineer jobs in California are:
What cities in California are hiring for Remote Customer Success Engineer jobs? Cities in California with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Success Engineer - West (California)

Cyera

Los Angeles, CA • On-site, Remote

$140K - $160K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Job description

Description
WHO WE ARE
Come join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We're hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITY
We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.
RESPONSIBILITIES:
As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:
  • Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
  • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
  • Driving customer adoption through effective onboarding and training processes.
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
  • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
  • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
  • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
  • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
  • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
  • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
  • Collaborating with customers to develop joint success plans.
  • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
  • Mentoring other team members, sharing your expertise and assisting in their professional development.
  • Participating in the interview process to help identify and onboard talented individuals to the team.
  • Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

Requirements
REQUIRED QUALIFICATIONS:
  • Associates degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus
  • 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
  • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
  • Prior experience collaborating with Development teams.
  • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
  • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
  • Experience with programming or scripting languages and familiarity with APIs and web services
  • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
  • Prior experience working in a software company in a technical customer-facing role is essential.
  • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
  • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
  • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
  • A clear and concise verbal and written communicator, capable of conveying complex information effectively.
  • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
  • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.

COMPENSATION INFORMATION:
Compensation Range: $140,000-$160,000.
The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance

Location Requirements
We are currently open to candidates in the following locations:
  • San Francisco
  • Phoenix
  • LA

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