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Remote Customer Success Engineer Jobs (NOW HIRING)

Uptalent.io

Remote Customer Success Executive

Customer Success Representative We are a leading B2B staffing platform, specializing in connecting ... S and Canadian architectural and engineering companies. Understand their needs, challenges, and ...

Triptastic Adventures

Remote Customer Success Coordinator

$18.50 - $24/hr

About the job Remote Customer Success Coordinator Role Overview We are increasing our remote team and are seeking customer-centered individuals who enjoy with assisting clients and handling multiple ...

Tendril

Customer Success Specialist (CSS)

Remote Customer Success Specialist (CSS) Tendril is seeking a proactive and relationship-driven Remote Customer Success Specialist (CSS) to support and grow our client partnerships. The ideal ...

Britive

Senior Customer Success Engineer

$107K - $146K/yr

Your Impact As a Senior Customer Success Engineer, you own the technical relationship with your ... We are fully remote (US only, other areas are subject to review). * Competitive compensation and ...

Britive

Senior Customer Success Engineer

$56.50 - $73/hr

Your Impact As a Senior Customer Success Engineer, you own the technical relationship with your accounts from kickoff through maturity. You lead the initial deployment of the Britive platform, then ...

NoGigiddy

Remote Customer Success Specialist

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired ...

Jobgether

Customer Success Manager (Southeast)

Customer Success Manager (Southeast) This is a remote customer success leadership opportunity ... The role sits at the intersection of customer success, technology, engineering, product, and sales ...

New

DigitalOcean

Manager, Customer Success Engineering

Manager, Customer Success Engineering Dive in and do the best work of your career at DigitalOcean ... This is a remote role JR: 2026-7692 #LI-Remote Why You'll Like Working for DigitalOcean * We ...

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How much do remote customer success engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

More about Remote Customer Success Engineer jobs

What cities are hiring for Remote Customer Success Engineer jobs?

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What are the most commonly searched types of Customer Success Engineer jobs?

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What states have the most Remote Customer Success Engineer jobs?

States with the most job openings for Remote Customer Success Engineer jobs include:

What job categories do people searching Remote Customer Success Engineer jobs look for?

The top searched job categories for Remote Customer Success Engineer jobs are:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Remote Customer Success Executive

Remote

Uptalent.io
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Posted 8 days ago

Job description

Customer Success Representative

We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and strive to think outside the box, providing personal and team growth.

Responsibilities

As a Customer Success Representative, you will play a pivotal role in fostering strong relationships with our Australian clients while ensuring that our contractors thrive in their roles. Your responsibilities will include:

  • Account Management: Oversee and nurture relationships with U.S and Canadian architectural and engineering companies. Understand their needs, challenges, and goals.
  • Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms.
  • Upselling and Growth: Identify opportunities to expand our services within existing client accounts. Collaborate with the sales team to upsell additional contractor resources.
  • Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams.
  • Feedback Collection: Gather feedback from both clients and contractors, and communicate this feedback internally to help improve our platform and services.
  • Problem Resolution: Handle any issues or disputes promptly and professionally, finding effective solutions that benefit all parties.
  • Reporting: Maintain accurate records of client interactions and share insights with the management team to drive strategic decisions.

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