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Remote Customer Success Engineer Jobs (NOW HIRING)

Linx Security

VP Customer Success Engineering

Description We're looking for a VP Customer Success Engineering to lead and scale our technical Customer Success function as we build the category-defining modern IGA platform. This is a player/coach ...

Jobgether

In a fast-moving, remote-first environment, you will have the autonomy to solve complex problems ... Partner with product, engineering, sales, and services teams to translate customer needs into ...

Prospyr, Inc

Customer Success Manager

Austin, TX · On-site +1

$75K - $125K/yr

Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics ... Work directly with Product and Engineering to translate customer problems into solutions

Vercel

Developer Success Engineer

They are looking for a Developer Success Engineer (DSE) to guide customers through technical ... remote-friendly environment Company : Vercel is a developer platform that provides cloud ...

EDB

Principal Customer Success Manager

You will develop, prioritize, and execute customer success plans to nurture and guide your ... Direct experience working with globally distributed and remote customer and internal teams

Transmit Security

Customer Success Manager

OR · Remote

This role can be remote, anywhere in the United States or LATAM. Responsibilities : * Create and ... Work with Sales and Field Engineers to develop new opportunities. * Be accountable for the solution ...

Komodor

Customer Success Manager

San Francisco, CA · On-site +1

... remote position. We are looking for someone located in PST or MT time zones in the US. Your Core Mission will encompass: * Driving Success: Ensure that customers fully leverage Komodor's AI SRE and ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

More about Remote Customer Success Engineer jobs
What cities are hiring for Remote Customer Success Engineer jobs? Cities with the most Remote Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Remote Customer Success Engineer jobs? States with the most job openings for Remote Customer Success Engineer jobs include:
What job categories do people searching Remote Customer Success Engineer jobs look for? The top searched job categories for Remote Customer Success Engineer jobs are:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Backend Customer Success Engineer (Kotlin Ecosystem)

JetBrains

Foster City, CA • On-site, Remote

$96K - $180K/yr

Full-time

Re-posted 19 days ago

Job description

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.
We're now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments.
Currently, this role is focused on adoption - helping Java teams introduce Kotlin into existing applications. You'll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use.
In addition, you'll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path.
Responsibilities
  • Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production)
  • Proactively engage with organizations across different phases of their Kotlin adoption journey
  • Develop and recommend high-level adoption strategies tailored to each organization's context
  • Identify and document blockers that hinder progress and propose ways to address them
  • Establish and manage feedback loops with development teams to ensure continuous alignment and improvement
We will be happy to have you on our team if you have:
Technical expertise
  • Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem
  • Proven experience migrating Java backend codebases to Kotlin
  • Experience with the Spring (Boot) ecosystem or similar frameworks (e.g., Quarkus, Micronaut, Ktor)
  • Solid understanding of build tools and project structuring, including Maven and Gradle

Communication and customer engagement
  • Experience in customer-facing technical roles such as Solutions Engineering, Developer Advocacy, or Technical Consulting
  • Strong English communication skills, both written and spoken
  • Ability to lead workshops, demos, talks, meetups, and other public-facing activities
  • Comfort with outbound engagement, including identifying target companies, articulating value propositions, and building relationships with engineering teams
  • Ability to effectively communicate with engineers, tech leads, and business stakeholders

System design and architecture
  • Ability to design and guide Kotlin adoption strategies for backend applications
  • Experience designing backend systems using common architectural patterns (e.g., monolith, modulith, microservices)

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This range reflects the employer's good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$96,000-$180,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That's why we do our best to create an open and inclusive workplace - one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
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