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Overnight Intake Jobs (NOW HIRING)

State of South Carolina

$45K - $77K/yr

Responsibilities of the IIU Intake Specialist (Program Coordinator I) Under the Investigations Unit ... Position may require overnight travel. Position may require employee to work evenings and weekends.

Garza Law Firm, PLLC

Intake Specialist

Knoxville, TN

$17 - $22.75/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

Participate in occasional travel, overnight stays, and training as required. Work Experience ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

Garza Law Firm, PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Participate in occasional travel, overnight stays, and training as required. Work Experience ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

Garza Law Firm, PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Johnson City, TN

$17.50 - $23.25/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Johnson City, TN · On-site

$17.50 - $23.25/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Johnson City, TN · On-site

$17 - $22.75/hr

Participate in occasional travel, overnight stays, and training as required. Work Experience ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

Garza Law Firm PLLC

Intake Specialist

Johnson City, TN · On-site

$17.50 - $23.25/hr

Participate in occasional travel, overnight stays, and training as required. Work Experience ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

Garza Law Firm PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Participate in occasional travel, overnight stays, and training as required. Work Experience ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

Garza Law Firm, PLLC

Intake Specialist

Jacksboro, TN

$17.50 - $23.50/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

Participate in occasional travel, overnight stays, and training as required. Work Experience ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

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All JobsIntake JobsOvernight Intake Jobs

Overnight Intake information

See salary details

$31K

$44.4K

$83.5K

How much do overnight intake jobs pay per year?

As of Aug 11, 2026, the average yearly pay for overnight intake in the United States is $44,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by overnight intake professionals, and how can they be managed effectively?

Overnight Intake professionals often encounter challenges such as managing high call volumes during peak hours, handling urgent or sensitive situations when other resources may be limited, and maintaining alertness throughout late-night shifts. Effective time management, strong communication skills, and familiarity with escalation protocols are crucial for success. Many organizations provide training and support systems to help staff navigate these challenges, and teamwork with other overnight staff is key to ensuring smooth operations.

What are the key skills and qualifications needed to thrive as an overnight intake specialist, and why are they important?

To thrive as an Overnight Intake Specialist, you need excellent organizational skills, attention to detail, and familiarity with intake processes, often supported by a background in social work, healthcare, or customer service. Proficiency with case management systems, electronic health records, and communication software is typically required. Strong interpersonal skills, empathy, and the ability to remain calm under pressure are crucial for effectively supporting clients during overnight hours. These skills and qualities are important for ensuring accurate information gathering, timely response to client needs, and smooth transitions within service operations.

What is an overnight intake?

Overnight Intake jobs typically involve receiving, processing, and documenting clients, patients, or cases during nighttime hours in facilities like hospitals, shelters, or crisis centers. These professionals are responsible for gathering essential information, assessing immediate needs, and ensuring that individuals are appropriately admitted or referred to services. Strong communication and organizational skills are crucial, as is the ability to work independently during non-traditional hours. The role may also include handling emergencies and providing initial support until daytime staff take over.

What is the difference between Overnight Intake vs Day Intake?

AspectOvernight IntakeDay Intake
Work HoursTypically overnight shifts, often 10-12 hoursDaytime hours, usually 8 hours
Work EnvironmentLess crowded, quieter, often in healthcare or social servicesBusier, more public-facing, in healthcare or social services
Required CredentialsSimilar certifications, such as CNA or social worker licensesSame certifications as Overnight Intake
Employer & IndustryHospitals, clinics, social service agenciesHospitals, clinics, social service agencies

Overnight Intake and Day Intake roles share similar credentials and work in comparable environments within healthcare and social services. The main difference lies in their work hours and environment, with Overnight Intake working overnight shifts in quieter settings, while Day Intake operates during regular daytime hours in busier settings.

More about Overnight Intake jobs
What cities are hiring for Overnight Intake jobs? Cities with the most Overnight Intake job openings:
What are the most commonly searched types of Intake jobs? The most popular types of Intake jobs are:
What states have the most Overnight Intake jobs? States with the most job openings for Overnight Intake jobs include:
What job categories do people searching Overnight Intake jobs look for? The top searched job categories for Overnight Intake jobs are:
Overnight Intake jobs near you
Infographic showing various Overnight Intake job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $44,397 per year, or $21.3 per hour.

Intake / Reception Specialist

Garza Law Firm PLLC

Chattanooga, TN • On-site

$16.25 - $21.50/hr

Full-time

Posted 13 days ago

Job description

Job Type
Full-time
Description
The Garza Law Firm's Intake / Reception Specialist is an entry-level to skilled client-facing position responsible for serving as an initial point of contact for potential clients, current clients, visitors, vendors, and callers. This position combines intake screening, appointment scheduling, front desk operations, phone and communication management, administrative support, and client service. The role keeps client needs at the forefront, provides a personable and efficient relationship-first experience, and works closely with firm personnel while maintaining confidentiality, professionalism, empathy, respect, and sound judgment.
The employees in this position do not have the authority to practice law, give legal advice, or set legal strategies for clients.
Requirements
Responsibilities
  • Client interaction and service: Warmly greet clients and visitors, assess their needs, direct them appropriately, offer refreshments, notify attorneys or staff as needed, and deliver a personable, efficient service experience that emphasizes the firm's relationship-first brand.
  • Intake and inquiry evaluation: Serve as a primary initial contact for potential clients, obtain and review necessary information, assess whether inquiries fit firm practice areas, identify key issues, and take appropriate action based on attorney guidance and firm policies.
  • Phone and communication management: Manage high-volume calls on multi-line systems, screen and route calls, handle voicemails, respond to inquiries with a pleasant and professional demeanor, coordinate conference calls or virtual meetings, and make outgoing calls to prospective clients by phone, email, and text.
  • Appointment scheduling and follow-up: Schedule and confirm appointments for potential clients who meet firm criteria, follow up after appointments to minimize lost leads, and create appointment folders for future visits.
  • Attorney and team coordination: Proactively contact attorneys to review critical case details, transfer clients to attorneys for case reviews when appropriate, route calls for current clients and vendors, and collaborate with firm personnel across divisions.
  • Administrative and operational support: Use systems such as Filevine, Lead Docket, Outlook, Word, Teams, and other Microsoft 365 applications to look up client information, enter data, file and manage documents, support mail and supply handling, maintain a tidy lobby, and assist legal assistants or paralegals as requested.
  • Office coverage and procedures: Provide phone and receptionist coverage during business hours, including flexible shifts as needed; follow office opening and closing procedures; and support front desk operations for callers, walk-ins, deliveries, paperwork drop-offs, and general inquiries.
  • Compliance, confidentiality, and problem-solving: Uphold confidentiality and ethical standards, protect client information and case details, resolve minor operational issues such as scheduling conflicts, and collaborate on process improvements that enhance efficiency and client satisfaction.
  • Client respect and professional conduct: Treat all clients, callers, visitors, and co-workers with dignity, empathy, situational awareness, and curiosity over judgment.
  • Professional development: Participate in training as required and accommodate occasional travel or overnight stays when needed.

Work Experience
Required
  • 1-2 years of receptionist, administrative, contact center, customer service, or related client-facing experience preferred for entry into the role.
  • Proficient typing skills, with the ability to type and talk with clients while accurately capturing important information; minimum typing speed of 50+ words per minute preferred for intake-heavy duties.
  • Proficiency with Microsoft 365 applications, including Outlook, Word, and Teams.
  • Experience speaking regularly by phone and corresponding through email with a professional, confident tone.
  • Excellent communication, multitasking, attention to detail, and problem-solving skills in a high-pressure, high-call-volume setting.
  • Professional appearance and conduct appropriate for a client-facing law firm environment.

Preferred
  • Experience in a law firm, reception role, contact center, customer service setting, or legal intake environment.
  • Minimum of 1-2 years of direct experience providing intake services in a legal firm, including initial client consultations, case assessment, and coordination of legal documentation.
  • Familiarity with legal software such as Lead Docket and Filevine.
  • Basic knowledge of legal terminology.

Education, Certifications, and Qualifications
Required
  • High School Diploma.
  • Confidentiality of client information and cases.
  • Punctuality and demonstrated schedule adherence.
  • Willingness and ability to work in a high-call-volume environment for long periods during a typical work schedule.
  • Engaging, personable, and efficient phone communication skills.
  • Effective written and verbal communication appropriate for a professional work setting.
  • Ability to show empathy with situational awareness regardless of the nature of a call or visit.
  • Ability to favor curiosity over judgment when assisting clients, callers, visitors, and co-workers.

Preferred
  • Fluency in Spanish.
  • Familiarity with Microsoft 365 products beyond basic daily use.
  • Ability to apply team communication strategies, including awareness of Print and Kolbe A scores, to enhance interactions with co-workers.

Apply