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Behavioral Health Phone Intake Coordinator Jobs (NOW HIRING)

UHS

Intake Coordinator- Behavioral Health

Richmond, IN · On-site

Responsibilities Intake Coordinator- RN/ Social Work- Behavioral Health Horizon health is seeking an intake coordinator to join our team at Reid Hospital & Health Care Services in Richmond, IN. The ...

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Behavioral Health Phone Intake Coordinator information

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$31K

$44.4K

$83.5K

How much do behavioral health phone intake coordinator jobs pay per year?

As of Aug 26, 2026, the average yearly pay for behavioral health phone intake coordinator in the United States is $44,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

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Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,397 per year, or $21.3 per hour.

BEHAVORIAL HEALTH INTAKE COORD I

Covenant Health

Louisville, TN • On-site

$34K - $39K/yr

Full-time

Re-posted 27 days ago

Job description

Overview
Behavioral Health Intake Coordinator, Admitting and Registration
Full Time, 72 Hours Per Pay Period, Night Shift
Peninsula Overview:
Peninsula Behavioral Health, a division of Parkwest Medical Center and part of Covenant Health, is a leading provider of mental health services in East Tennessee. With decades of experience, Peninsula offers compassionate, evidence-based care for children, adolescents, and adults through inpatient and outpatient programs across multiple counties. From psychiatric treatment and therapy to specialized senior care, Peninsula is committed to helping individuals overcome mental health challenges and live healthy, productive lives.
To learn more about Peninsula Behavioral Health and our units, visit Peninsula Behavioral Health Opportunities.
Position Summary:
Provides professional behavioral assessment, care coordination, and brief counseling services to designated patient population. The general practice of behavioral intake coordination may include reviewing referrals for care, determining level of care needed/appropriateness for various levels of care, coordinating with referral sources, brief crisis intervention counseling, evaluation/assessment, supportive counseling, information and referral, problem solving, client and referral agency education, and advocacy.
Responsibilities
  • Assesses referrals for appropriate levels of care including admission to inpatient psychiatric hospital and outpatient services. This may involve coordinating with referral sources for additional needed information, speaking with people referred directly, or speaking to collateral contacts if more information is needed to determine appropriate disposition.
  • Assists with other intake coordination needs as they arise, this could include assisting with safety planning for patient determined to not meet inpatient criteria, coordinating with consult team for assessments or treatment needs, coordinating with medical providers for needed records, or coordinating with referral sources for needed information.
  • Completes required documentation and appropriate updates to various systems for care coordination.
  • Must be able to clinically assess referral information to determine if patients meet inpatient hospitalization criteria and are appropriate for inpatient admission. If they do not, must be able to determine appropriate level of care and facilitate referrals if our programs can meet this level of care.
  • Connects patients/family/significant other with community resources to aid in their treatment and recovery if appropriate.
  • Acts as facility liaison with adult and children protective services as indicated.
  • Cooperates with hospital staff and physicians and keeps them informed of progress with patients.
  • Exhibits the skills of empathy, communication, organization, critical thinking, active listening, and patience.
  • Demonstrates flexibility to support evolving scheduling needs, including potential periodic on-call responsibilities as operational requirements change.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.

Qualifications
Minimum Education:
Bachelor's degree (BSW) from accredited social work program or in a behavioral health related field.
Minimum Experience:
None
Licensure Requirement:
None

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