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$31K

$44.4K

$83.5K

How much do behavioral health phone intake coordinator jobs pay per year?

As of Aug 22, 2026, the average yearly pay for behavioral health phone intake coordinator in the United States is $44,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

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Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,397 per year, or $21.3 per hour.

Behavioral Health Intake Coordinator - HYBRID

Community Health Programs Inc

Pittsfield, MA • Hybrid

$24 - $28/hr

Full-time

Posted 2 days ago

New

Job description

Salary Range: $24.00 - $28.00 / hour

Status: Hybrid

Location: Neighborhood Health Center in Pittsfield, MA, when on-site

Summary: The Behavioral Health Intake Coordinator serves as the primary access point for behavioral health services at Community Health Programs (CHP). Working within a Patient-Centered Medical Home (PCMH) and Primary Care Behavioral Health (PCBH) model, this position manages behavioral health referrals, conducts initial screenings, coordinates patient placement, and supports population health strategies designed to improve access to care for high-risk and underserved populations.

The Intake Coordinator collaborates closely with primary care providers, behavioral health clinicians, care coordinators, community health workers, and population health teams to ensure timely access to appropriate behavioral health services. This position supports Community Health Center quality, access, and health equity initiatives by improving referral management, reducing wait times, optimizing clinician capacity, and enhancing care coordination across the organization.

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