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Behavioral Health Phone Intake Coordinator Jobs (NOW HIRING)

Inova Health System

Behavioral Health Intake Specialist

Fairfax, VA · On-site

$38K - $44K/yr

  • Medical

  • Dental

  • Vision

Inova 8221 Willow Oaks is looking for a dedicated Behavioral Health Intake Coordinator 1 to join the team. This role will be Full-time Days 8:30PM-5:00PM with one day off; Monday-Saturday. Inova is ...

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How much do behavioral health phone intake coordinator jobs pay per year?

As of Aug 12, 2026, the average yearly pay for behavioral health phone intake coordinator in the United States is $44,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

More about Behavioral Health Phone Intake Coordinator jobs
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Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,397 per year, or $21.3 per hour.

Behavioral Health Intake Specialist

Inova Health System

Leesburg, VA • On-site

$37K - $43K/yr

Other

Medical, Dental, Vision, PTO

Posted 4 days ago

Inova Health System rating

7.5

Company rating: 7.5 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

235th of 887 rated healthcare providers

Job description

Behavioral Health Intake Coordinator 1

Inova 8221 Willow Oaks is looking for a dedicated Behavioral Health Intake Coordinator 1 to join the team. This role will be Full-time Days 8:30PM-5:00PM with one day off; Monday-Saturday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Behavioral Health Intake Coordinator 1 Job Responsibilities:

  • Organizes referrals, providing outreach, and coordinating admissions to different levels of care via telephone.
  • Provides telephone support to patients, families and community members who call the behavioral health call center.
  • Conducts initial screenings and assessments to assess patient needs.
  • Coordinates admission assessment appointments.
  • Performs other duties as assigned.

Minimum Qualifications:

  • Education: High School diploma or equivalent

Preferred Qualifications:

  • Healthcare background, preferably in Behavioral Health and/or Substance Use services.
  • Previous call center experience is preferred.
  • Experience working in a Behavioral Health, Mental Health, or Substance Use setting is highly valued.

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