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Behavioral Health Phone Intake Coordinator Jobs (NOW HIRING)

UHS

Intake Coordinator- Behavioral Health

Ashtabula, OH · On-site

Responsibilities Intake Coordinator- RN/ Social Work- Behavioral Health Horizon health is seeking a clinical assessment coordinator to join our team at Ashtabula Regional Medical Center in Ashtabula ...

Banyan

Intake Coordinator

Lake Worth, FL · On-site

$19 - $20/hr

Intake / Behavioral Health Support * Schedule: Full time, Friday - Tuesday * Location: Lake Worth, FL * Compensation: $19- 20 hourly Key Responsibilities Intake Coordination & Admissions Support

Banyan

Intake Coordinator

Castle Rock, CO · On-site

$23/hr

Intake / Behavioral Health Support | Behavioral Health - SUD & MH | FT Schedule (40 hours per week) Banyan Treatment Centers is seeking a organized and customer-service-driven Intake Coordinator to ...

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How much do behavioral health phone intake coordinator jobs pay per year?

As of Aug 11, 2026, the average yearly pay for behavioral health phone intake coordinator in the United States is $44,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

More about Behavioral Health Phone Intake Coordinator jobs
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Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,397 per year, or $21.3 per hour.

Intake Coordinator- Behavioral Health

UHS

Ashtabula, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Universal Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 253 frontline employees who took The Breakroom Quiz

493rd of 887 rated healthcare providers

Job description

Responsibilities
Intake Coordinator- RN/ Social Work- Behavioral Health
Horizon health is seeking a clinical assessment coordinator to join our team at Ashtabula Regional Medical Center in Ashtabula, OH. This is for our 17 bed adult/ geriatric inpatient psych unit. The Clinical Assessment Coordinator, in conjunction with the Behavioral Health Program Director may coordinate the referral development and pre-admission patient assessment process and provide clinical assessments for potential clients.
Responsibilities:
  • Responds to intake calls and completes admission paperwork. Assessments will be completed by RN, LPC or LMSW
  • Facilitates groups, family and individual sessions and completing all necessary documentation
  • Schedules Unit assessments, meetings and appointments as appropriate
  • Utilizes assessment tools including, but not limited to Geriatric Depression Scale, Zung, SLUMS, alcohol screening tool(s) under authorization/supervision of RN, LPC or LMSW
  • Communicates with referral sources including, family members, legal system, psychiatrists, primary care physicians, and other treatment facilities.
  • Maintains schedule for filing court paperwork and hearings. Works closely with court personnel to maintain good relationships
  • Participates as an active member of the interdisciplinary team
  • Maintains compliance with state and federal confidentiality laws as well as upholding our Horizon's confidentiality policies and procedures.
  • Identifies areas needing improvement and utilizes the facility performance improvement process. Actively participates in department processes as requested
  • Enters required data into HorizonPlus system and generates monthly reports to track and trend referral, admission and discharge data.
  • Assists in submission of reports and requests for documents from various regulatory agencies; re: PA Dept. of Health, CAP and Joint Commission
  • Prepares and disseminates monthly reports and completes required follow up on activities on behalf of the Director. Prepares and submits all operational tasks/documentation (census report, PIORS) as required by the corporate offices
  • Other duties as assigned

Benefit Highlights for full-time positions:
  • Competitive Compensation
  • Excellent Medical, Dental, Vision, and Prescription Drug Plan
  • 401(K) with company match and discounted stock plan
  • Long and Short-term Disability
  • Flexible Spending Accounts; Healthcare Savings Account
  • Life Insurance
  • Career development opportunities within the company
  • Tuition Assistance
  • Rewarding work environment - Enjoy going to work every day!

Who we are & where you can make a difference:
Quality care is our passion; improving lives is our reward. Horizon Health, a subsidiary of Universal Health Services, is a leading behavioral services management company. Horizon Health Behavioral Health Services has been leading the way in partnering with hospitals to manage their behavioral health programs for over 40 years. With an unparalleled breadth of services, Horizon Health has singular expertise in behavioral health conditions and comprehensive care settings. Whether it involves the planning, development and implementation of a new behavioral health service line, or the successful management of an existing behavioral health service, Horizon Health has extensive expertise in successfully addressing concerns unique to hospital-based programs.
For more information about the position, contact Oscar Hernandez, Senior Healthcare recruiter, at oscar.hernandez2@horizonhealth.com
Qualifications
  • A Bachelor's Degree from an accredited college with a major in chemical dependency, psychology, social work, counseling, nursing or other related field required
  • A Master's Degree preferred
  • Minimum three years' of experience in a similar position and/or industry

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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