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Behavioral Health Phone Intake Coordinator Jobs (NOW HIRING)

NewVista Behavioral Health

Intake Coordinator

Vista, CA · On-site

$15 - $20/hr

ArchVista provides compassionate, evidence-based behavioral health and addiction treatment to St ... The Intake Coordinator orchestrates smooth admissions with empathy, accuracy, and urgency -bringing ...

UHS

Intake Coordinator- Behavioral Health

Richmond, IN · On-site

Responsibilities Intake Coordinator- RN/ Social Work- Behavioral Health Horizon health is seeking an intake coordinator to join our team at Reid Hospital & Health Care Services in Richmond, IN. The ...

TMH Behavioral Services

Intake Coordinator

Chicago, IL · On-site

... behavioral health equity KEY RESPONSIBILITIES Client Intake Coordination * Serve as the primary point of contact for all incoming client inquiries via phone, email, and referral * Conduct thorough ...

TMH Behavioral Services

Intake Coordinator

Chicago, IL · On-site

$25 - $30/hr

... behavioral health equity KEY RESPONSIBILITIES Client Intake Coordination * Serve as the primary point of contact for all incoming client inquiries via phone, email, and referral * Conduct thorough ...

TMH Behavioral Services

Intake Coordinator

Chicago, IL · Hybrid

$25 - $30/hr

... behavioral health equity KEY RESPONSIBILITIES Client Intake Coordination * Serve as the primary point of contact for all incoming client inquiries via phone, email, and referral * Conduct thorough ...

TMH Behavioral Services

Intake Coordinator

Chicago, IL · On-site

$25/hr

... behavioral health equity KEY RESPONSIBILITIES Client Intake Coordination * Serve as the primary point of contact for all incoming client inquiries via phone, email, and referral * Conduct thorough ...

Pyramid Healthcare

Intake Coordinator

Concord, MA

$22/hr

... leader in behavioral healthcare, providing compassionate and evidence-based treatment for ... Conduct phone and in-person pre-screens, enter data into the electronic clinical record, and ...

UHS

Intake Coordinator- Behavioral Health

Ashtabula, OH · On-site

Responsibilities Intake Coordinator- RN/ Social Work- Behavioral Health Horizon health is seeking a clinical assessment coordinator to join our team at Ashtabula Regional Medical Center in Ashtabula ...

UHS

Intake Coordinator- Behavioral Health

Ashtabula, OH · On-site

Responsibilities Intake Coordinator- RN/ Social Work- Behavioral Health Horizon health is seeking a clinical assessment coordinator to join our team at Ashtabula Regional Medical Center in Ashtabula ...

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Behavioral Health Phone Intake Coordinator information

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How much do behavioral health phone intake coordinator jobs pay per year?

As of Aug 11, 2026, the average yearly pay for behavioral health phone intake coordinator in the United States is $44,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

More about Behavioral Health Phone Intake Coordinator jobs
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Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,397 per year, or $21.3 per hour.

Intake Coordinator / PLPC Position

HCO Behavioral Health Services

Lafayette, LA • On-site

$27 - $31/hr

Full-time

Re-posted 23 days ago

Job description

Hybrid Intake Coordinator / PLPC Position
HCO Behavioral Health Services - Lafayette, Louisiana
HCO Behavioral Health Services is currently seeking a motivated and compassionate Provisional Licensed Professional Counselor (PLPC, PLMFT, LMSW, or CSW) for a unique hybrid role combining Intake Coordination, Client Eligibility & Referral Management, and Direct Counseling Services within our Lafayette office.
This role is ideal for an emerging behavioral health professional seeking to strengthen both their clinical counseling experience and behavioral health operations/administrative leadership skills in a fast-paced and supportive environment.
The selected candidate will serve as a key point of contact for new clients entering services while also maintaining an active counseling caseload through outpatient therapy services.
Position Type
  • Hybrid Administrative + Clinical Role
  • Office-Based Position - Lafayette, LA
  • Full-Time or Part-Time Opportunity Available
  • Minimum Availability: 20 Hours Weekly

Position Overview
This position will divide responsibilities between:
Intake Coordination & Administrative Operations
The Intake Coordinator portion of this role will focus on supporting the onboarding and intake process for clients seeking behavioral health services. Responsibilities include handling referrals, insurance verification, scheduling, eligibility checks, documentation, and client communication.
Clinical Counseling Services
The clinical component of this role will involve providing outpatient counseling services to individuals and families while maintaining timely and compliant clinical documentation.
This position offers an excellent opportunity for a provisional licensed professional who desires exposure to both the operational and clinical side of behavioral health services.
Key Responsibilities
Intake Coordination & Administrative Duties (In-Office)
  • Serve as the first point of contact for new and returning clients
  • Manage incoming phone calls, voicemails, emails, and in-person inquiries
  • Collect and process intake paperwork and onboarding documentation
  • Verify insurance eligibility and benefits, including Medicaid and commercial plans
  • Schedule assessments, therapy sessions, and follow-up appointments
  • Coordinate referrals and assist with assigning clients to appropriate providers/services
  • Maintain accurate client records and documentation within the EHR system (Notenetic)
  • Assist with referral tracking, intake reports, and service logs
  • Follow up regarding missing documentation, insurance issues, and intake concerns
  • Collaborate with clinicians, supervisors, and leadership to ensure smooth client transitions
  • Provide front desk support and administrative assistance as needed
  • Support clients through the intake process until assignment to a long-term provider

Clinical Counseling Responsibilities
  • Provide outpatient counseling services to individuals, adolescents, and families
  • Conduct therapeutic sessions virtually and/or in-office
  • Maintain a consistent caseload while delivering compassionate, evidence-based care
  • Complete progress notes, treatment plans, and clinical documentation in a timely manner
  • Participate in clinical supervision, team meetings, and trainings
  • Identify client needs and coordinate referrals to additional internal or external resources as appropriate
  • Maintain compliance with all ethical, documentation, and confidentiality standards

Qualifications
Required:
  • Must hold provisional licensure in Louisiana as one of the following:
    • PLPC
    • PLMFT
    • LMSW
    • CSW
  • Strong communication, organization, and multitasking abilities
  • Ability to maintain professionalism and confidentiality in a healthcare environment
  • Comfortable working in both administrative and clinical capacities
  • Ability to work independently and collaboratively within a team environment
  • Minimum availability of 20 hours weekly

Preferred:
  • Previous experience in behavioral health, counseling, case management, intake coordination, or healthcare administration
  • Experience verifying insurance eligibility and benefits
  • Familiarity with EHR systems such as Notenetic
  • Experience working with Medicaid populations

What We Offer
  • Opportunity to gain both clinical and operational behavioral health experience
  • Supportive and team-oriented work environment
  • Clinical supervision opportunities
  • Professional growth and advancement potential
  • Flexible scheduling opportunities
  • Meaningful work impacting individuals and families throughout the community

Apply