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Patient Intake Coordinator

Los Angeles, CA · On-site

$20 - $25/hr

Screen new patients for intake appointments * Build and maintain relationships with key referral ... Prior patient intake or referral coordinator experience preferred * Experience working in ...

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Patient Intake Coordinator

Nashville, TN

$26 - $29/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a seamless, welcoming experience from their first visit to the completion of their treatment journey. Job ...

ClearChoice

Patient Intake Coordinator

Nashville, TN · On-site

$26 - $29/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a seamless, welcoming experience from their first visit to the completion of their treatment journey. Job ...

ClearChoice

Patient Intake Coordinator

White Plains, NY · On-site

$20 - $24/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a seamless, welcoming experience from their first visit to the completion of their treatment journey. Job ...

ClearChoice

Patient Intake Coordinator

Indianapolis, IN · On-site

$20 - $24/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a seamless, welcoming experience from their first visit to the completion of their treatment journey. Job ...

ClearChoice

Patient Intake Coordinator

Pensacola, FL · On-site

$21 - $23/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a seamless, welcoming experience from their first visit to the completion of their treatment journey. Job ...

ClearChoice

Patient Intake Coordinator

Rochester, NY

$20 - $24/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a seamless, welcoming experience from their first visit to the completion of their treatment journey. Job ...

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How much do new patient intake coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for new patient intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What does a new patient intake coordinator do?

A New Patient Intake Coordinator is responsible for gathering and verifying the information of new patients before their first appointment. This includes collecting personal, medical, and insurance details, scheduling initial visits, and ensuring all necessary paperwork is completed accurately. They serve as the first point of contact, helping new patients navigate the registration process and answering any questions. Their role is essential for ensuring a smooth and efficient onboarding experience for patients and the healthcare team.

What are the key skills and qualifications needed to thrive as a new patient intake coordinator?

To thrive as a New Patient Intake Coordinator, you need organizational skills, attention to detail, and familiarity with healthcare regulations, typically supported by a high school diploma or associate degree. Proficiency with electronic health record (EHR) systems, scheduling software, and insurance verification tools is crucial. Exceptional interpersonal skills, empathy, and professionalism help build rapport with patients and ensure accurate information gathering. These skills ensure a smooth intake process, support patient satisfaction, and contribute to efficient clinic operations.

What are some common challenges faced by a new patient intake coordinator, and how can they be effectively managed?

New Patient Intake Coordinators often juggle multiple tasks, including gathering accurate patient information, verifying insurance, and ensuring a smooth onboarding process. One common challenge is managing high volumes of calls and paperwork while maintaining attention to detail and providing excellent customer service. Effective time management, clear communication, and utilizing electronic health record (EHR) systems can help streamline processes and reduce errors. Building rapport with both patients and clinical staff is also key to overcoming obstacles and ensuring a positive patient experience.

What is the difference between New Patient Intake Coordinator vs Medical Office Assistant?

AspectNew Patient Intake CoordinatorMedical Office Assistant
CredentialsHigh school diploma; some roles may prefer certification in healthcare administrationHigh school diploma; certification varies (e.g., CMA, CCMA)
Work EnvironmentMedical clinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesScheduling new patients, collecting intake information, verifying insuranceScheduling, patient check-in, administrative support
Industry UsageCommon in healthcare settings focusing on patient onboardingWidespread in healthcare for administrative support

While both roles involve patient interaction and administrative tasks, the New Patient Intake Coordinator primarily focuses on onboarding new patients and managing their initial information, whereas the Medical Office Assistant handles broader administrative duties across the healthcare facility. Understanding these differences helps in choosing the right career path or job search focus.

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New Patient Intake Coordinator jobs near you
Infographic showing various New Patient Intake Coordinator job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 68% Full Time, 19% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,160 per year, or $21.2 per hour.

New Patient Intake Coordinator

Los Angeles Orthopedic Surgery Specialists

Santa Fe Springs, CA • On-site

$21 - $24/hr

Full-time

Posted 4 days ago

Job description

About Los Angeles Orthopedic Surgery Specialists
Los Angeles Orthopedic Surgery Specialists provides compassionate, high-quality orthopedic care to help patients reach lifelong wellness. The experienced team of medical providers sees patients from in and around Los Angeles, with offices in East Los Angeles, Wilshire, Santa Fe Springs, Tarzana, Encino, Valencia, and Montebello, California.
New Patient Intake Coordinator
A successful New Patient Intake Coordinator takes ownership of the referral pipeline, proactively reaches out to patients to schedule care, effectively manages referral work queues, supports PPO intake operations when needed, and consistently converts referrals into scheduled appointments. Through strong communication, follow-through, and productivity, this individual helps ensure patients receive timely access to orthopedic care while supporting the organization's growth and operational goals.
This position serves as the primary point of contact for patients following receipt of referral and authorization documentation and is heavily focused on outbound patient outreach.
The successful candidate is highly organized, proactive, and comfortable making a high volume of outbound calls while maintaining productivity goals and providing exceptional customer service. This role is expected to successfully schedule an average of 35 new patient appointments per day while supporting patient access initiatives and organizational growth.
Essential Duties and Responsibilities
  • Manage and maintain the daily new patient referral queue.
  • Review incoming referrals and authorizations to identify patients ready for scheduling.
  • Conduct proactive outbound outreach to patients to schedule initial orthopedic consultations and evaluations.
  • Make multiple follow-up attempts to patients as necessary to maximize referral conversion and minimize scheduling delays.
  • Maintain ownership and accountability for assigned referral work queues and ensure timely action on all referrals.
  • Successfully schedule an average of 35 new patient appointments per day through effective management of the referral queue and outbound patient outreach efforts.
  • Schedule patients with the appropriate provider, specialty, and location based on referral and authorization guidelines.
  • Monitor referral aging and work to reduce the time between authorization receipt and patient scheduling.
  • Document all outreach attempts, patient communications, and scheduling activities accurately within the EMR and scheduling systems.
  • Coordinate with clinic staff regarding scheduling needs and authorization requirements.
  • Serve as a secondary resource for the PPO New Patient Intake Line, assisting appointment scheduling, and may support overflow call volume as needed.
  • Provide timely and professional assistance to patients seeking new appointments, ensuring a positive first impression and efficient access to care.
  • Escalate referral, authorization, scheduling, or patient service issues when appropriate.
  • Maintain a professional, patient-centered approach during all interactions.
  • Assist leadership with tracking referral conversion, scheduling productivity, and patient access metrics.
  • Perform other duties as assigned.

Experience
  • Minimum of 1-2 years of medical scheduling, referral coordination, patient intake, call center, or healthcare customer service experience preferred.
  • Experience in orthopedic specialty healthcare settings strongly preferred.
  • Experience managing referral work queues and conducting high-volume outbound patient outreach preferred.

Knowledge, Skills, and Abilities
  • Strong customer service and communication skills.
  • Bilingual English/Spanish required.
  • Ability to effectively manage a high-volume referral queue.
  • Comfortable making a high volume of outbound calls daily.
  • Strong organizational, follow-up, and time management skills.
  • Ability to prioritize workload and meet productivity goals.
  • Strong attention to detail and commitment to accuracy.
  • Working knowledge of EMR systems, scheduling software, and Microsoft Office applications.
  • Ability to work independently and collaboratively in a fast-paced healthcare environment.

This is a remote position based in California
The pay range for this role is:
21 - 24 USD per hour (California MSO Office)

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