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Overnight Intake Jobs in New York (NOW HIRING)

Covenant House

Overnight Intake Specialist

Manhattan, NY · On-site

$19.50 - $26.25/hr

About the role The Intake Specialist position aims to ensure that all CHNY Youth's immediate needs are lovingly met. In addition, the incumbent of this role will aid in creating a sense of community ...

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Overnight Intake information

What is an overnight intake?

Overnight Intake jobs typically involve receiving, processing, and documenting clients, patients, or cases during nighttime hours in facilities like hospitals, shelters, or crisis centers. These professionals are responsible for gathering essential information, assessing immediate needs, and ensuring that individuals are appropriately admitted or referred to services. Strong communication and organizational skills are crucial, as is the ability to work independently during non-traditional hours. The role may also include handling emergencies and providing initial support until daytime staff take over.

What are the key skills and qualifications needed to thrive as an overnight intake specialist, and why are they important?

To thrive as an Overnight Intake Specialist, you need excellent organizational skills, attention to detail, and familiarity with intake processes, often supported by a background in social work, healthcare, or customer service. Proficiency with case management systems, electronic health records, and communication software is typically required. Strong interpersonal skills, empathy, and the ability to remain calm under pressure are crucial for effectively supporting clients during overnight hours. These skills and qualities are important for ensuring accurate information gathering, timely response to client needs, and smooth transitions within service operations.

What are some common challenges faced by overnight intake professionals, and how can they be managed effectively?

Overnight Intake professionals often encounter challenges such as managing high call volumes during peak hours, handling urgent or sensitive situations when other resources may be limited, and maintaining alertness throughout late-night shifts. Effective time management, strong communication skills, and familiarity with escalation protocols are crucial for success. Many organizations provide training and support systems to help staff navigate these challenges, and teamwork with other overnight staff is key to ensuring smooth operations.

What is the difference between Overnight Intake vs Day Intake?

AspectOvernight IntakeDay Intake
Work HoursTypically overnight shifts, often 10-12 hoursDaytime hours, usually 8 hours
Work EnvironmentLess crowded, quieter, often in healthcare or social servicesBusier, more public-facing, in healthcare or social services
Required CredentialsSimilar certifications, such as CNA or social worker licensesSame certifications as Overnight Intake
Employer & IndustryHospitals, clinics, social service agenciesHospitals, clinics, social service agencies

Overnight Intake and Day Intake roles share similar credentials and work in comparable environments within healthcare and social services. The main difference lies in their work hours and environment, with Overnight Intake working overnight shifts in quieter settings, while Day Intake operates during regular daytime hours in busier settings.

What are the most commonly searched types of Intake jobs in New York?

The most popular types of Intake jobs in New York are:

What are popular job titles related to Overnight Intake jobs in New York?

For Overnight Intake jobs in New York, the most frequently searched job titles are:

What job categories do people searching Overnight Intake jobs in New York look for?

The top searched job categories for Overnight Intake jobs in New York are:

What cities in New York are hiring for Overnight Intake jobs?

Cities in New York with the most Overnight Intake job openings:

Overnight Intake jobs near you

Overnight Intake Specialist

Covenant House

Manhattan, NY • On-site

$19.50 - $26.25/hr

Other

Re-posted 6 days ago

Job description

About Covenant House New York
Join a Legacy of Hope and Empowerment at Covenant House New York!
For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.
At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.
But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.
Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.
About the role
The Intake Specialist position aims to ensure that all CHNY Youth's immediate needs are lovingly met. In addition, the incumbent of this role will aid in creating a sense of community amongst youth and staff as the primary point of contact to welcome Youth into the CHNY environment.
What you'll do
  • Cultivate a welcoming and loving environment while maintaining a high level of customer service.
  • Maintain consistent, up-to-date knowledge of CHNY's daily census and calculate census reports.
  • Greet the youth in a friendly and welcoming manner.
  • Ensure that newly-intake candidates meet the qualifications required to be accepted into the CHNY community.
  • Verify the identity of all newly intake youth.
  • Ensure that all youth who are go through re-intake have completed all requirements to be considered for re-intake
  • Guide youth through orientation to ensure a successful transition to the CHNY environment.
  • Ensure youth are aware of all 72-hour requirements to maintain residency at CHNY.
  • Conduct intake assessment and document all findings within ETO
  • Escort youth to the care of their assigned floor and act as a point of contact as the youth becomes familiar with CHNY
  • Issue and update the welcoming packet as needed
  • Refer youth to alternative resources when necessary and create/leverage community resources.
  • Handle high call volumes and answer inquiries regarding youths within our programs and services.
  • Ensure all documents of youth, who got through re-intake, are accessible and up to date.
Qualifications
  • At least one (1) year of work with at-risk youth and knowledge of Covenant House services
  • A high school diploma is required, and/or a BS/BA is preferred.
  • Bilingual is preferred
  • A valid driver's license is a plus

The pay range for this role is:
18.32 - 18.32 USD per hour (41st ST - SHELTER)

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