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Knowledge Manager Jobs (NOW HIRING)

Beyond SOF

Sr. Knowledge Manager - Ft, Meade, MD Salary: 130K Clearance: (TS/SCI CI poly - will sponsor for CI poly if needed) Position Overview We are looking for a senior Knowledge Manager to join our ...

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$43.5K

$86.1K

$123K

How much do knowledge manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for knowledge manager in the United States is $86,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $103,500.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A knowledge manager is responsible for organizing, maintaining, and sharing an organization's information and knowledge assets. They develop systems and processes to ensure data is accessible, accurate, and up-to-date, often using knowledge management tools and collaborating with teams to improve information flow. This role requires strong organizational skills and familiarity with content management systems or databases.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and IT managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in the job market.

What are the 5 P's of knowledge management?

The 5 P's of knowledge management are Purpose, People, Processes, Platforms, and Practices. These elements help organizations effectively create, share, and utilize knowledge, which is essential for a Knowledge Manager to develop strategies that improve organizational learning and decision-making.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What jobs make $1,000,000 a year?

In the field of knowledge management, high salaries reaching or exceeding $1 million annually are rare and typically associated with executive-level roles such as Chief Knowledge Officer or Chief Information Officer in large organizations. These positions require extensive experience, strategic leadership skills, and often involve overseeing enterprise-wide information and knowledge assets. Most knowledge managers earn significantly less, with top executives in related fields earning high compensation packages including salary, bonuses, and stock options.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What cities are hiring for Knowledge Manager jobs? Cities with the most Knowledge Manager job openings:
What are the most commonly searched types of Knowledge jobs? The most popular types of Knowledge jobs are:
Who are the top companies hiring for Knowledge Manager jobs? The top employers for Knowledge Manager jobs are:
What states have the most Knowledge Manager jobs? States with the most job openings for Knowledge Manager jobs include:
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Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,119 per year, or $41.4 per hour.
Knowledge Manager - AI Systems

Knowledge Manager - AI Systems

Electronic Arts Inc.

Austin, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Define and evolve the knowledge management strategy and structure for AI-driven player support.

  • Own the knowledge lifecycle including intake, creation, validation, publishing, versioning, monitoring, and deprecation.

  • Partner with cross-functional teams to ensure knowledge is structured, governed, accurate, and optimized for both human and machine consumption.

Job description

Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Knowledge Manager - AI Systems
18 Month Temporary Contract
We are seeking a Knowledge Management Lead to define, operate, and scale the knowledge management capabilities that power AI-driven player support and fan experiences.
This role sits at the intersection of product, content, operations, and technology . You will partner with Product, Engineering, Content, Fan Care, and Studio teams to ensure knowledge is structured, governed, accurate, and optimized for both human and machine consumption.
The role is responsible for treating knowledge as a core dependency for AI systems : machine-readable, versioned, traceable, reusable, and safe for real-time retrieval and execution. You will help define the strategy while also operating the workflows, standards, and governance needed to manage knowledge at scale.
This role reports to the Director of Product for Self-Service Fan Care.
Key responsibilities
1. Knowledge strategy and structure
  • Define and evolve the knowledge management strategy for AI-driven player support.
  • Translate product and AI needs into knowledge models, schemas, metadata, taxonomies, and system requirements.
  • Define knowledge structure, metadata, taxonomy, and governance requirements that enable reliable search, retrieval, API access, and AI consumption.
  • Ensure knowledge is modular, reusable, and structured for both human and machine consumption.
2. Knowledge operations and lifecycle management
  • Own the knowledge lifecycle: intake, creation, validation, publishing, versioning, monitoring, and deprecation.
  • Operate and improve workflows for knowledge updates, quality control, and real-time change management.
  • Identify knowledge gaps, duplication, conflicts, and stale content, then drive resolution with owning teams.
  • Drive the creation and curation of accurate, structured, AI-ready knowledge from priority I've shared source materials and player signals in partnership with other teams.
3. AI readiness, retrieval, and optimization
  • Partner with Product and Engineering to improve how AI systems retrieve, assemble, and use knowledge.
  • Diagnose AI output issues by tracing failures back to gaps in knowledge structure, quality, coverage, or governance.
  • Improve retrieval performance, including relevance, precision, recall, freshness, and latency.
  • Contribute to evaluation frameworks that connect knowledge quality to AI performance and player outcomes.
4. Governance, quality, and risk controls
  • Establish governance models for ownership, approvals, access controls, certification, and escalation.
  • Implement standards for versioning, traceability, auditability, freshness, and source authority.
  • Define controls that reduce risk from outdated, conflicting, unapproved, or misapplied knowledge.
  • Ensure policy, instructional, and factual knowledge are clearly separated and enforceable for AI systems.
5. Cross-functional enablement
  • Drive cross-functional adoption of AI-ready knowledge standards, including structured authoring, tagging, validation, ownership, and lifecycle governance.
  • Enable knowledge contributors to create, curate, and maintain reusable knowledge that improves AI accuracy, trust, and player experience.
Required qualifications
  • 4-6+ years in Knowledge Management, Content Systems, Content Operations, Information Architecture, or related roles.
  • Experience operating enterprise knowledge, CMS, or content systems in digital product environments.
  • Strong understanding of metadata, taxonomy, ontology, structured content, and information architecture.
  • Experience with knowledge lifecycle management, governance workflows, and content quality standards.
  • Understanding of search, retrieval, RAG, or AI knowledge consumption patterns.
  • Strong analytical and systems-thinking skills, especially in diagnosing how information flows through digital systems.
  • Experience working cross-functionally with Product, Engineering, Content, Operations, and business stakeholders.
Preferred qualifications
  • Experience supporting AI, conversational, agentic, or automation-based systems.
  • Familiarity with RAG, GraphRAG, vector search, knowledge graphs, semantic layers, or API-based knowledge access.
  • Experience with traceability, auditability, versioning, and governance for AI or regulated systems.
  • Experience scaling knowledge practices across multiple teams, regions, products, or content sources.
  • Experience working with multimodal knowledge, including structured data, text, media, and community-generated signals.

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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