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Knowledge Manager information

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$40.5K

$80.3K

$114.6K

How much do knowledge manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for knowledge manager in Arizona is $80,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $96,400.00 per year, depending on experience, location, and employer.

What does a Knowledge Manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What are popular job titles related to Knowledge Manager jobs in Arizona? For Knowledge Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Knowledge Manager jobs in Arizona look for? The top searched job categories for Knowledge Manager jobs in Arizona are:
What cities in Arizona are hiring for Knowledge Manager jobs? Cities in Arizona with the most Knowledge Manager job openings:
What are popular job titles related to Knowledge Manager jobs in AZ? For Knowledge Manager jobs in AZ, the most frequently searched job titles are:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Arizona as of July 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $80,253 per year, or $38.6 per hour.
Manager, Knowledge Managment

Manager, Knowledge Managment

Global Credit Union

Glendale, AZ • On-site

$90K - $152K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Manager, RFS Training and Communications
Functions Supervised: Development, governance, maintenance, and lifecycle management of Retail Financial Services (RFS) policy and procedural documentation and communications.
Primary Functions: Directs and manages the research, development, governance, and communication of operational knowledge content across Member Service Center (MSC), Branch Administration, and RFS business lines. Provides leadership for large-scale, cross-functional initiatives requiring knowledge content development and change enablement support. Serves as system owner and administrator for the RFS Knowledge Center and RFS Chatbot.
Duties and Responsibilities:
  1. Champion a user-centric approach to knowledge content design, ensuring content is intuitive, searchable, and aligned to how employees actually work.
  2. Lead, coach, and develop a team of technical writers to meet established standards for quality, consistency, and continuous improvement.
  3. Lead the development and execution of timebound RFS employee communications, ensuring clarity, accuracy, and alignment with organizational priorities.
  4. Maintain comprehensive and current expertise in credit union products, services, pricing, sales practices, and operational processes to inform high-quality, accurate documentation. This will require regular, onsite observation in branch and the Member Service Center.
  5. Provide leadership and oversight for the documentation and communication strategy supporting new product and service launches, ensuring cross-functional alignment and holistic process integration.
  6. Establish and govern review cycles for all RFS documented content to ensure ongoing accuracy, relevance, and adherence to current practices. Use data and insights to continuously improve knowledge quality, accessibility, and impact.
  7. Partner with other RFS Training leaders to align documentation and job aids with current training strategies, driving operational effectiveness and employee performance.
  8. Provide critical feedback to operational and retail leaders and subject matter experts to support the creation and refinement of business process documentation.
  9. Partner with IT and Digital teams to integrate KM capabilities into employee-facing systems and workflows.
  10. Partner with Compliance, legal, and Risk teams as needed to ensure all published knowledge content meets regulatory requirements.
  11. Manage and prioritize multiple concurrent initiatives and projects, ensuring timely delivery and alignment with organizational objectives.
  12. Perform other duties as assigned, consistent with the scope and responsibilities of the role.

Qualifications
Education: Bachelor in Business Administration, Information Management, Communications, or Organizational Development. Formal training or certifications preferred in one or more of the following areas: Information Mapping (IMP); Knowledge Management (e.g., KM certification, CKM); Process improvement methodologies (Lean, Six Sigma); Change management (Prosci, ADKAR, or similar); or Content strategy, UX writing, or human-centered design.
Creditable Experience in Lieu of Education: 4+ years of experience in Knowledge management, Operations, Process Improvement, or related discipline, preferably within financial services.
Experience/Skills: At least four years of experience with progressively increasing responsibility in financial institution operations preferred, or commensurate experience with policy/procedure development and administration. Profiency in Microsoft SharePoint, Word, Teams, and CoPilot. Excellent verbal and written communication skills. Experience with process mapping or information mapping preferred. Successful achievement of certification in information mapping required within six months in the role. Strong organizational skills with strict attention to details and timeframes required. Able to work independently, handle a variety of tasks, and self-proof work. Branch, Member Service Center, or RFS Operations experience highly desired.
Tenure: Not Applicable
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 07
$90,389 - $152,718 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

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