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Knowledge Manager Jobs in Surprise, AZ (NOW HIRING)

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Knowledge Manager information

See Surprise, AZ salary details

$42.2K

$83.5K

$119.3K

How much do knowledge manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for knowledge manager in Surprise, AZ is $83,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $100,400.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What job categories do people searching Knowledge Manager jobs in Surprise, AZ look for?

The top searched job categories for Knowledge Manager jobs in Surprise, AZ are:

What cities near Surprise, AZ are hiring for Knowledge Manager jobs?

Cities near Surprise, AZ with the most Knowledge Manager job openings:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Surprise, AZ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,499 per year, or $40.1 per hour.

Governance & Knowledge Manager

Insight Global

Phoenix, AZ • On-site

Full-time

Posted 2 days ago

New

Job description

Overview

The Governance & Knowledge Manager owns organizational governance, documentation standards, standard operating procedures, policies, and institutional knowledge management across the Division. This role serves as the architect of how the Division operates — ensuring critical processes, frameworks, and knowledge remain durable, accessible, and consistent as the organization scales beyond 1,000+ employees. The Governance & Knowledge Manager partners with Delivery Directors, Program Managers, IG corporate stakeholders, and PMO&O peers to ensure governance frameworks support operational excellence without creating administrative burden.


Responsibilities

Governance Framework Management

  • Develop and maintain Division-wide governance frameworks
  • Establish governance cadence and review structures
  • Ensure organizational standards are consistently applied
  • Support compliance with internal and client governance requirements

Standard Operating Procedure (SOP) Ownership

  • Develop and maintain SOPs across delivery and enablement functions
  • Manage SOP version control, approvals, and distribution
  • Support implementation of new SOPs across delivery organizations
  • Conduct periodic SOP reviews and updates

Policy & Standards Administration

  • Manage Division-level policy administration
  • Coordinate with IG corporate functions on policy alignment
  • Ensure employee awareness and acknowledgment of policy updates
  • Support audit readiness and compliance reviews

Knowledge Management

  • Own the Division's knowledge repository strategy
  • Govern SharePoint, Teams, and document management structures
  • Manage lessons learned repositories and continuous improvement libraries
  • Ensure critical knowledge is captured, preserved, and accessible

Operational Playbooks

  • Develop operational playbooks supporting Model T and SPS
  • Maintain frameworks for mobilization, governance, and program execution
  • Support PMO&O delivery enablement initiatives

Contract & SOW Operationalization

  • Support operationalization of MSOW and SSOW frameworks
  • Develop operational exhibits, RACI matrices, scope documentation
  • Translate contractual requirements into executable operational standards

Qualifications

Required Qualifications

  • 6–9+ years of experience in governance, knowledge management, process design, business operations, or operational excellence
  • Strong understanding of governance frameworks, SOP development, and document control
  • Experience managing SharePoint or enterprise knowledge management platforms
  • Strong analytical and communication abilities
  • Experience supporting large-scale operating organizations

Preferred Qualifications

  • Experience supporting managed services, manufacturing, or technical services organizations
  • Familiarity with operational excellence methodologies (Lean Six Sigma, ITIL, ISO 9001)
  • Familiarity with Insight Global operating model
  • PMP, Six Sigma Blackbelt, or equivalent certifications

Key Performance Indicators (KPIs)

  • SOP coverage and currency
  • Knowledge repository utilization
  • Policy compliance rates
  • Audit readiness scores
  • Process documentation quality
  • Continuous improvement initiative throughput

Success Profile

The Governance & Knowledge Manager is successful when:

  • The Division operates from a documented, durable operating system
  • Critical knowledge is preserved beyond individual employees
  • SOPs are current, accessible, and consistently applied
  • Audit and compliance reviews are passed with minimal friction
  • Operational consistency improves across delivery organizations
  • New employees can quickly become operationally effective
Qualifications:

Required Qualifications

  • 6–9+ years of experience in governance, knowledge management, process design, business operations, or operational excellence
  • Strong understanding of governance frameworks, SOP development, and document control
  • Experience managing SharePoint or enterprise knowledge management platforms
  • Strong analytical and communication abilities
  • Experience supporting large-scale operating organizations

Preferred Qualifications

  • Experience supporting managed services, manufacturing, or technical services organizations
  • Familiarity with operational excellence methodologies (Lean Six Sigma, ITIL, ISO 9001)
  • Familiarity with Insight Global operating model
  • PMP, Six Sigma Blackbelt, or equivalent certifications

Key Performance Indicators (KPIs)

  • SOP coverage and currency
  • Knowledge repository utilization
  • Policy compliance rates
  • Audit readiness scores
  • Process documentation quality
  • Continuous improvement initiative throughput

Success Profile

The Governance & Knowledge Manager is successful when:

  • The Division operates from a documented, durable operating system
  • Critical knowledge is preserved beyond individual employees
  • SOPs are current, accessible, and consistently applied
  • Audit and compliance reviews are passed with minimal friction
  • Operational consistency improves across delivery organizations
  • New employees can quickly become operationally effective
Education:UNAVAILABLEEmployment Type: FULL_TIME

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