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Knowledge Manager Jobs in Raleigh, NC (NOW HIRING)

Duke University

Knowledge Management Specialist

Durham, NC · On-site

$82K - $141K/yr

The Knowledge Management Specialist is the steward of DUMAC's entire document-ingestion ecosystem. Working inside the Engineering Team and reporting to the Head of Engineering, this role owns the end ...

Leader Communications Inc

Program Manager

Raleigh, NC · On-site

Position Summary The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts ...

DPS Group

Electrical Department Manager

Cary, NC · On-site

$113K - $145K/yr

Mentoring and Training junior engineering staff * Assist in development of group systems, procedures, standards and knowledge management * Prepare and participate in project proposals, man-hour ...

CEDENT

ITGC Sox Compliance

Durham, NC

Experience testing and evaluating * 10+ years of IT general Controls experience (access controls, change management controls, financial controls, general control knowledge) * Managing incoming ...

CEDENT

ITGC Sox Compliance (Durham, NC)

Durham, NC

... management controls, financial controls, general control knowledge) Managing incoming documentation to compare it against the control and highlight any anomalies (the framework is already in place ...

Cedent

ITGC Sox Compliance (Durham, NC)

Durham, NC · On-site

Experience testing and evaluating * 10+ years of IT general Controls experience (access controls, change management controls, financial controls, general control knowledge) * Managing incoming ...

Railinc

Manager, Customer Success

Cary, NC · On-site

Knowledge, Skills, abilities/minimum requirements/competencies: * Strong management skills and successful at developing staff. * Must work effectively within the department and across departments.

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Knowledge Manager information

See Raleigh, NC salary details

$37.4K

$74K

$105.6K

How much do knowledge manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for knowledge manager in Raleigh, NC is $73,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $88,900.00 per year, depending on experience, location, and employer.

What does a Knowledge Manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What job categories do people searching Knowledge Manager jobs in Raleigh, NC look for? The top searched job categories for Knowledge Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Knowledge Manager jobs? Cities near Raleigh, NC with the most Knowledge Manager job openings:
Knowledge Manager jobs near you
Knowledge Management Specialist

Knowledge Management Specialist

Duke University

Durham, NC

$82K - $141K/yr

Other

Medical, Dental, Retirement

Posted 7 days ago

Duke University rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

436th of 535 rated colleges and universities

Job description

Be You. Be Bold. Choose Duke.   Be You.
At Duke, we value accuracy, stewardship, and longterm thinking. The Knowledge Management Specialist is the steward of DUMAC's entire documentingestion ecosystem.
 
Working inside the Engineering Team and reporting to the Head of Engineering, this role owns the endtoend ingestion workflow for all incoming documents, develops and enforces a consistent taxonomy, and drives the rearchitecture of DUMAC's document storage so that information is instantly discoverable across all of DUMAC.
 
This individual partners with internal stakeholders, external managers, and thirdparty vendors to ensure every file is accurately tagged, filed, and available for both human users and future LLMagent consumption.
 
The position blends meticulous datacuration with a strong processautomation mindset, a handson work ethic, and the ability to think strategically about how DUMAC should organize and leverage its knowledge assets longterm.
 

Education / Training:


Master's degree in Library Science (MLS/MLIS) or an equivalent combination of education and work experience.

Experience:


24years of experience managing large, diverse document collections (legal, financial, operational).

Experience working with thirdparty documentretrieval platforms (e.g., Canoe) or similar ingestion
tools.

Experience working with CRM and document management systems.

Proven track record of partnering with IT teams to translate business needs into functional
specifications.

    Be Bold.
 
The Knowledge Management Specialist plays a critical role in ensuring timely, accurate, and governed access to documents across DUMAC.
    What You'll Do   Document Ingestion & Tagging
  • Oversee the automated capture of documents via Canoe.
  • Manually review, validate, and enrich metadata when automation flags exceptions.
  • Ensure a consistent application of taxonomy.
 
- Outcomes
  • Accurate, searchable records with minimal tagging errors.
    Tracking & Reporting
  • Maintain the Canoe Document Tracking Report and Missing Document Log.
  • Help build reporting to surface metrics.
  • Create requirements to automate the log and reporting.
  • Generate weekly "Missing Document" dashboards for Legal, Finance, and Investment teams.
  • Build simple Power BI or Excel dashboards that visualize document health, ingestion volume, and backlog trends.
 
- Outcomes
  • Uptodate tracking reports and timely escalation of missing items.
  • Managementlevel visibility into knowledgebase health.
  Process Design & Automation Liaison
  • Capture detailed business requirements for new automation (e.g., autotagging, OCR, workflow triggers).
  • Collaborate with Engineering to translate requirements into user stories, test cases, and acceptance criteria.
  • Conduct UAT, document results, and sign off on releases.
 
- Outcomes
  • Welldefined, testready requirements.
  • Successful automation releases.
  Stakeholder Coordination
  • Serve as the point of contact for external investment managers, Canoe support, and internal teams (Legal, Finance, Portfolio Management).
  • Follow up on missing documents, negotiate delivery timelines, and log resolutions.
 
- Outcomes
  • Clear communication trail.
  • Reduced turnaround time on missingdocument tickets.
  SharePoint Migration & Governance
  • Map existing folder structures to a unified SharePoint architecture.
  • Create and maintain SOPs, taxonomy guides, and versioncontrol procedures.
  • Perform periodic audits to ensure compliance with DUMAC's recordsmanagement policies.
 
Outcomes
  • Consolidated, governed SharePoint repository ready for LLM access.
  Continuous Improvement
  • Identify bottlenecks, propose workflow enhancements, and pilot new tools (OCR, AIbased tagging).
  • Track automation ROI and suggest nextphase priorities.
 
- Outcomes
  • Ongoing efficiency gains.
  • Roadmap recommendations.
  Choose Duke.
DUMAC's ability to make timely, accurate investment decisions hinges on having the right documents at the right time. By owning the ingestion pipeline, ensuring rigorous tagging, and guiding the move to a unified environment, the Knowledge Management Specialist directly reduces risk, accelerates audit cycles, and lays the groundwork for nextgeneration AIassisted analytics.
   
 


Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $82,000.00 to USD $141,000.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.


Your total compensation goes beyond thedollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/


Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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