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Knowledge Manager Jobs in Raleigh, NC (NOW HIRING)

Bandwidth

AI Knowledge Manager

Raleigh, NC · On-site

The AI Knowledge Manage r ensures content in Bandwidth's Support Center and internal knowledge base stays accurate, current, and useful. This role owns the full knowledge supply chain for support ...

Bandwidth

AI Knowledge Manager

Raleigh, NC

The AI Knowledge Manage r ensures content in Bandwidth's Support Center and internal knowledge base stays accurate, current, and useful. This role owns the full knowledge supply chain for support ...

Bandwidth

AI Knowledge Manager

Raleigh, NC · On-site

The AI Knowledge Manage r ensures content in Bandwidth's Support Center and internal knowledge base stays accurate, current, and useful. This role owns the full knowledge supply chain for support ...

Bandwidth Inc.

AI Knowledge Manager

Raleigh, NC · On-site

The AI Knowledge Manager will ensure content in Bandwidth's Support Center and internal knowledge base is accurate and current, managing the full knowledge supply chain and enhancing AI performance ...

Bandwidth

AI Knowledge Manager

Raleigh, NC · On-site

The AI Knowledge Manage r ensures content in Bandwidth's Support Center and internal knowledge base stays accurate, current, and useful. This role owns the full knowledge supply chain for support ...

Global Pharma Tek

Knowledge Coordinator

Raleigh, NC · On-site

Support Knowledge Management Initiatives: Assist in implementing and supporting knowledge management strategies that drive engagement, self-service, and mindshare. Stakeholder Consultation: Work with ...

CapLeo Global

Knowledge Coordinator

Raleigh, NC · On-site

Support Knowledge Management Initiatives: Assist in implementing and supporting knowledge management strategies that drive engagement, self-service, and mindshare. * Project Support: Assist in the ...

Duke University

Knowledge Management Specialist

Durham, NC · On-site

$82K - $141K/yr

The Knowledge Management Specialist is the steward of DUMAC's entire documentingestion ecosystem. Working inside the Engineering Team and reporting to the Head of Engineering, this role owns the ...

Leader Communications Inc

Program Manager

Raleigh, NC · On-site

Position Summary The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts ...

DPS Group

Electrical Department Manager

Cary, NC · On-site

$113K - $145K/yr

Mentoring and Training junior engineering staff * Assist in development of group systems, procedures, standards and knowledge management * Prepare and participate in project proposals, man-hour ...

CEDENT

ITGC Sox Compliance

Durham, NC

Experience testing and evaluating * 10+ years of IT general Controls experience (access controls, change management controls, financial controls, general control knowledge) * Managing incoming ...

CEDENT

ITGC Sox Compliance (Durham, NC)

Durham, NC · On-site

... management controls, financial controls, general control knowledge) Managing incoming documentation to compare it against the control and highlight any anomalies (the framework is already in place ...

Cedent

ITGC Sox Compliance (Durham, NC)

Durham, NC · On-site

Experience testing and evaluating * 10+ years of IT general Controls experience (access controls, change management controls, financial controls, general control knowledge) * Managing incoming ...

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All JobsKnowledge Manager JobsKnowledge Manager Jobs in Raleigh, NC

Knowledge Manager information

See Raleigh, NC salary details

$42.3K

$83.7K

$119.6K

How much do knowledge manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for knowledge manager in Raleigh, NC is $83,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $100,600.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A knowledge manager is responsible for organizing, maintaining, and sharing an organization's information and knowledge assets. They develop systems and processes to ensure data is accessible, accurate, and up-to-date, often using knowledge management tools and collaborating with teams to improve information flow. This role requires strong organizational skills and familiarity with content management systems or databases.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and IT managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in the job market.

What are the 5 P's of knowledge management?

The 5 P's of knowledge management are Purpose, People, Processes, Platforms, and Practices. These elements help organizations effectively create, share, and utilize knowledge, which is essential for a Knowledge Manager to develop strategies that improve organizational learning and decision-making.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What jobs make $1,000,000 a year?

In the field of knowledge management, high salaries reaching or exceeding $1 million annually are rare and typically associated with executive-level roles such as Chief Knowledge Officer or Chief Information Officer in large organizations. These positions require extensive experience, strategic leadership skills, and often involve overseeing enterprise-wide information and knowledge assets. Most knowledge managers earn significantly less, with top executives in related fields earning high compensation packages including salary, bonuses, and stock options.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What cities near Raleigh, NC are hiring for Knowledge Manager jobs? Cities near Raleigh, NC with the most Knowledge Manager job openings:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $83,714 per year, or $40.2 per hour.
AI Knowledge Manager

AI Knowledge Manager

Bandwidth

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago

Job description

Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The AI Knowledge Manager ensures content in Bandwidth's Support Center and internal knowledge base stays accurate, current, and useful. This role owns the full knowledge supply chain for support knowledge - from identifying gaps in the existing content ecosystem to writing, maintaining, and governing the troubleshooting guides and Help Center articles used by support agents and customers alike.
Sitting within the Support Intelligence Group (SIG), this role operates at the intersection of content strategy and AI performance. The Knowledge Manager ensures that knowledge assets are not only accurate and current, but structured for AI-readiness - enabling Bandwidth's AI support agent to resolve more issues without human intervention. Every piece of content this role produces and manages directly influences deflection rates, agent confidence, and customer experience at scale.
This is an independent contributor role reporting directly to the Sr. Manager, Support Intelligence, and operating as a peer to the AI Support Manager. The two roles are tightly coupled: when the AI support agent underperforms due to a content gap, this role closes it. Success here means the first time Bandwidth answers a question is the last time it has to.
What You'll Do:
  • Own the full lifecycle of internal troubleshooting guides and SOPs - from creation and publication to versioning, review, testing, and retirement - while managing a structured contribution workflow that enables support teams to submit content, with the KM as editorial owner, driving a trustworthy and efficient Copilot experience for agents.
  • Build and maintain the external Help Center, writing articles that serve both the customer experience and AI consumption standards, maintaining coverage across Bandwidth's product verticals and ensuring content stays current as products evolve.
  • Mine Intercom ticket data and AI failure logs to proactively identify knowledge gaps, outdated content, and coverage blind spots - prioritizing remediation based on ticket volume, customer friction, and AI deflection impact.
  • Define and enforce the AI-readiness standard for all knowledge assets, co-owning content-driven performance metrics with the AI Support Manager - including knowledge coverage, content freshness, and quality signals that directly drive AI resolution and deflection rates.
  • Design and maintain the knowledge taxonomy across internal and external content - including category structure, tagging conventions, and metadata standards - ensuring content is consistently organized and retrievable by human agents, AI systems, and self-serving customers.
  • Partner with support execution teams to understand agent pain points, surface missing internal knowledge in Copilot's knowledge base, and translate frontline needs into structured content that reduces escalation friction.
  • Govern content quality and consistency across the knowledge ecosystem - setting and maintaining the bar for accuracy, depth, formatting and testing standards, and review cadences in partnership with support teams, Product teams, and other stakeholders.
  • Lead NPI (New Product Introduction) knowledge readiness, ensuring 100% of new product launches include structured, versioned, and AI-ready troubleshooting content on Day 1 in coordination with Product and the SIG team.
  • Operate within SIG's monthly optimization loop - contributing knowledge gap analysis and content performance data to the Analyze, Score, Deliver, Track cycle to inform prioritization decisions.
  • Deliver regular reporting on knowledge health metrics - coverage rates, freshness compliance, AI-readiness scores, and TTR impact - to SIG leadership and cross-functional stakeholders.
  • Pilot new content formats, structures, or tooling that improve AI-readiness or agent usability, bringing evaluated recommendations to the SIG roadmap.
  • Participate in escalation review when knowledge gaps are identified as a root cause contributor to complex, cross-departmental support friction.

What You Need:
  • Education:
    • Bachelor's degree in technical writing, communications, information science, computer science, or equivalent practical experience.
  • Experience:
    • 3+ years in technical writing, knowledge management, or content strategy in a B2B SaaS or technology support environment.
    • Demonstrated experience writing troubleshooting or support content for technical audiences.
  • Knowledge:
    • Working knowledge of AI-powered support tooling and how knowledge base structure impacts AI performance.
    • Understanding of support operations workflows, escalation paths, and ticket lifecycle management.
  • Skills:
    • Exceptional technical writing and content editing.
    • Proficiency with knowledge management platforms (e.g., Intercom, Confluence, or similar).
    • Strong analytical skills to interpret ticket data and AI performance metrics and prioritize content work accordingly.
    • Self-directed with the ability to manage multiple concurrent projects without close supervision.

Bonus Points:
  • Education:
    • Certification in technical writing, information architecture, or content strategy (e.g., CPTC, STC, or equivalent).
  • Experience:
    • Experience managing a knowledge base in an AI-first support environment.
    • Prior work with Intercom, Fin AI, or comparable LLM-powered support agents.
    • Experience partnering with Product on NPI documentation readiness.
  • Knowledge:
    • Familiarity with structured authoring frameworks (DITA or similar).
    • Understanding of SIP, porting, or voice/messaging support domains.
  • Skills:
    • Experience with reporting or BI tools for trend analysis.
    • Ability to write light SQL or use data tools to surface content performance signals.

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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