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Intake Jobs (NOW HIRING)

Mom's Meals

Intake Director

Ankeny, IA · On-site

The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state ...

Light Counseling

Intake Manager

Forest, VA · On-site

We are seeking an Intake Manager who is passionate about leading people, improving processes, and ensuring every prospective client experiences a compassionate, efficient, and welcoming first ...

The Behavior Lab

Intake Coordinator

Yucaipa, CA · On-site

$20 - $25/hr

About the Role As an Intake Coordinator, you'll help guide families through the intake process-from their initial inquiry through onboarding and the start of services. You'll communicate directly ...

Mom's Meals

Intake Director

Ankeny, IA · On-site

$100 - $125/hr

The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state ...

Mom's Meals

Intake Director

Ankeny, IA

The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state ...

HiredFirst

Intake Coordinator

Clearlake, CA · On-site

$1.2K/wk

Job Summary Intake Coordinator Day Shift 5 x 8s, M - F 8am to 5pm. Must have LVN certification. At least 1 year of experience. This will be a clinical intake coordinator for home health processing ...

Safe Hands Rescue

Intake Lead

Minneapolis, MN · On-site

This role supervises all intake volunteers, while overseeing animal flow and processes during intakes. Intake Leads help problem solve, answer questions, and direct the entire intake team. This role ...

Light Counseling

Intake Manager

Forest, VA · On-site

We are seeking an Intake Manager who is passionate about leading people, improving processes, and ensuring every prospective client experiences a compassionate, efficient, and welcoming first ...

Safe Hands Rescue

Intake Lead

Minneapolis, MN · On-site

This role supervises all intake volunteers, while overseeing animal flow and processes during intakes. Intake Leads help problem solve, answer questions, and direct the entire intake team. This role ...

Light Counseling

Intake Manager

Forest, VA · On-site

We are seeking an Intake Manager who is passionate about leading people, improving processes, and ensuring every prospective client experiences a compassionate, efficient, and welcoming first ...

Workforce 1

Intake Coordinator

Staten Island, NY

$29.32 - $30.28/hr

Position Overview The Intake Coordinator manages the intake process for the Case Management Program, serving adults age 60 and older by assessing client needs and connecting individuals with ...

Banyan

Intake Coordinator

Lisle, IL · On-site

$18 - $20/hr

The Intake Coordinator supports admissions flow, maintains accurate and compliant records, and helps ensure a smooth, welcoming transition into care while upholding Joint Commission standards and ...

Cutting Edge Staffing LLC

Intake Coordinator

Lisle, IL

$17.75 - $24.25/hr

The Intake Coordinator supports admissions flow, maintains accurate and compliant records, and helps ensure a smooth, welcoming transition into care while upholding Joint Commission standards and ...

Family & Children's Services

Intake Scheduler

Tulsa, OK · On-site

$15.50 - $21/hr

The Intake Scheduler is responsible for coordinating daily intake schedules, staff assignments, and calendar management to ensure efficient intake operations. This role utilizes queue management ...

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How much do intake jobs pay per year?

As of Sep 8, 2026, the average yearly pay for intake in the United States is $44,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is an intake specialist?

Intake specialists are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law office, or social services agency. They gather essential information, assess needs, and determine eligibility for services. Intake specialists also help guide clients through the initial steps of the service process, ensuring accurate documentation and effective communication between clients and the organization.

What are the key skills and qualifications needed to thrive as an intake specialist?

To thrive as an Intake Specialist, you need strong organizational skills, attention to detail, and a background in customer service or social services, often supported by a relevant degree or work experience. Familiarity with case management software, electronic records systems, and data entry tools is typically required. Excellent communication, empathy, and problem-solving abilities help Intake Specialists build rapport and accurately assess client needs. These skills are crucial for ensuring efficient client onboarding, accurate information gathering, and effective service coordination.

What are some common challenges faced by professionals in an intake role, and how can they be managed effectively?

Professionals in an Intake role often encounter challenges such as handling high volumes of inquiries, accurately gathering detailed client information, and prioritizing cases based on urgency. Effective time management, strong communication skills, and attention to detail are crucial for success. Collaborating closely with other departments and using case management software can help streamline the intake process, minimize errors, and ensure a positive experience for clients and the organization.

What is the difference between Intake vs Case Manager?

AspectIntakeCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires additional certifications or experience
Work EnvironmentInitial client contact, administrative tasks, data collectionOngoing client support, service planning, case coordination
Employer & Industry UsageHealthcare, social services, mental health agenciesHealthcare, social services, nonprofit organizations
Search & Comparison IntentUnderstanding initial client intake processManaging client cases and services

Intake specialists focus on the initial client contact and data collection, while case managers handle ongoing support and service coordination. Both roles are essential in social services and healthcare settings, but they differ in responsibilities and scope.

More about Intake jobs

What cities are hiring for Intake jobs?

Cities with the most Intake job openings:

What are the most commonly searched types of Intake jobs?

The most popular types of Intake jobs are:

What states have the most Intake jobs?

States with the most job openings for Intake jobs include:

What are popular job titles related to Intake jobs?

For Intake jobs, the most frequently searched job titles are:

Intake jobs near you
Infographic showing various Intake job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $44,397 per year, or $21.3 per hour.

Intake Director

Ankeny, IA • On-site

Mom's Meals
Manufacturing • 501 - 1,000 employees
Learn more about Mom's Mealsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Mom's Meals rating

6.1

Company rating: 6.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

13th of 24 rated food delivery companies

Job description

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for an experienced Intake Director to lead our client intake teams.
The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state Medicaid programs, Managed Medicaid organizations, and Older Americans Act (OAA) nutrition programs. This role is responsible for ensuring the efficient, accurate, and compliant management of referrals, eligibility verification, service authorizations, enrollment processes, and related intake activities. The Intake Director collaborates closely with referral sources, payers, care managers, providers, and internal departments to facilitate seamless service access, optimize operational performance, and maintain regulatory compliance while delivering high-quality member experience.
The Intake Director develops and manages intake workflows, performance metrics, quality standards, and staff development initiatives to ensure exceptional customer service and operational efficiency while supporting organizational growth and contractual compliance.
Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
#MomsMeals
Benefits include:
  • PTO, holiday pay and holiday of choice
  • 401(k) match
  • Life insurance
  • Short-term disability
  • Health, dental and vision insurance
  • Maternity/paternity leave
  • Health savings account (HSA)
  • Flex spending accounts (FSA) - health and dependent

Location: 3210 SE Corporate Woods Dr, Ankeny, IA 50021
Position Responsibilities may include, but not limited to
Intake Operations Management
  • Direct and oversee all intake and enrollment activities from referral receipt through service activation
  • Establish, maintain, and continuously improve intake processes, policies, and procedures
  • Ensure accurate and timely processing of referrals from insurance companies, Medicaid agencies, Medicare Advantage plans, healthcare providers, hospitals, case managers, and community organizations
  • Monitor intake volumes and staffing levels to ensure service level agreements (SLAs) are consistently achieved
  • Develop escalation procedures for urgent referrals, service disruptions, and complex cases
  • Collaborate with operations, customer service, billing, and nutrition services teams to ensure seamless member onboarding

Payer and Program Management
  • Ensure compliance with requirements established by Medicare Advantage plans, Medicaid Managed Care Organizations, state agencies, commercial insurers, and Older Americans Act programs
  • Oversee eligibility verification, benefit determination, authorization management, and documentation requirements
  • Maintain knowledge of payer-specific referral processes, service requirements, and contractual obligations
  • Serve as a primary operational contact for payer intake-related issues and performance concerns
  • Support implementation of new payer contracts and program launches

Team Leadership
  • Recruit, train, develop, and manage intake supervisors and intake specialists
  • Establish performance expectations and conduct regular performance evaluations
  • Foster a culture of accountability, accuracy, customer service excellence, and continuous improvement
  • Provide coaching and support to staff handling complex member and provider interactions
  • Create workforce plans that align staffing resources with organizational growth

Quality Assurance and Compliance
  • Ensure all intake activities comply with HIPAA, CMS regulations, Medicaid requirements, OAA program guidelines, and organizational policies
  • Monitor intake accuracy and documentation quality through audits and performance reviews
  • Develop corrective action plans when deficiencies are identified
  • Maintain readiness for payer audits, accreditation reviews, and regulatory inspections
  • Partner with Compliance and Quality departments to identify and mitigate operational risks

Data, Reporting, and Analytics
  • Develop and monitor key performance indicators (KPIs) including:
  • Referral turnaround time
  • Enrollment completion rates
  • Authorization accuracy
  • Service activation timelines
  • Customer satisfaction metrics
  • Intake productivity measures
  • Analyze trends and recommend operational improvements
  • Prepare reports for executive leadership, clients, and payer partners
  • Utilize intake, CRM, and care management systems to improve operational efficiency and data integrity

Cross-Functional Collaboration
  • Work closely with Sales, Commercial, Customer Success, Operations, Revenue Cycle Management, Nutrition Services, IT, and Customer Care teams
  • Support implementation of new technology solutions and workflow enhancements
  • Participate in strategic planning and growth initiatives
  • Collaborate with payer partners to address operational issues and improve member experience

Required Skills and Experience
  • Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Social Services, or related field
  • 5+ years' leadership experience in healthcare intake, care coordination, member services, healthcare operations, or a related field. Minimum of 3 years managing teams in a healthcare, payer, population health, or social services environment
  • Experience working with Medicare, Medicaid, Managed Care Organizations, health plans, or government-funded programs
  • Advanced computer skills - Microsoft Office Suite, with focus on Word, Excel, and Outlook
  • Excellent verbal, telephone, and written communication skills
  • Ability to multi-task and handle numerous assignments simultaneously
  • Strong leadership skills and the ability to take initiative
  • Excellent listening and feedback skills
  • Ability to work well in a team environment
  • Effective training and meeting skills
  • Professional, positive, and enthusiastic attitude
  • Proven performance management, coaching, and counseling skills
  • Strong attention to detail and analytical skills
  • Strong ability in making decisions regarding day-to-day issues
  • Experience with process improvement initiatives
  • Strong background in monitoring data for future forecasting
  • Strong understanding of healthcare reimbursement and authorization processes
  • Knowledge of Medicare Advantage, Medicaid, and Older Americans Act programs
  • Familiarity with HIPAA, CMS regulations, and healthcare compliance requirements
  • Excellent leadership, coaching, and team development skills
  • Strong analytical and problem-solving abilities
  • Exceptional organizational and project management skills
  • Experience with CRM, intake management, care management, and reporting systems
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills

Preferred Skills and Experience
  • Master's degree
  • Experience with home-delivered meals, social determinants of health (SDOH), community-based services, or nutrition programs

Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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