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Implementation Specialist Jobs (NOW HIRING)

Points North

Implementation Specialist

Bloomington, MN · On-site

$60K - $80K/yr

The Implementation Specialist is responsible for the successful delivery of our technology to our construction clients. We are looking for an action-oriented individual who is motivated to truly ...

CureMD Healthcare

Implementation Specialist

New York, NY · Hybrid

$80K - $90K/yr

A CureMD Implementation Specialist (IS) leads the implementation process to successfully onboard medical offices onto CureMD's suite of services, including Practice Management, Revenue Cycle ...

TrueCommerce

Implementation Specialist

As an Implementation Specialist III, you'll lead complex implementations, mentor junior team members, and serve as a trusted advisor for customers navigating advanced EDI solutions. The ...

Dealerware

Implementation Specialist

Austin, TX · On-site

$65K - $85K/yr

The Implementation Specialist is responsible for executing and coordinating successful onboarding and launch of the Dealerware platform for dealership customers. This role combines project ...

Onbe

Implementation Specialist

Buffalo Grove, IL · On-site

Summary: The Implementation Specialist is responsible for the execution of high-quality and timely client projects. The Implementation Specialist will bring all projects assigned through the ...

Hendall Inc

Implementation Specialist

Rockville, MD · Remote

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works ...

ClassWallet

Implementation Specialist

ClassWallet, a leading financial technology company in the United States, is seeking to hire an Implementation Specialist to join our team. ClassWallet is a financial technology company serving ...

Dealerware

$65K - $85K/yr

The Implementation Specialist is responsible for executing and coordinating successful onboarding and launch of the Dealerware platform for dealership customers. This role combines project ...

Hendall Inc

Implementation Specialist

Rockville, MD · On-site

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi-state behavioral health data collection and reporting program. This role works ...

Onbe

Implementation Specialist

Conshohocken, PA · On-site

Summary: The Implementation Specialist is responsible for the execution of high-quality and timely client projects. The Implementation Specialist will bring all projects assigned through the ...

CureMD Healthcare

Implementation Specialist

New York, NY · On-site

$80K - $90K/yr

A CureMD Implementation Specialist (IS) leads the implementation process to successfully onboard medical offices onto CureMD's suite of services, including Practice Management, Revenue Cycle ...

Hendall

Implementation Specialist

Rockville, MD · On-site +1

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multistate behavioral health data collection and reporting program. This role works ...

Onbe

Implementation Specialist

Plano, TX · On-site

Summary: The Implementation Specialist is responsible for the execution of high-quality and timely client projects. The Implementation Specialist will bring all projects assigned through the ...

Fishbowl Inventory

Implementation Specialist

Orem, UT · On-site

Implementation Specialist About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40 ...

Finit

Implementation Specialist

Cincinnati, OH · On-site

Implementation Specialist This position will involve ownership of the day-to-day program governance of our smaller scale Corporate Performance Management (CPM) implementations or as the primary ...

Karbon

Implementation Specialist

Dallas, TX · Remote

As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You'll act as a trusted partner during the ...

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How much do implementation specialist jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for implementation specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What does an Implementation Specialist do?

An Implementation Specialist is responsible for helping clients adopt and integrate new software, systems, or products into their existing business processes. They work closely with customers to understand their needs, customize solutions, provide training, and ensure a smooth transition. Their role often includes troubleshooting issues, offering ongoing support, and coordinating between technical teams and end-users to ensure successful deployment and user satisfaction.

How does an Implementation Specialist typically interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What Does an Implementation Specialist Do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

What are the key skills and qualifications needed to thrive as an Implementation Specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.
Implementation Specialist

Implementation Specialist

Points North

Bloomington, MN • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Points North is looking for an Implementation Specialist to join our Twin Cities metro team! The Implementation Specialist is responsible for the successful delivery of our technology to our construction clients. We are looking for an action-oriented individual who is motivated to truly understand client needs. You will internally advocate for and articulate client needs gleaned during implementation processes in addition to externally translating the value of our technology to system users, senior executives and day-to-day operation managers.
What You'll Be Doing:
  • Own the full customer implementation process to ensure a smooth and successful implementation, including:
  • Configure systems on behalf of customers
  • Run user training sessions
  • Scope data integration and product needs, ensuring a smooth and successful implementation
  • Track time on projectsand hold clients accountable, within their SLA or SOW
  • Document all client communication in our CRM
  • Set, communicate, and manage project plans and execute to expected timeline
  • Clearly capture and articulate client needs to influence product features
  • Develop an understanding of our partners' systems, and build relationships with partner contacts and implementation specialists
  • Become a SME on our products to set client expectations, including understanding how our solutions can be used to help our clients
  • Build sustainable relationships and trust with clients through open and interactive communication
  • Drive and accelerate user adoption by advising clients on product features
  • Meet internal goals while maintaining high levels of customer satisfaction

We're Looking For:
  • Experience implementing and/or supporting software
  • Strong client-facing experience and communication skills
  • Able to handle a fast pace in an ever-changing, sometimes ambiguous environment
  • Expertise in project and/or task management and maintaining appropriate documentation
  • Demonstrable problem-solving skills with a desire to solve other people's problems

Qualifications:
  • Bachelor's degree or equivalent industry experience
  • 2+ years customer-facing experience within the software industry
  • 1+ years SaaS implementation experience, highly preferred
  • Experience in Construction, Financial Services, and/or Payroll, preferred
  • Experience within a growing SaaS and/or software company, preferred
  • Able to work hybrid from our Bloomington, MN headquarters

At Points North, we believe that taking care of our team is the foundation of our success. That's why we've created a benefits package designed to support you both personally and professionally:
  • Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.
  • Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.
  • Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.
  • Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.
  • Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.

For this position the base salary range is $60,000.00-$80,000.00 per year, plus annual bonus eligibility. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role.
At Points North, you'll find an energizing, ambitious and supportive workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career!

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