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Implementation Specialist Jobs in Ohio (NOW HIRING)

Finit

Implementation Specialist

Cincinnati, OH · On-site

Implementation Specialist This position will involve ownership of the day-to-day program governance of our smaller scale Corporate Performance Management (CPM) implementations or as the primary ...

Harris

Implementation Specialist

Delaware, OH · On-site

$65K - $75K/yr

As a Software Implementation Consultant, Software Support, you will have the opportunity to work in a fast-paced environment working with a team managing multiple concurrent projects. Your impact ...

CYNET SYSTEMS

Implementation Specialist Support

Mason, OH · On-site

$21 - $26/hr

Job Overview: Pay Range: $21.30hr - $26.30hr * Provide support to the Client Service Team to create client presentations, industry events/conferences, etc. * This will include the coordination of ...

CYNET SYSTEMS

SMB Implementation Specialist

Mason, OH · On-site

$21 - $26/hr

Job Overview: Pay Range: $21.30hr - $26.30hr Requirement/Must Have: * OIG/GSA screenings required. * Ability to communicate effectively with stakeholders. * Strong verbal and written communication ...

Accenture

ServiceNow Implementation Specialist

Hartford, OH · On-site

$70K - $196K/yr

ServiceNow Implementation Specialist Certified * ServiceNow Developer Certified * ATP Trainer Certified a Plus #LI-NA-FY25 Compensation at Accenture varies depending on a wide array of factors, which ...

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Roundstone

EDI Implementation Specialist

Cleveland, OH · Hybrid

$70K - $80K/yr

EDI Implementation Specialist Founded in 2003, Roundstone is not your typical insurance company. We're on a mission to help employers save on healthcare benefits so they can put those savings towards ...

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Implementation Specialist information

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How much do implementation specialist jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for implementation specialist in Ohio is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $33.12 per hour, depending on experience, location, and employer.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can contribute to stress. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, making it potentially demanding but also rewarding for those comfortable with fast-paced environments.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically require basic knowledge of the company's products or services, strong communication skills, and sometimes relevant certifications. More advanced positions may demand prior experience with project management, technical skills, or specific tools.
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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $67,407 per year, or $32.4 per hour.

Implementation Specialist

Cincinnati, OH • On-site

Finit
See more jobs at Finitexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Implementation Specialist
This position will involve ownership of the day-to-day program governance of our smaller scale Corporate Performance Management (CPM) implementations or as the primary domain area owner of our medium and large-scale projects. Implementation Specialists will serve as Finit's primary "face" to our clients.
Responsibilities:
  • Serve as the day-to-day full-time project lead responsible for the successful execution of the delivery and solution workstreams.
  • Manage project team members through all phases of program execution following mobilization and foundation design.
  • Act as the primary point of contact between the client and the implementation team.
  • Ensure that all stakeholders, both internal and external, are kept informed of project progress, risks, and issues.
  • Serve substantial technical build and development role inside of OneStream, assisting frequently on less complex build tasks as needed to support team.
  • Establish mid-term project goals and plans for governance of the project and team.
  • Delegate tasks effectively to project teams while ensuring optimal resource allocation and timely delivery.
  • Set and communicate clear performance expectations, provide feedback, and address team challenges.
  • Mentor Finitians who are on the IS growth path.
  • Perform responsibilities in accordance with Finit values and standards of excellence.
  • Communicate proactively and maintain sufficient documentation to ensure clarity and transparency.
  • Foster continuous learning and growth and help enable fellow Finitians.
  • Build and develop authentic relationships with clients and team members.

Skills:
  • Implementation Specialists will typically have 2-4+ years experience with CPM software and/or the financial close cycle.
  • Content/functional expertise in the several core EPM knowledge areas, including: Forecasting, Planning and Analysis, Consolidation and Reporting.
  • Previous experience managing small teams.
  • Excellent written and verbal skills, and capable of tailoring communication based on the knowledge and needs of specific audiences.
  • Outstanding interpersonal skills to assist with managing both Finit staff and client stakeholders within the expectations of Finit's core values.
  • Energized by projects with high degree of uncertainty. Can manage this uncertainty appropriately for other team members.
  • Strong problem-solving and troubleshooting skills with the ability to exercise consistently good judgement.
  • High competence in the Microsoft Office suite (Word, Excel, PowerPoint).

Qualifications:
  • 8-10+ years of CPM Experience
  • 8+ years of technical experience in a multidimensional CPM product
  • 2+ years of OneStream experience
  • Finit values champion

The Finit Culture:
We are seeking candidates who share Finit's core cultural values of integrity, personal drive, innate curiosity, and empathy for others. Our consultants enrich the experience of their clients and colleagues by being candid yet egoless and collaborative yet self-directed. We are driven to deliver on behalf of others, and we look for candidates who can demonstrate their own inquisitiveness, grit, and personal approach.
Benefits:
  • Excellent Medical Plan
  • Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability Insurance
  • Profit Sharing
  • Yearly company trip for every employee and a guest
  • Flexible PTO with no hard limit on vacation.
  • Paid Holidays
  • Retirement Plan
  • "Make Life Easier" perk ($100/month for services such as house-cleaning/lawn-care services)
  • 3 month paid sabbatical after 10 years of employment
  • Charitable Donation Match
  • Paid Time Off to volunteer

Why Finit:
  • Strong family culture characterized by good-natured, humble people who like helping each other learn and grow.
  • Opportunities for a wide variety of project work across many industries.
  • 2 weeks per year of training and professional development.
  • Finit is debt free and has no external owners. All Finit partners are actively involved in consulting, sales, and/or operations. Finit has never had a layoff and has enjoyed very low employee turnover since inception in 2002.

EEO Statement:
Finit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, domestic violence victim status, national origin, ancestry, citizenship, age, disability, marital status, amnesty, genetic information, family medical history, political affiliation or status in the military or as a covered veteran in accordance with applicable federal, state and local laws.
Finit complies with federal and state laws concerning the employment of persons with disabilities. Finit will reasonably accommodate qualified individuals with disabilities. If reasonable accommodation is needed during the recruitment process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to Nicole Emerson, Managing Director, People & Culture.
Remote Workplace:
Employees at Finit primarily work remotely. Our consultants may have some travel requirements to client locations. Our main corporate office is located in Cincinnati, OH and may be used for collaborative work.
Job Location:
This is a remote position open to candidates across the United States. The role includes travel requirements that may be up to 40% of the time, although actual travel expectations will vary based on client needs, project phase, and individual role responsibilities. While travel frequency can fluctuate, candidates should be comfortable with regular travel as part of supporting client engagements and business objectives.
E-Verify Employer:
Finit is an E-Verify employer. E-Verify is an internet-based system that compares information from your Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.
Physical Requirements:
The role is primarily based in an office setting, accounting for approximately 60% of the workday, involving tasks such as computer-based work, attending meetings, and conducting routine office activities. Travel constitutes a significant part of this role, comprising up to 40% of work time. This includes both car and air travel to client sites, conferences, and meetings.
  • Sitting: Extensive periods of sitting are required, including working at a desk and during travel. This accounts for approximately 55% of the workday.
  • Standing: Standing is occasionally required, typically during client engagements, presentations, or networking events, constituting about 15% of the workday.
  • Walking: Regular walking is necessary for moving within offices at client sites, and during travel, making up about 15% of the workday.
  • Lifting and Carrying:
    • Weight Range: The role may require lifting and carrying items such as laptops, portable presentation equipment, and document files, usually not exceeding 20 pounds.
    • Frequency: Occasional Lifting: Occurs approximately 15% of the workday, primarily during travel.
    • Frequent or Constant Lifting: Not typically required for this role.
  • Talking on Phone Conversation: Engaging in phone conversations with clients and team members is frequent, making up about 35% of the workday.
  • Web Conferencing: Participating in web conferences with clients and internal teams is a regular part of the role, accounting for approximately 35% of the workday.

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