ZipRecruiter

Log In

1

Help Desk Representative Jobs (NOW HIRING)

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

Ilitch

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment. * Ability toworkassigned schedules that ...

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment. * Ability to work assigned schedules ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Seeking Service Desk Representatives for a major healthcare client, supporting devices and ... Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Seeking Service Desk Representatives for a major healthcare client, supporting devices and ... Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Representative Jobs

HELP DESK Representative information

See salary details

$12

$19

$27

How much do help desk representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Technical troubleshooting ability and customer service experience are also important for this role.
More about HELP DESK Representative jobs

What cities are hiring for Help Desk Representative jobs?

Cities with the most Help Desk Representative job openings:

Who are the top companies hiring for Help Desk Representative jobs?

The top employers for Help Desk Representative jobs are:

What states have the most Help Desk Representative jobs?

States with the most job openings for Help Desk Representative jobs include:

What job categories do people searching Help Desk Representative jobs look for?

The top searched job categories for Help Desk Representative jobs are:

What are popular job titles related to Help Desk Representative jobs?

For Help Desk Representative jobs, the most frequently searched job titles are:

HELP DESK Representative jobs near you
Infographic showing various Help Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

Help Desk Representative

Prescient Edge

Doral, FL • On-site

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Job Title
Help Desk Representative
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
None
Job Description
Prescient Edge is seeking a Help Desk Representative to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.

Description:
  • Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on premises environments, ensuring timely and effective resolution of IT related issues.
  • Personnel must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
  • Strong skills in incident resolution, remote desktop support, and end user assistance are required.

Job Requirements
Experience:
  • Personnel must have demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
  • Experience with Microsoft Windows, macOS, and cloud based IT support tools is required.

Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
  • Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

Security clearance:
  • Must be a U.S. Citizen and able to obtain a clearance.

Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Prescient Edge logo

About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

Social media

FacebookTwitter

View All Prescient Edge Jobs

Apply