Nashville, TN · On-site
$16.50 - $21/hr
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support ... In this role, you will handle inbound customer chats, texts, and emails --assisting with order ...
Nashville, TN · On-site
$16.50 - $21/hr
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support ... In this role, you will handle inbound customer chats, texts, and emails --assisting with order ...
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support ... In this role, you will handle inbound customer chats, texts, and emails -assisting with order ...
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support ... In this role, you will handle inbound customer chats, texts, and emails -assisting with order ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
Nashville, TN · On-site
$16.50 - $21/hr
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support ... In this role, you will handle inbound customer chats, texts, and emails -assisting with order ...
Nashville, TN · On-site
$16.50 - $21/hr
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support ... In this role, you will handle inbound customer chats, texts, and emails -assisting with order ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
$16.75 - $21.75/hr
Expect a mix of front desk hospitality, administrative work, direct student support, and basic Tier 1 technical troubleshooting across phone, email, chat, and in-person interactions. * Greet visitors ...
$16.75 - $21.75/hr
Expect a mix of front desk hospitality, administrative work, direct student support, and basic Tier 1 technical troubleshooting across phone, email, chat, and in-person interactions. * Greet visitors ...
Odessa, TX · On-site
Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...
Odessa, TX · On-site
Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...
Nashville, TN · On-site
$16.50 - $21/hr
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support ... In this role, you will handle inbound customer chats, texts, and emails -assisting with order ...
Nashville, TN · On-site
$16.50 - $21/hr
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support ... In this role, you will handle inbound customer chats, texts, and emails -assisting with order ...
Memphis, TN · On-site
$16.50 - $21.25/hr
Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... email and technical support requests; and to document, track and monitor issues ensuring a timely ...
Quick apply
Memphis, TN · On-site
$16.50 - $21.25/hr
Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... email and technical support requests; and to document, track and monitor issues ensuring a timely ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Nashville, TN · On-site
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Nashville, TN · On-site
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support ...
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
$16.50 - $21/hr
Full-time
Posted 13 days ago
5.4
Based on 32 frontline employees who took The Breakroom Quiz
76th of 104 rated fashion retailers
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Note: Work From Home opportunity available only to Tennessee residents.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
Sourced by ZipRecruiter
Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.
Retail
10,000+ Employees
Nashville, TN, US
1924
