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Email Chat Support Jobs in Virginia (NOW HIRING)

NoGigiddy

Customer Success Specialist

Virginia Beach, VA · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required -- just strong communication ...

NoGigiddy

Customer Success Specialist

Virginia Beach, VA · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required -- just strong communication ...

Maximus

Customer Service Rep II (Remote)

VA · On-site +1

$16 - $21.75/hr

... Rep II, to support our CDC INFO (Center for Disease Control) program. CDC INFO is the CDC ... CDC-INFO offers customer service via phone, email, or chat to provide the most up-to-date, reliable ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

FMI

Manager, Member Engagement

Arlington, VA

Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)

FMI

Manager, Member Engagement

Arlington, VA · On-site

Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Interacting with customers (and potentially internal users) via phone, email, chat, or video conferencing to understand and resolve their issues. • Guidance & Support: Providing step-by-step ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Virginia

Email Chat Support information

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Virginia? The most popular types of Email Chat Support jobs in Virginia are:
What are popular job titles related to Email Chat Support jobs in Virginia? For Email Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Virginia look for? The top searched job categories for Email Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Email Chat Support jobs? Cities in Virginia with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Virginia as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.

Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

MSCCN

Hampton, VA • On-site, Remote

$17/hr

Full-time

Posted 14 days ago

Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This role requires at least 3 years of customer service or contact center experience.
This job post is for the August new hire class.
This position is open to CONUS, AK, HI. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Rotational shifts (Performance based 8 hours shift will be designated)
The pay for this role is $17 per hour.
This is a W2 position.
Multiple openings are available, with new hire onboardings expected throughout 2026!
Equipment is provided.
Customer Service Agent/Representative - Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted via zoom and requires daily on-screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period each day. Professional attire is always expected with no background distractions or interruptions.
Overview:
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.
Customer Service Agents may also provide other functions, such as examination scheduling, rescheduling, or information verification.
Key Tasks
  • Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies
  • Make outbound calls as necessary based on business needs
  • Resolve or escalate customer inquires in a timely manner
  • Encourage use of electronic communication with customers
  • Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system
  • Follow SOPs and policies
  • Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys.
  • Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
  • Use frequently asked questions (FAQs) and help look up and provide information to inquiries
  • Utilize departmental knowledge bases and training material to answer customer inquiries
  • Maintain up-to-date knowledge of policies and procedures as applicable
  • Adhere to published schedule according to attendance guidelines
  • May be required to work some weekends and holidays
  • Perform other duties as assigned

#LI-Remote
Additional Qualifications/Responsibilities
Qualifications and Skills
Education: Degree preferred, high school diploma or GED required
Experience: 3 years customer service or contact center experience
Skills and Abilities:
  • Be able to read and speak English clearly, professionally and fluently
  • Listening and human relations skills
  • Have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of each inquiry resolution
  • Typing and writing abilities To respond appropriately to changing situations
  • Ability to work as a team member

Pay Rate: $17 / Hr
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Rotational shifts: Yes

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