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Email Chat Support Jobs in Virginia (NOW HIRING)

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Guidehouse

Customer Support Specialist

Arlington, VA · On-site

$20.75 - $28/hr

Provide first-line support across phone, email, chat, and other communication channels during weekend operations * Acknowledge, triage, and prioritize customer requests in alignment with established ...

Guidehouse

Customer Support Specialist

Arlington, VA · On-site

$20.75 - $28/hr

Provide first-line support across phone, email, chat, and other communication channels during weekend operations * Acknowledge, triage, and prioritize customer requests in alignment with established ...

FMI

Manager, Member Engagement

Arlington, VA

Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)

FMI

Manager, Member Engagement

Arlington, VA

Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)

Guidehouse

Customer Support Specialist

Arlington, VA · On-site

$20.75 - $28/hr

Provide first-line support across phone, email, chat, and other communication channels for 24/7 operation center * Acknowledge, triage, and prioritize customer requests in alignment with established ...

Guidehouse

Customer Support Specialist

Arlington, VA · On-site

$20.75 - $28/hr

Provide first-line support across phone, email, chat, and other communication channels for 24/7 operation center * Acknowledge, triage, and prioritize customer requests in alignment with established ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Interacting with customers (and potentially internal users) via phone, email, chat, or video conferencing to understand and resolve their issues. • Guidance & Support: Providing step-by-step ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

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Email Chat Support information

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Virginia? The most popular types of Email Chat Support jobs in Virginia are:
What are popular job titles related to Email Chat Support jobs in Virginia? For Email Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Virginia look for? The top searched job categories for Email Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Email Chat Support jobs? Cities in Virginia with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Virginia as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.
User Support Specialist

User Support Specialist

Accenture Federal Services

Arlington, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Accenture Federal Services rating

8.4

Company rating: 8.4 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

51st of 454 rated business services

Job description

You Are:

Perform daytoday operations of the user support function, including request intake, triage, ticket management, and escalation practices across ServiceNow, Jira, and related tools.

The Work:

  • Establish and enforce support standards, SLAs, and operational processes aligned with organizational requirements.
  • Ensure team members deliver effective troubleshooting for hardware, software, network, and accessrelated issues, escalating complex incidents to the appropriate technical teams.
  • Drive quality and consistency in user interactions across phone, email, chat, and inperson support
  • Own the development, maintenance, and governance of the support knowledge base, ensuring accurate, current, and userfriendly documentation.
  • Coordinate and support user training initiatives to enhance user proficiency with common systems, tools, and best practices
  • Collect, analyze, and report on operational metrics, user feedback, and recurring issues to identify trends and drive continuous service improvement
  • Stay current with supported technologies, organizational standards, and industry best practices, ensuring the support team remains aligned with evolving needs.
  • Partner with crossfunctional teams to refine support workflows, improve system usability, and enhance overall service delivery.

Here's What You Need:

  • 5 years of IT experience, with experience providing end-user support 
  • Knowledge of end-user support, service desk operations, incident management, request fulfillment, and customer service best practices.
  • Experience with one or more of the following:
    • Resolving user requests and troubleshooting hardware, software, network, access, endpoint, and collaboration tool issues
    • Supporting multi-channel user communications, including phone, email, chat, walk-up, remote support, and ticketing queues
    • Documenting user interactions, troubleshooting steps, resolution actions, and escalation details in ticketing systems such as ServiceNow, Jira, Remedy, or similar platforms
    • Supporting user account management, password resets, access requests, group memberships, onboarding, offboarding, and permission troubleshooting
    • Creating, updating, and using knowledge base articles, SOPs, job aids, and user-facing support documentation
    • Coordinating with system administration, network, cybersecurity, application, endpoint, asset management, and operations teams
    • Supporting federal, regulated, or security-sensitive environments is required.

Bonus Points If:

  • Experience supporting Windows, macOS, mobile devices, virtual desktops, collaboration tools, VPN, MFA, printers, and standard enterprise applications.
  • Experience with ITSM/ticketing tools such as ServiceNow, Jira Service Management, BMC Remedy, or similar platforms.
  • Experience supporting identity and access management tools such as Active Directory, Azure AD/Entra ID, Okta, or similar platforms.
  • Experience troubleshooting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, browsers, endpoint software, and common productivity tools.
  • Experience supporting endpoint management and remote support tools such as Intune, SCCM/MECM, JAMF, Tanium, BeyondTrust, Bomgar, or similar tools.
  • Experience supporting incident, request, problem, change, escalation, and knowledge manual

Security Clearance:

  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position

What Accenture Federal Services employees say

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