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Email Chat Support Jobs in Arizona (NOW HIRING)

krg technology inc

Helpdesk

Scottsdale, AZ

$20.25 - $27.25/hr

... email/ chat for customer's end users 11. Route/ escalate problems to internal level IT support teams 12. Administer and provide User account provisioning 13. Use the Incident Management System to ...

Oshi Health

Care Coordinator

Phoenix, AZ · Remote

$45K - $52K/yr

... email, chat, and SMS. You will act as a key liaison between patients and their multidisciplinary care team, delivering a seamless, compassionate, and efficient experience that directly supports Oshi ...

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How much do email chat support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for email chat support in Arizona is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Arizona? The most popular types of Email Chat Support jobs in Arizona are:
What are popular job titles related to Email Chat Support jobs in Arizona? For Email Chat Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Arizona look for? The top searched job categories for Email Chat Support jobs in Arizona are:
What cities in Arizona are hiring for Email Chat Support jobs? Cities in Arizona with the most Email Chat Support job openings:
Email Chat Support jobs near you
Customer Support Specialist (Enterprise SaaS)

Customer Support Specialist (Enterprise SaaS)

TicketManager

Mesa, AZ • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Live events are fun.
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.
If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.
The Role
The Customer Support team is the frontline partner for TicketManager's clients across all segments, serving as the primary point of contact through email, chat, and phone to drive quick issue resolution and smooth platform adoption. The role focuses on diagnosing ticketing, access, and navigation challenges; triaging and documenting cases; delivering admin training; and coordinating cross-functional escalations to meet SLA standards.
Customer Support Specialists provide clear guidance, maintain accurate case records, and uphold each client's internal ticketing policies with professionalism and empathy. Every interaction aims to resolve issues efficiently, reinforce client confidence, and ensure consistent, effective use of the TicketManager platform.
Responsibilities:
  • Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 clients.
  • Serve as the primary point of contact for corporate customers, providing timely and professional support via email, chat, and phone.
  • Provide personalized guidance to ensure customers comply with internal ticketing policies and best practices.
  • Diagnose, troubleshoot, and resolve issues related to ticket allocations, event access, system navigation, user setup, and platform functionality.
  • Gather details, triage, categorize, and document cases in CRM/ticketing systems (including JTZC).
  • Escalate complex technical issues to internal teams and follow through to ensure full resolution.
  • Ensure all tickets are prioritized, tracked, and closed within SLA commitments.
  • Facilitate hands-on training sessions for new and existing administrators to increase platform proficiency.
  • Educate customers on product features and direct them to knowledge-base articles and training resources.
  • Accurately document all customer interactions, issues, and resolutions within the CRM.
  • Capture customer feedback and escalate recurring trends to leadership.
  • Contribute to the internal knowledge base and collaborate with peers for queue coverage.
  • Participate in ongoing training to stay current on product updates and support process

Desired Skills and Experience:
  • Bachelor's Degree Required
  • 1-3+ years of related work experience
  • Experience working with Zendesk or similar customer service platform
  • Proven experience in B2B software customer service or administrative support role
  • Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
  • Excellent verbal and written communication skills
  • Experience handling inbound calls and resolving a wide range of customer inquiries and technical issues with confidence.
  • Strong listening and presentation skills
  • A proactive, customer-first mindset with a passion for helping users feel confident and supported.
  • Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment

TicketManager Highlights:
  • Location: Mesa, AZ
  • Compensation: $22-$32 per hour ($45k-$65k annually) & Bonus Eligibility
  • Reports to: Manager, Customer Support
  • Work Expectations: Role is In-Office, Monday-Friday
  • Retirement: 401(k) & Company Match
  • Health Benefits: Medical, Dental, Vision & Chiropractic
  • Time Off: Unlimited PTO
  • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
  • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
  • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
  • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
  • 4.5 out of 5 Glassdoor rating
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500

Apply