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Email Chat Support Jobs in Boston, MA (NOW HIRING)

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis Healthcare

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

Merge IT

AV Support Technician - Boston, MA

Boston, MA · On-site

$23.25 - $32/hr

Responsibilities : • This role is responsible for the support of clients, via telephone, email, chat, and any other supported technologies. • Provide excellent customer service concerning all ...

E Logic

Accountant Manager

Wellesley Hills, MA · Remote

$65K/yr

Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. * Lead technical initiatives tailored to institutional goals ...

PB consulting

Helpdesk Administrator

Hingham, MA

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

PB consulting

Helpdesk Administrator

Abington, MA

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

PB consulting

Helpdesk Administrator

Winthrop, MA

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

PB consulting

Helpdesk Administrator

Hanson, MA

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

PB consulting

Helpdesk Administrator

Revere, MA

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

PB consulting

Helpdesk Administrator

Chelsea, MA

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

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Showing results 1-20

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Boston, MA

Email Chat Support information

See Boston, MA salary details

$15

$28

$48

How much do email chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for email chat support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Boston, MA?

The most popular types of Email Chat Support jobs in Boston, MA are:

What are popular job titles related to Email Chat Support jobs in Boston, MA?

For Email Chat Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Boston, MA look for?

The top searched job categories for Email Chat Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Email Chat Support jobs?

Cities near Boston, MA with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Remote Email & Chat Representative

111 Sign, Inc

Littleton, MA • Remote

$26 - $27/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

This is a remote position.

111 Sign, Inc. is a printing company specializing in custom signage and print solutions for businesses of all sizes. We're growing our customer support team and looking for a detail-oriented, customer-focused representative to handle inbound email and live chat inquiries — helping customers navigate orders, artwork proofs, printing specs, and shipping timelines.

Position Summary

The Remote Email & Chat Representative will be the primary point of contact for customers reaching out through email and live chat channels. This role requires strong written communication skills, a solid understanding of (or willingness to learn) print production basics, and the ability to multitask across multiple customer conversations in a fast-paced digital environment.



RequirementsKey Responsibilities
  • Respond promptly and professionally to customer inquiries via email and live chat
  • Provide accurate information about products, pricing, turnaround times, and order status
  • Assist customers with file uploads, artwork proofs, and print specification questions
  • Troubleshoot order issues (delays, errors, reprints) and coordinate resolutions with production and shipping teams
  • Process order changes, cancellations, and returns per company policy
  • Maintain accurate records of customer interactions in the CRM/helpdesk system
  • Escalate complex or unresolved issues to the appropriate department or supervisor
  • Meet or exceed response-time and customer satisfaction (CSAT) targets
  • Identify recurring customer pain points and share feedback with management
  • Stay current on product catalog, pricing updates, and promotions
Required Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree a plus)
  • 1+ years of customer service experience, preferably in email/chat support
  • Excellent written English communication skills — clear, friendly, and professional
  • Strong typing speed and accuracy
  • Ability to multitask across several concurrent chat conversations
  • Comfortable using helpdesk/CRM software (e.g., Zendesk, Freshdesk, Gorgias) and internal order systems
  • Reliable high-speed internet connection and a quiet, distraction-free home workspace
  • Self-motivated with strong time-management skills in a remote setting


BenefitsCompensation & Benefits
  • Competitive hourly wage / salary (commensurate with experience)
  • Health insurance, PTO, 401(k), performance bonuses, etc.
  • Opportunities for growth within the customer experience team