Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Core Responsibilities Provide technical support to customers through email, chat, and phone on browser-based and desktop applications, NLEs, servers, iOS applications, APIs, and third-party ...
New
Quick apply
Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Core Responsibilities Provide technical support to customers through email, chat, and phone on browser-based and desktop applications, NLEs, servers, iOS applications, APIs, and third-party ...
New
Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Core Responsibilities Provide technical support to customers through email, chat, and phone on browser-based and desktop applications, NLEs, servers, iOS applications, APIs, and third-party ...
New
Quick apply
Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Core Responsibilities Provide technical support to customers through email, chat, and phone on browser-based and desktop applications, NLEs, servers, iOS applications, APIs, and third-party ...
New
Boston, MA · On-site
$19.50 - $26.25/hr
Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.
Boston, MA · On-site
$19.50 - $26.25/hr
Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.
Boston, MA · On-site
$110 - $150/hr
Support users directly through email, chat, and voice, delivering clear and timely communication at every level of the business, including senior stakeholders. * Improve support processes and tooling ...
New
Boston, MA · On-site
$110 - $150/hr
Support users directly through email, chat, and voice, delivering clear and timely communication at every level of the business, including senior stakeholders. * Improve support processes and tooling ...
New
Quincy, MA · Remote
$15.75 - $20/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Customer support experience preferred * Reliable and organized * Comfortable using online tools and ...
Quincy, MA · Remote
$15.75 - $20/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Customer support experience preferred * Reliable and organized * Comfortable using online tools and ...
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Quick apply
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Cambridge, MA · On-site
$15.75 - $21.75/hr
The ability to provide customer support over various platforms (email, chat, phone, etc.). * Ability to work in a fast-paced environment * Flexible and willing to be assigned in a voice, non-voice or ...
Quick apply
Cambridge, MA · On-site
$15.75 - $21.75/hr
The ability to provide customer support over various platforms (email, chat, phone, etc.). * Ability to work in a fast-paced environment * Flexible and willing to be assigned in a voice, non-voice or ...
Boston, MA · Remote
$65K - $75K/yr
The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
Boston, MA · Remote
$65K - $75K/yr
The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
Boston, MA · On-site
$23.25 - $32/hr
Responsibilities : • This role is responsible for the support of clients, via telephone, email, chat, and any other supported technologies. • Provide excellent customer service concerning all ...
Boston, MA · On-site
$23.25 - $32/hr
Responsibilities : • This role is responsible for the support of clients, via telephone, email, chat, and any other supported technologies. • Provide excellent customer service concerning all ...
Wellesley, MA · Remote
$65K/yr
Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. * Lead technical initiatives tailored to institutional goals ...
Quick apply
Wellesley, MA · Remote
$65K/yr
Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. * Lead technical initiatives tailored to institutional goals ...
Cambridge, MA · On-site
$17.50 - $23.75/hr
Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice. * Participate in meetings and provide feedback. * Expectation to cover ...
Quick apply
Cambridge, MA · On-site
$17.50 - $23.75/hr
Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice. * Participate in meetings and provide feedback. * Expectation to cover ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
$15.67 - $18.66
14% of jobs
$20.23 is the 25th percentile. Wages below this are outliers.
$18.66 - $21.65
21% of jobs
$21.65 - $24.64
14% of jobs
The median wage is $24.82 / hr.
$24.64 - $27.63
18% of jobs
$29.67 is the 75th percentile. Wages above this are outliers.
$27.63 - $30.63
12% of jobs
$30.63 - $33.62
6% of jobs
$33.62 - $36.61
4% of jobs
$36.61 - $39.60
3% of jobs
$39.60 - $42.59
3% of jobs
$42.59 - $45.58
3% of jobs
$45.58 - $48.58
1% of jobs
$15
$28
$48
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
The most popular types of Email Chat Support jobs in Boston, MA are:
For Email Chat Support jobs in Boston, MA, the most frequently searched job titles are:
The top searched job categories for Email Chat Support jobs in Boston, MA are:
Cities near Boston, MA with the most Email Chat Support job openings:
$55K - $70K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
Tier 1 Technical Solutions & Support Specialist
Location: Remote (US) | Hours: 9 AM – 6 PM EST, Monday – Friday
This search is being conducted on a confidential basis on behalf of our client, a media and entertainment technology company. Company details will be shared with candidates who advance in the process.
Salary Range: $55,000 – $70,000 annually, commensurate with experience
About the Role
Our Tier 1 Technical Support & Solutions Team is a fully remote, public-facing team of polished media workflow experts who work directly with media and entertainment customers to resolve their issues through email, chat, video call, and phone. Team members work closely with engineering to identify and resolve customer issues, and strive to provide an exceptional customer experience overall.
Reporting to the Technical Solutions & Services Manager, and working with the Engineering and Product teams, the Tier 1 Technical Solutions & Support Specialist helps deliver a best-in-class technical support experience to our customers by identifying and resolving support tickets across our media workflow software and hardware solutions. We are looking for candidates with a background in content production who are eager to apply their knowledge and experience to supporting our customers. Candidates must be able to work 9 AM – 6 PM EST, Monday – Friday.
Core Responsibilities
Provide technical support to customers through email, chat, and phone on browser-based and desktop applications, NLEs, servers, iOS applications, APIs, and third-party integrations; work alongside a cross-functional team to resolve customer issues within a timely manner; drive customer satisfaction through efficient and effective case communication & resolution; diagnose and replicate complex issues; meet all agent required metrics based on customer satisfaction scores and reply times; organizational management of assigned tickets; run onboarding meetings for new SaaS customers; gather all necessary customer information and set up tickets for complex issues that should be transferred to Tier 2; contribute by creating effective customer learning tools and documentation; advocate for feature requests that meet the customer's needs; assist with tickets for agents who are out of the office; work within a 24x7 support environment that requires a revolving on-call schedule after hours.
Required Qualifications
3+ years of experience in content production; knowledge of major NLEs, VFX applications, and post-production pipelines; knowledge and experience of media production workflows; strong organizational skills and ability to work on multiple tasks simultaneously; experience with case ticketing software; experience identifying and classifying software and hardware issues; experience using remote support software to view, control, or manage remote servers and computers; experience using VPNs; excellent verbal and written communication skills with the ability to quickly comprehend and communicate complex concepts; strong face-to-face communication skills with video conferencing software (Zoom or similar); active interest in the business of media, entertainment, and advertising; ability to participate in on-call rotations to provide after-hours support overnight and on weekends; must be able to work 9 AM – 6 PM EST, Monday – Friday.
