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Entry Level Email Chat Support Jobs in Boston, MA

Homans Associates

IT Support Specialist

Wilmington, MA · On-site

$22 - $26/hr

Respond to support requests via phone, email, chat, and ticketing system * Set up and configure new hardware, software, and equipment for new and existing employees * Document all interactions ...

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

Viken Detection

Field Service Technician

Burlington, MA · On-site

$65K - $90K/yr

Offer timely and effective support to service representatives via phone, email, chat, or in-person. * Diagnose instrument faults, perform repairs to factory specifications, and update internal ...

Viken Detection

Field Service Technician

Burlington, MA · On-site

$65K - $90K/yr

Offer timely and effective support to service representatives via phone, email, chat, or in-person. * Diagnose instrument faults, perform repairs to factory specifications, and update internal ...

Thrive

Event Management Analyst

Foxboro, MA · Remote

$40K - $50K/yr

Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods * Available to work outside of standard hours when necessary or as part ...

Thrive

Event Management Analyst

Foxboro, MA · On-site +1

$40K - $50K/yr

Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods * Available to work outside of standard hours when necessary or as part ...

Eastern Bank

Customer Support Specialist

Wakefield, MA

$21/hr

... chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support ... Responsible for achieving entry level sales and service standards as set forth by senior management.

Eastern Bank

Customer Support Specialist

Wakefield, MA

$21/hr

... chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support ... Responsible for achieving entry level sales and service standards as set forth by senior management.

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

... chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support ... Responsible for achieving entry level sales and service standards as set forth by senior management.

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

... chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support ... Responsible for achieving entry level sales and service standards as set forth by senior management.

Eastern Bank

Customer Support Specialist

Wakefield, MA

$21/hr

... chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support ... Responsible for achieving entry level sales and service standards as set forth by senior management.

Connexion

Admin Assistant (Entry Level)

Concord, MA

$17 - $18/hr

This is an entry-level opportunity supporting general administrative and clerical functions in a ... Basic computer skills (data entry, email, etc.) * Strong communication and interpersonal skills

Connexion

Admin Assistant (Entry Level)

Concord, MA · On-site

$17 - $18/hr

This is an entry-level opportunity supporting general administrative and clerical functions in a ... Basic computer skills (data entry, email, etc.) * Strong communication and interpersonal skills

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Boston, MA

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an Entry Level Email Chat Support Representative, and why are they important?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry-level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What are entry level email chat support jobs?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Boston, MA? The most popular types of Email Chat Support jobs in Boston, MA are:
What are popular job titles related to Entry Level Email Chat Support jobs in Boston, MA? For Entry Level Email Chat Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Boston, MA look for? The top searched job categories for Entry Level Email Chat Support jobs in Boston, MA are:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Boston, MA as of July 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 80% In-person, and 20% Hybrid job distribution.

IT Support Specialist

Homans Associates

Wilmington, MA • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

IT Support Specialist
Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm | Compensation: $22.00-$26.00/hour
Position Overview
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.
At Homans, we're committed to building a technology-first operation - and our IT team is at the center of that work. As an IT Support Specialist (Tier 1), you will be the first point of contact for employees across our locations when technology issues arise. You'll resolve problems quickly, communicate clearly, and document thoroughly - playing a critical role in keeping our fast-moving distribution business running smoothly. This is an in-person, onsite position at our Wilmington Branch. Remote options are not available for role.
Company Website: http://www.homans.com/careers
Responsibilities of an IT Support Specialist:
  • Resolve hardware, software, and peripheral issues for end users across our locations
  • Respond to support requests via phone, email, chat, and ticketing system
  • Set up and configure new hardware, software, and equipment for new and existing employees
  • Document all interactions clearly and accurately in our ticketing system
  • Coordinate with vendors on warranty, repair, and equipment replacement as needed
  • Make occasional visits to nearby branch locations to provide on-site support
  • Contribute to internal documentation, training materials, and process improvements
  • Identify and flag recurring issues and patterns to help improve overall IT operations
  • Other duties as assigned.

Qualifications of an IT Support Specialist:
  • Strong verbal and written communication skills - ability to support non-technical users effectively
  • Genuine customer service instinct and a calm, professional demeanor under pressure
  • Solid problem-solving and critical thinking skills
  • Proficiency with Microsoft 365 and Windows environments
  • Comfort with ticketing systems and accurate work logging
  • Prior help desk or IT support experience preferred
  • Associate's or Bachelor's degree in IT or a related field preferred; relevant experience will be considered in lieu of degree
  • This is an on-site role - no relocation assistance available

Theres no place like Homans!
  • Competitive compensation with growth potential
  • Career advancement opportunities - internal mobility to expand your role
  • Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
  • Employer-Paid Life/AD&D Insurance
  • Employee Stock Purchase Plan
  • Health & Wellness Program

Apply