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Live Chat Support Jobs in Boston, MA (NOW HIRING)

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Chestnut Hill, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Beacon Bank

Call Center Representative

Medford, MA · On-site

$16.75 - $20.75/hr

... live chat, and various other customer service requests. 10% * Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5% * Ensures compliance with all ...

Berkshire Bank

Call Center Representative

Medford, MA · On-site

$20 - $28.90/hr

... live chat, and various other customer service requests. 10% * Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5% * Ensures compliance with all ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Boston, MA

Live Chat Support information

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$13

$27

$45

How much do live chat support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for live chat support in Boston, MA is $27.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $30.82 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Boston, MA?

The most popular types of Live Chat Support jobs in Boston, MA are:

What are popular job titles related to Live Chat Support jobs in Boston, MA?

For Live Chat Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Live Chat Support jobs in Boston, MA look for?

The top searched job categories for Live Chat Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Live Chat Support jobs?

Cities near Boston, MA with the most Live Chat Support job openings:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 79% In-person, 4% Hybrid, and 17% Remote job distribution, with an average salary of $56,552 per year, or $27.2 per hour.

Customer Support Specialist

Pure Hockey

Holliston, MA • Hybrid

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Pure Hockey rating

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

401st of 738 rated retailers

Job description

Description

Title: Customer Support Specialist

Location: Holliston, MA (hybrid; 3 days in office)


Pure Hockey is seeking a Customer Support Specialist to join our fast-growing and dynamic customer service team. As the largest retailer of hockey equipment in the U.S., we take pride in delivering exceptional service and support to our valued customers.


In this role, you will serve as a key liaison between our company and both current and prospective customers. The ideal candidate will take full ownership of resolving customer inquiries, concerns, and complaints with professionalism and efficiency.

At Pure Hockey, we are committed to providing effective solutions and creating meaningful, long-term relationships with our customers.


Responsibilities

  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and finding the best solution.
  • Process orders, returns, exchanges, and warranty claims accurately and efficiently.
  • Maintain deep knowledge of our products, promotions, and policies to assist customers effectively.
  • Document all customer interactions in our CRM system and escalate issues when necessary.
  • Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues.
  • Strive to exceed customer expectations and contribute to customer loyalty and retention.
  • Identify trends in customer feedback and report them to help improve products and services.

Requirements

  • 1+ years of experience in customer service or support role
  • Experience with multi-line telephones, online ticketing systems, email management systems, live chat, and personal computers is a plus.
  • Advanced sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Strong phone, verbal & written communication skills along with active listening.
  • Pleasant, patient, and friendly attitude
  • A passion for hockey or sporting goods is a plus but not required.
  • Must be able to work one weekend day and some holidays

Benefits

  • Medical, Dental, Vision & Disability Insurance
  • Life and Long-Term Disability Insurance
  • Flexible Spending Plan
  • 401(k) with match
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • Employee Discount

$20-$30 per hour



What Pure Hockey employees say

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