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Live Chat Support Jobs in Boston, MA (NOW HIRING)

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

Sparx Hockey

Customer Service Representative (Remote)

Acton, MA · Remote

$16.50 - $22.25/hr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

New

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

New

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Chestnut Hill, MA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Boston, MA

Live Chat Support information

See Boston, MA salary details

$13

$27

$45

How much do live chat support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for live chat support in Boston, MA is $27.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $30.82 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Boston, MA?

The most popular types of Live Chat Support jobs in Boston, MA are:

What are popular job titles related to Live Chat Support jobs in Boston, MA?

For Live Chat Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Live Chat Support jobs in Boston, MA look for?

The top searched job categories for Live Chat Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Live Chat Support jobs?

Cities near Boston, MA with the most Live Chat Support job openings:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 79% In-person, 4% Hybrid, and 17% Remote job distribution, with an average salary of $56,552 per year, or $27.2 per hour.

Remote Tax Customer Support Representative - Seasonal | US [For Pooling]

Peak Support LLC

Cambridge, MA • On-site

$17.50 - $23.75/hr

Full-time

Posted 7 days ago

Job description

Description:


Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Tax Customer Support Representative - Seasonal to join our team in the U.S.


About The Role


We are looking for a Tax Customer Support Representative T1 - Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer base, without providing tax advice. We help our customers navigate our app and provide resources to answer any questions via live chat and email.


What you’ll do:

  • Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice.
  • Participate in meetings and provide feedback.
  • Expectation to cover evenings and weekends on a schedule within the tax season.
Requirements:


We're looking for candidates with:

  • 3 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms.
  • A strong ability to work within customer service metrics, such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements).
  • Exceptional written communication skills, with the ability to guide customers through complex issues clearly and effectively—without providing tax advice.
  • A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience.
  • Prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations.
  • Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI), maintaining the highest standards of confidentiality.
  • Strong emotional intelligence, including the ability to self-regulate, demonstrate empathy, and be self-aware in customer interactions.
  • Strategic judgment when making decisions, balancing immediate customer needs with long-term goals and organizational priorities.
  • Outstanding verbal communication skills, including active listening and the ability to communicate information clearly and effectively.
  • An authentic curiosity for who we are as a company and the future we are creating for the U.S. taxpayer.


Work from Home PLUS


Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.


Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.