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Chat Assistant Jobs in Boston, MA (NOW HIRING)

ZoomInfo Technologies LLC

DevOps Engineer III

Waltham, MA · Hybrid

$57 - $78/hr

Leverage AI-powered tooling (e.g., GitHub Copilot, generative-AI chat/ops assistants, and AIOps platforms) to accelerate script generation, configuration validation, and incident troubleshooting.

ZoomInfo Technologies LLC

DevOps Engineer III

Waltham, MA · On-site

$57 - $78/hr

Leverage AI-powered tooling (e.g., GitHub Copilot, generative-AI chat/ops assistants, and AIOps platforms) to accelerate script generation, configuration validation, and incident troubleshooting.

MS International

Product Promoter

Norwood, MA

Im Mira, MSIs Intelligent Recruiting Assistant. You can ask me anything about our business, culture, team, and more. You can also ask me about open jobs. Id love to help you apply now! Click the Chat ...

MS International

Sales Associate II

Norwood, MA

$15.75 - $21.50/hr

Im Mira, MSIs Intelligent Recruiting Assistant. You can ask me anything about our business, culture, team, and more. You can also ask me about open jobs. Id love to help you apply now! Click the Chat ...

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All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Boston, MA

Chat Assistant information

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Boston, MA? The most popular types of Chat jobs in Boston, MA are:
What are popular job titles related to Chat Assistant jobs in Boston, MA? For Chat Assistant jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Boston, MA look for? The top searched job categories for Chat Assistant jobs in Boston, MA are:
What cities near Boston, MA are hiring for Chat Assistant jobs? Cities near Boston, MA with the most Chat Assistant job openings:
Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

DevOps Engineer III

ZoomInfo Technologies LLC

Waltham, MA • Hybrid

$57 - $78/hr

Full-time

Re-posted 6 days ago

Job description

What You'll do:

  • Contribute to the design, provisioning, and management of data services on Kubernetes-based platforms (Amazon EKS & Google Kubernetes Engine).
  • Implement infrastructure as code with Terraform, ensuring security, scalability, and cost awareness.
  • Develop and maintain CI/CD pipelines (Jenkins, Argo CD, GitHub Actions) to enable automated testing and deployments.
  • Deploy and support cloud-native data services such as Amazon Kinesis, AWS Glue, Google Pub/Sub, Dataflow, and BigQuery.
  • Leverage AI-powered tooling (e.g., GitHub Copilot, generative-AI chat/ops assistants, and AIOps platforms) to accelerate script generation, configuration validation, and incident troubleshooting.
  • Create automation scripts and internal tooling in Python to streamline DevOps workflows.
  • Assist in establishing monitoring, logging, and alerting using Prometheus, Grafana, CloudWatch, or Datadog; incorporate AI-driven anomaly detection where applicable.
  • Participate in on-call rotations, incident triage, and post-incident reviews; apply SRE best practice.
  • Collaborate with engineers and software developers to ensure infrastructure aligns with application requirements and company standards.
  • Document infrastructure, runbooks, and lessons learned to promote knowledge sharing across teams.

What you bring:

  • 4-6 years in a DevOps, Site Reliability Engineering, or Cloud Infrastructure role.
  • Production experience with AWS and/or GCP data services (e.g., Kinesis, Pub/Sub, Dataflow, BigQuery).
  • Hands-on experience managing containerized workloads on Kubernetes (EKS, GKE, or self-managed clusters).
  • Solid understanding of Terraform (or similar IaC tools) and Git-based workflows.
  • Working knowledge of CI/CD platforms such as Jenkins, Argo CD, and/or GitHub Actions.
  • Proficiency with Python or another scripting language for automation.
  • Familiarity with observability stacks (CloudWatch, Datadog, etc.).
  • Fundamental grasp of SRE principles-service reliability, incident response, and performance monitoring.
  • Effective communication skills and a collaborative mindset.

Preferred Qualifications:

  • Demonstrated experience using AI-powered copilots, chat assistants, or AIOps platforms to accelerate infrastructure work or incident resolution.
  • Experience with workflow orchestration tools (Apache Airflow, Cloud Composer).
  • Exposure to big-data frameworks (Spark, Flink) or modern data-lake architectures.
  • Knowledge of cost-optimization techniques for cloud resources.
  • Familiarity with event-driven architectures and message queues (Kafka, RabbitMQ).
  • Understanding of GitOps workflows and service mesh technologies such as Istio.

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