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Remote Live Chat Jobs in Boston, MA (NOW HIRING)

Sparx Hockey

Customer Service Representative (Remote)

Acton, MA · Remote

$16.50 - $22.25/hr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

New

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

New

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

New

Aston Carter

REMOTE HR Call Center Agent

Boston, MA · On-site +1

$21/hr

Job Title: HR Assistant The HR Assistant serves as a key member of the HR Live Support team ... In this role, you handle employee inquiries primarily via phone, chat, and email, using strong ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Jobs for Humanity

Online Producers

Boston, MA · Remote

$15 - $16/hr

... during live online webinars via chat, text, or phone support. Essential Job Functions Support a ... Remote #LI-ME1 Unless otherwise noted, applications will be accepted for a minimum of three (3) ...

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All JobsLive Chat JobsRemote Live Chat JobsRemote Live Chat Jobs in Boston, MA

Remote Live Chat information

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are the most commonly searched types of Live Chat jobs in Boston, MA?

The most popular types of Live Chat jobs in Boston, MA are:

What are popular job titles related to Remote Live Chat jobs in Boston, MA?

For Remote Live Chat jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat jobs in Boston, MA look for?

The top searched job categories for Remote Live Chat jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Live Chat jobs?

Cities near Boston, MA with the most Remote Live Chat job openings:

Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, 8% Part Time, 10% Temporary, and 7% Contract. Highlights an 100% Remote job distribution.

Customer Service Representative (Remote)

Acton, MA • Remote

Sparx Hockey
Retail • 11 - 50 employees
Learn more about Sparx Hockeyexternal

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

About us:

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality skate sharpening by families, teams, retailers, rinks, and professional skate sharpeners around the world. In addition to Sparx Hockey's exceptional products and record-setting growth, we also pride ourselves on being a fun place to work. Although it's not an employment prerequisite, many of our employees still play, coach, and parent hockey players. We do more than just build great hockey products; we use them ourselves. When we're not working hard or playing hockey our team can be found having a blast at our annual summer outing and impromptu barbecues that fill in the rest of the Sparx annual event calendar. Our global headquarters are in Acton, MA and are home to our R&D, Operations, Marketing, Sales, and Finance teams as well as our production lines and warehouse/distribution center.   

The position:

We are seeking a Customer Service Representative to join our team. As part of the Customer Experience team, this individual will be responsible for delivering best-in-class customer service via phone, email, and live chat. The ideal candidate for the role is enthusiastic with strong interpersonal skills and attention to detail. Sparx Hockey is a fast-paced environment where company culture is critically important we work as a team, and we look for team players.

Responsibilities:

  • Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat
  • Answer questions about products, pricing and availability
  • Offer support for troubleshooting and resolving issues related to product functionality and performance.
  • Maintain a clean and accurate database for product returns, exchanges, and repairs, ensuring all records are up-to-date and facilitating effective tracking and resolution of customer concerns.
  • Maintain and constantly improve working knowledge of company products and services
  • Be available to respond to customer inquiries on nights and weekends
  • Assist in order management and additional tasks as needed

Qualifications:

  • Passion for providing excellent customer service and a proactive approach to addressing customer needs and concerns.
  • Exceptional attention to detail with a commitment to delivering accurate and thorough work.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities and processes
  • Bachelor's Degree and/or equivalent experience in Customer Success, Customer Support, Sales, Corporate Communications, Business Development or Account Management or related field.
  • Excellent written, verbal, and phone communication skills, with the ability to adapt conversations for technical and non-technical customers
  • Proficient in Microsoft Word and Excel
  • Database Experience

Extra Credit:

  • Experience with hockey either as a player, coach, or parent

Benefits:

  • Health, Dental, Vision, 401(k) with employer match
  • Generous PTO
  • Hybrid schedule Tues/Weds/Thurs in office, Mon/Fri at home