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Remote Live Chat Agent Jobs in Boston, MA (NOW HIRING)

DataRobot

Agentic AI Intern

Boston, MA · Remote

This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ... Agent evaluation frameworks, tool-use reliability, and safety guardrails for autonomous agents

Symmetry

Remote Sales and Team Builder

Boston, MA · On-site +1

$20K - $60K/mo

If you live anywhere in the USA let's talk! We do have 3 corporate offices in the US for your ... The Mank Agency | Regional Sales Manager No agent's success, earnings, or production results should ...

Humana

Lead, Offensive Security

Boston, MA · Remote

The Bigger Picture Join a 100% remote, highly specialized offensive security team where you will ... First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration ...

Humana

Lead, Offensive Security

Boston, MA · Remote

The Bigger Picture Join a 100% remote, highly specialized offensive security team where you will ... First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration ...

Acara Solutions

Digital Marketing Specialist

Boston, MA · Remote

$25/hr

This position is 100% remote. Pay: $25.00/hour Schedule: Full Time 40 Hours per week Job Type: 12 ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Commissions Analyst

Boston, MA · Remote

$60 - $70/hr

Commission Analyst Location: 100% Remote working EST! Employment Type: Temporary (3-4 Month ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Jobs for Humanity

Online Producers

Boston, MA · Remote

$15 - $16/hr

... during live online webinars via chat, text, or phone support. Essential Job Functions Support a ... Remote #LI-ME1 Unless otherwise noted, applications will be accepted for a minimum of three (3) ...

eNett

Senior Backend Engineer - AI Platform

Boston, MA · On-site +1

$133K - $175K/yr

This is a remote position; however, the candidate must reside within 30 miles of one of the ... Provide live-site support for production applications by monitoring systems, ensuring rapid ...

WEX

Senior Backend Engineer - AI Platform

Boston, MA · On-site +1

$133K - $175K/yr

This is a remote position; however, the candidate must reside within 30 miles of one of the ... Provide live-site support for production applications by monitoring systems, ensuring rapid ...

RadNet

Data Migration Engineer

Somerville, MA · Remote

$90K - $95K/yr

Provide post-migration support for product go-live implementations. * Partner with cross-functional ... Mirth skills, particularly with HL7 Remote * Somerville, Massachusetts, United States $90k - $95k ...

Deephealth

Data Migration Engineer

Somerville, MA · Remote

$90K - $95K/yr

Provide post-migration support for product go-live implementations. * Partner with cross-functional ... Mirth skills, particularly with HL7 Remote * Somerville, Massachusetts, United States $90k - $95k ...

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All JobsLive Chat Agent JobsRemote Live Chat Agent JobsRemote Live Chat Agent Jobs in Boston, MA

Remote Live Chat Agent information

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

Are remote live chat agent jobs real?

Remote live chat agent jobs are legitimate positions where individuals provide customer support through online chat platforms. These roles often require good communication skills, familiarity with chat software, and the ability to work independently from home. Many companies hire for such positions, making them a valid employment option for remote work seekers.

How do you become a remote live chat agent?

To become a remote live chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or familiarity with chat software tools. Training is often provided by the employer to familiarize new agents with company policies and chat platforms.

How much do remote live chat agents get paid?

Remote live chat agents typically earn between $12 and $20 per hour, depending on experience, industry, and company. Some roles may offer additional incentives or bonuses for performance, and familiarity with chat software can be advantageous.

What are popular job titles related to Remote Live Chat Agent jobs in Boston, MA?

For Remote Live Chat Agent jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Agent jobs in Boston, MA look for?

The top searched job categories for Remote Live Chat Agent jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Live Chat Agent jobs?

Cities near Boston, MA with the most Remote Live Chat Agent job openings:

Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in Boston, MA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution.

Customer Service Representative (Remote)

Sparx Hockey

Acton, MA • Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About us:

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality skate sharpening by families, teams, retailers, rinks, and professional skate sharpeners around the world. In addition to Sparx Hockey's exceptional products and record-setting growth, we also pride ourselves on being a fun place to work. Although it's not an employment prerequisite, many of our employees still play, coach, and parent hockey players. We do more than just build great hockey products; we use them ourselves. When we're not working hard or playing hockey our team can be found having a blast at our annual summer outing and impromptu barbecues that fill in the rest of the Sparx annual event calendar. Our global headquarters are in Acton, MA and are home to our R&D, Operations, Marketing, Sales, and Finance teams as well as our production lines and warehouse/distribution center.   

The position:

We are seeking a Customer Service Representative to join our team. As part of the Customer Experience team, this individual will be responsible for delivering best-in-class customer service via phone, email, and live chat. The ideal candidate for the role is enthusiastic with strong interpersonal skills and attention to detail. Sparx Hockey is a fast-paced environment where company culture is critically important we work as a team, and we look for team players.

Responsibilities:

  • Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat
  • Answer questions about products, pricing and availability
  • Offer support for troubleshooting and resolving issues related to product functionality and performance.
  • Maintain a clean and accurate database for product returns, exchanges, and repairs, ensuring all records are up-to-date and facilitating effective tracking and resolution of customer concerns.
  • Maintain and constantly improve working knowledge of company products and services
  • Be available to respond to customer inquiries on nights and weekends
  • Assist in order management and additional tasks as needed

Qualifications:

  • Passion for providing excellent customer service and a proactive approach to addressing customer needs and concerns.
  • Exceptional attention to detail with a commitment to delivering accurate and thorough work.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities and processes
  • Bachelor's Degree and/or equivalent experience in Customer Success, Customer Support, Sales, Corporate Communications, Business Development or Account Management or related field.
  • Excellent written, verbal, and phone communication skills, with the ability to adapt conversations for technical and non-technical customers
  • Proficient in Microsoft Word and Excel
  • Database Experience

Extra Credit:

  • Experience with hockey either as a player, coach, or parent

Benefits:

  • Health, Dental, Vision, 401(k) with employer match
  • Generous PTO
  • Hybrid schedule Tues/Weds/Thurs in office, Mon/Fri at home