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Virtual Chat Jobs in Boston, MA (NOW HIRING)

Firefly Health

Care Guide

Watertown, MA · On-site

$28/hr

  • Medical

  • Retirement

... virtual-first environment. You Will: Patient Connections * In-App Patient Chat Management:Efficiently manage in-app patient communication, providing effective responses to inquiries and escalating ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA

$22 - $24/hr

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

Brilliant Earth

Sales Associate, Jewelry

Chestnut Hill, MA · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

Brilliant Earth

Sales Associate, Jewelry

Boston, MA · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

Brilliant Earth

Sales Associate, Jewelry

Chestnut Hill, MA · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

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Showing results 1-20

All JobsChat JobsVirtual Chat JobsVirtual Chat Jobs in Boston, MA

Virtual Chat information

See Boston, MA salary details

$12

$26

$36

How much do virtual chat jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual chat in Boston, MA is $26.51, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $29.76 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.
What are the most commonly searched types of Chat jobs in Boston, MA? The most popular types of Chat jobs in Boston, MA are:
Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Boston, MA as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 50% Physical, 2% Hybrid, and 48% Remote job distribution, with an average salary of $55,133 per year, or $26.5 per hour.

Cleared Desktop Support in Andover, MA with Security Clearance

Virtual Service Operations

Andover, MA • On-site

$20.50 - $26/hr

Other

Medical, Retirement

Re-posted 13 days ago

Job description

Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: * Provide Workstation Software Break Fix support
* IMAC – PC Install, Moves, Adds and Changes
* Image Loads
* Asset Recovery
* Asset tagging
* Printer Support
* Client Center (Tech Bar) Support
* IT Service Management Updates
* Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualifications: * Minimum 5 years of working experience in Desktop Support
* Knowledge of PC Imaging
* Experience with change management and incident management
* Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Preferred Qualifications: * Certified Dell Technician
* Expertise in Inventory Control Requirements * Must be within driving distance of Andover, MA and willing to work onsite
* Must possess an active U.S. Government Secret Security Clearance or above
* Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
* Must be able to lift up to 40 lbs
* Must be able to stand or walk for extended periods of time
* Must be able to walk up and down stairs or ramps
* Must be able to kneel and work under desks or in confined spaces
* This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes
What is Important to Us: * You are an excellent communicator in writing and speaking.
* You have the ability to work independently but also value teamwork.
* Your problem-solving skills are excellent.
* You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
* You seek a community of virtue-centered co-workers and clients.
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers

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