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Virtual Chat Jobs in Boston, MA (NOW HIRING)

... voice, chat and digital channels. Serve as the organisation's subject matter expert on Contact ... Build and manage a roadmap of AI initiatives (virtual agents, agent assist, analytics, routing ...

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Virtual Chat information

See Boston, MA salary details

$12

$26

$36

How much do virtual chat jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual chat in Boston, MA is $26.51, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $29.76 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.

What are the most commonly searched types of Chat jobs in Boston, MA?

The most popular types of Chat jobs in Boston, MA are:

Infographic showing various Virtual Chat job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $55,133 per year, or $26.5 per hour.

Remote Mental Health Counselor - Licensed Therapist

Gallant Young & Adult Healthcare

Quincy, MA โ€ข Remote

$80K - $100K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New


Job description

Position Overview

Gallant Young & Adult Healthcare is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our innovative team in a fully remote capacity. This full-time opportunity is ideal for a professional who is passionate about enhancing mental well-being and is looking to make a significant impact in the lives of individuals through flexible, technology-enabled therapy.

About the Organization

At Gallant Young & Adult Healthcare, we are a pioneering online mental health clinic committed to making therapy accessible, affordable, and effective for adults across the nation. Our mission centers around improving emotional health via comprehensive and frictionless care solutions, and we strive to reduce barriers to therapy through virtual appointments. By leveraging technology, we aim to offer high-quality services that align with our patients' needs while ensuring our therapists can thrive in their roles.

Work Environment

This position is entirely remote, allowing you the flexibility to work from any location that suits you best. Say goodbye to the stress of commuting, as all sessions are conducted via secure video chat. You will maintain full control over your schedule, so you can achieve an ideal work-life balance. Our collaborative online environment is supported by a network of kind-hearted, skilled professionals who prioritize empathy and dedication in their therapeutic approaches.

Key Responsibilities
  • Conduct thorough assessments and develop individualized treatment plans tailored to the unique needs of each client.

  • Provide high-quality psychotherapy services to adults utilizing evidence-based methodologies such as Cognitive Behavioral Therapy (CBT) to foster positive outcomes.

  • Document session notes and client progress accurately and timely to ensure compliance with clinical standards and best practices.

  • Engage in ongoing professional collaboration with the Gallant Young team to share insights, resources, and improve therapeutic interventions.

  • Manage your caseload effectively, ensuring timely communication with clients and overseeing their treatment journey from start to finish.

  • Participate in regular training sessions and team meetings to enhance your clinical skills and contribute to the continual improvement of our services.

Patient Population / Client Focus

You will primarily work with a diverse group of adult clients facing various mental health challenges, including anxiety, depression, trauma-related disorders, and relationship issues. Our commitment to client care involves using data-driven approaches to facilitate positive change and enhance emotional resilience in our patients. Each interaction provides the opportunity to implement personalized strategies that empower individuals toward achieving their mental health goals.

Qualifications
  • A Bachelorโ€™s degree in a relevant field of study from a regionally accredited university.

  • Active license for mental health practice, including (but not limited to) LMFT, LMHC, or LCSW.

  • A clean professional record with no disciplinary actions from licensing boards.

  • Demonstrable proficiency in written communication for effective session documentation.

Preferred Experience
  • A minimum of two years of clinical experience providing psychotherapy to adults, showcasing a rich background in various therapeutic modalities.

  • Training and experience in Cognitive Behavioral Therapy (CBT) and other evidenced-based practices that support client outcomes.

  • Familiarity with using telehealth platforms and tools to facilitate virtual therapy sessions.

Compensation and Benefits

This role offers a competitive salary ranging from $80,000 to $100,000 annually, accompanied by additional perks such as a potential sign-on bonus up to $1,000. Our comprehensive benefits package includes health insurance, retirement plans, paid time off, and financial support for no-shows and late cancellations, ensuring a secure and sustainable work-life balance.

Career Growth Opportunities

Joining Gallant Young & Adult Healthcare means entering an environment focused on professional development. We actively support opportunities for growth within the organization, including continued education, involvement in specialized training programs, and pathways for advancement into leadership or specialized roles in mental health care.

Why Join Our Team
  • A culture that values mental health and supports personal well-being.

  • Collaborative environment, allowing you to take advantage of shared knowledge, seek guidance, and enhance your skills.

  • Focus on the clinical aspects of your work while we manage marketing, scheduling, and billingโ€”freeing you to concentrate on providing support to those in need.

Application Information

If you are an experienced and licensed therapist eager to make a tangible difference in the lives of clients through online therapy, we invite you to apply today. Please submit your CV for consideration to become part of our mission-driven team at Gallant Young & Adult Healthcare, where your work significantly contributes to improving the emotional health of individuals.