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Chat Assistant Jobs in Boston, MA (NOW HIRING)

Old Colony YMCA

Assistant Leader

Kingston, MA · On-site

As an Assistant Group Leader, you're more than an extra set of hands- you'll be right in the middle ... Y Chat, Asset Curriculum, BOKS, Fun/Food Curriculum. * Maintain proper behavior of children at all ...

Men's Health Boston

Be Seen First

(Medical) Administrative Assistant

Newton, MA · On-site

$17 - $27/hr

The Administrative Assistant at Men's Health Boston (MHB) is a staff member who performs duties ... Must be able to view trainings, read manual, or chat with EMR professional to learn about our EMR ...

Men's Health Boston

Be Seen First

(Medical) Administrative Assistant

Newton, MA · On-site

$17 - $27/hr

The Administrative Assistant at Men's Health Boston (MHB) is a staff member who performs duties ... Must be able to view trainings, read manual, or chat with EMR professional to learn about our EMR ...

Wing Assistant

Field & Events Marketer

Boston, MA

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Wing Assistant

Field & Events Marketer

Boston, MA

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Brilliant Earth

Assistant Store Manager, Jewelry

Boston, MA · On-site

$60K - $65K/yr

Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Boston, MA Position ... Respond to customer inquiries over phone, email and live chat, and ensure that high standards are ...

New

Brilliant Earth

Assistant Store Manager, Jewelry

Boston, MA · On-site

$60K - $65K/yr

Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Boston, MA Position ... Respond to customer inquiries over phone, email and live chat, and ensure that high standards are ...

New

Brilliant Earth

Assistant Store Manager, Jewelry

Boston, MA · On-site

$60K - $65K/yr

Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Boston, MA Position ... Respond to customer inquiries over phone, email and live chat, and ensure that high standards are ...

New

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Showing results 21-40

All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Boston, MA

Chat Assistant information

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

How do you become a chat assistant?

To become a chat assistant, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

How much do chat assistants make?

Chat assistants typically earn between $10 and $20 per hour, depending on experience, employer, and location. Some roles may offer additional incentives or flexible schedules, especially for remote work or part-time positions.

What are the most commonly searched types of Chat jobs in Boston, MA?

The most popular types of Chat jobs in Boston, MA are:

What are popular job titles related to Chat Assistant jobs in Boston, MA?

For Chat Assistant jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Chat Assistant jobs in Boston, MA look for?

The top searched job categories for Chat Assistant jobs in Boston, MA are:

What cities near Boston, MA are hiring for Chat Assistant jobs?

Cities near Boston, MA with the most Chat Assistant job openings:

Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 90% In-person, and 10% Remote job distribution.

Phlebotomist / Clinical Lab Assistant

National Coalition Of Healthcare Recruiters

Brockton, MA • On-site

$17 - $21.25/hr

Full-time

Re-posted 6 days ago

Job description

(Only QUALIFIED Healthcare Professionals accepted) Phlebotomy Technician - This community-based non-profit 200-bed is looking for a full-time, permanent Phlebotomist | Clinical Lab Assistant to work either the DAY shift or EVENING shift.
Description
- Performs a variety of clinical duties for the pre-analytical phase of specimen collection, processing, order entry, and non-technical and customer service functions
Qualifications
- CLA (ASCP) certification or prior clinical laboratory experience preferred
- Strong phlebotomy skills preferred
- The ability to travel to various lab collection centers
Interested? Apply here, or reach out to Caroline via email (caroline@ka-recruiting.com) or phone (617-746-2746). You can also schedule a time to chat using this link: https:||calendly.com|caroline-ka-recruiting.
REF #CQ106
Be sure to check out all of our jobs at http:||jobs.ka-recruiting.com. We look forward to working with you!
National Coalition Of Healthcare Recruiters logo

About National Coalition Of Healthcare Recruiters

Sourced by ZipRecruiter

The National Coalition of Healthcare Recruiters (NCHCR) is an established company based in Blennerhassett, West Virginia that operates within the healthcare industry. With a commitment to maintaining high standards of professionalism, they offer specialized recruitment services to healthcare professionals and institutions across the country. Operating as a coalition, they implement a powerful networking platform to connect employers and job seekers in the healthcare sector. The organization’s mission revolves around ensuring that healthcare services across the nation have access to the best talent available and potential candidates can find rewarding opportunities.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Blennerhassett, WV, US

Year founded

2005

Social media

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