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Chat Assistant Jobs in Boston, MA (NOW HIRING)

Wing Assistant

Field & Events Marketer

Boston, MA

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Wing Assistant

Field & Events Marketer

Boston, MA · Remote

$60K - $80K/yr

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Wing Assistant

Field & Events Marketer

Boston, MA · Remote

$60K - $80K/yr

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Wing Assistant

Field & Events Marketer

Boston, MA · On-site

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Men's Health Boston

Be Seen First

(Medical) Administrative Assistant

Newton, MA · On-site

$17 - $27/hr

The Administrative Assistant at Men's Health Boston (MHB) is a staff member who performs duties ... Must be able to view trainings, read manual, or chat with EMR professional to learn about our EMR ...

Men's Health Boston

Be Seen First

(Medical) Administrative Assistant

Newton, MA · On-site

$17 - $27/hr

The Administrative Assistant at Men's Health Boston (MHB) is a staff member who performs duties ... Must be able to view trainings, read manual, or chat with EMR professional to learn about our EMR ...

CareSource

Primary Medical Care Assistant (Boston)

Boston, MA · On-site

$19.25 - $24.75/hr

... chat, etc.), when appropriate, for a variety of clinical care and care management services. English speaking required with bilingual (Spanish) preferred Knowledge of the CCA Model of Care preferred ...

Axon

AI Evangelist - Program Manager

Boston, MA · On-site

The team builds and operates Cortex, Axon's internal AI platform that provides GPTclass models, chat assistants, and secure integrations with systems like Quip, Jira, Slack, Microsoft 365, Snowflake ...

Axon

AI Evangelist - Program Manager

Boston, MA · On-site

The team builds and operates Cortex, Axon's internal AI platform that provides GPT-class models, chat assistants, and secure integrations with systems like Quip, Jira, Slack, Microsoft 365, Snowflake ...

Triveni Bio

Assistant Controller

Watertown, MA · On-site

$190K - $205K/yr

SUMMARY We are seeking an experienced, detail-oriented Assistant Controller to lead and manage the ... We do not use text or chat applications to conduct interviews or make job offers. Official Triveni ...

Triveni Bio

Assistant Controller

Watertown, MA · On-site

$190K - $205K/yr

SUMMARY We are seeking an experienced, detail-oriented Assistant Controller to lead and manage the ... We do not use text or chat applications to conduct interviews or make job offers. Official Triveni ...

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Showing results 21-40

All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Boston, MA

Chat Assistant information

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Boston, MA? The most popular types of Chat jobs in Boston, MA are:
What are popular job titles related to Chat Assistant jobs in Boston, MA? For Chat Assistant jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Boston, MA look for? The top searched job categories for Chat Assistant jobs in Boston, MA are:
What cities near Boston, MA are hiring for Chat Assistant jobs? Cities near Boston, MA with the most Chat Assistant job openings:
Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Field & Events Marketer

Wing Assistant

Boston, MA

Full-time

Medical, PTO

Re-posted 11 days ago

Job description

Wing is seeking elite talent to join M32 AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for traditional service businesses. Think of it like a startup within a corporate: fast moving and agile, with the stability of a corporate, and zero bureaucracy.
 
If you're driven by challenge and eager to make a significant impact in a high-caliber role, this is the opportunity you've been waiting for.

We're hiring a Field & Events Marketer to own our presence at industry events, tradeshows, and conferences across North America. You'll source the right shows, run them end to end, and be the person on the ground making sure every event drives real pipeline.

This is a hands-on role for someone 1-4 years into their career who loves logistics, thrives in fast-paced environments, and gets a kick out of pulling off a great event. You'll partner closely with sales, marketing, and product to turn booth space and badge scans into meetings, opportunities, and closed revenue.

Why This Role

You'll own a high-visibility function from day one. Every event is a chance to shape how customers, prospects, and the industry see us. If you want to grow fast, take real ownership, and build a portfolio of events you're genuinely proud of, this is the seat for you.

What You'll Do
  • Source and prioritize events. Research, evaluate, and recommend tradeshows, conferences, and industry events that align with our ICP and revenue goals. Own a rolling 12-month event calendar.
  • Negotiate and contract. Manage relationships with event organizers, vendors, and venues. Negotiate sponsorships, booth space, speaking slots, and add-ons to stretch every dollar.
  • Plan and execute end to end. Own every detail, including booth design and shipping, swag, collateral, lead capture, badge scanners, AV, catering, hotel blocks, and travel logistics for the team.
  • Be the on-site point of contact. Attend every event in person. Set up and tear down booths, troubleshoot in real time, and make sure our presence looks sharp from start to finish.
  • Prep the team. Brief attending team members on objectives, talking points, target accounts, and logistics. Make sure everyone knows where to be, when, and what to do.
  • Drive pipeline with sales. Partner with sales to book pre-show meetings, run dinners and customer events on-site, and ensure every lead is captured, qualified, and followed up on quickly.
  • Run pre- and post-event campaigns. Work with marketing on email outreach, landing pages, paid promotion, and social to drive booth traffic and meeting bookings before the show.
  • Own the budget. Manage event spend across the full calendar. Track costs, forecast accurately, flag risks early, and make smart trade-off decisions when priorities shift.
  • Define KPIs and report on results. Set clear KPIs for each event (leads, meetings, pipeline, ROI) and build clean post-event reports that show what worked, what didn't, and how to improve next time.
What We're Looking For
  • 1 to 4 years of experience in event marketing, field marketing, or event coordination, ideally B2B or tech.
  • A track record of organizing events end to end, even at smaller scale. You can point to shows you ran and what came out of them.
  • Experience managing an events budget. You know how to forecast, track spend, and make trade-offs to maximize ROI.
  • Comfortable defining KPIs and building reports that connect event activity to pipeline and revenue.
  • Genuinely into AI and using it to work smarter. You can show us specific projects, tools, or workflows where you've used AI to automate or improve your work as an events marketer (research, vendor outreach, post-event reporting, content drafting, lead enrichment, etc.). This is a must, not a nice to have.
  • Familiarity with HubSpot is sufficient on the CRM side; we'll take care of the rest.
  • Strong project management instincts. You stay on top of timelines, budgets, vendors, and dozens of moving pieces without dropping the ball.
  • Comfortable negotiating with vendors and event organizers to get the best terms.
  • Excellent communicator, written and in person. You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.
  • Calm under pressure. Things go wrong at events; you problem-solve on your feet.
  • Willing and able to travel 30 to 50% during peak event seasons across North America, with potential European travel as we expand.
 
Location and Work Authorization

This is a fully remote role open to candidates based in the US or Canada. Because travel is core to the job, we need you to live within roughly an hour of a major airport hub with frequent direct flights. This keeps travel costs reasonable and gets you to events without painful layovers.

Qualifying US hubs include (but aren't limited to):

  • Atlanta (ATL), Boston (BOS), Charlotte (CLT), Chicago (ORD/MDW), Dallas (DFW), Denver (DEN), Detroit (DTW), Houston (IAH), Los Angeles (LAX), Miami (MIA), Minneapolis (MSP), New York (JFK/EWR/LGA), Philadelphia (PHL), Phoenix (PHX), San Francisco (SFO), Seattle (SEA), Washington DC (IAD/DCA).

Qualifying Canadian hubs:

  • Toronto (YYZ), Vancouver (YVR), Calgary (YYC), Montreal (YUL).

If you're near another major hub with strong direct connectivity to the cities where industry events typically happen (Las Vegas, Orlando, San Francisco, NYC, Chicago, Austin), we'd love to hear from you.

Work authorization: You must have the right to work in the country where you live. We are not able to offer visa sponsorship for this role.

Nice to have

  • Experience with event tools like Cvent, Splash, Bizzabo, or Goldcast.
  • Experience working with international events or vendors.
  • Background in B2B SaaS or a similar fast-paced tech environment.
$60,000 - $80,000 a year
- Competitive salary
- Performancebased bonuses
- Software for Upskilling & Productivity
- Paid Time Off
- Health Insurance
- High autonomy, low bureaucracy
- Fast-track to leadership for high performers
- Direct access to founding team
- High visibility, autonomy and ownership
Note: due to the seniority of this role, you are exempt from completing any initial assessments sent to you via email. If you do receive them, simply ignore them.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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