Chat Assistant Jobs in Amherst, MA (NOW HIRING)

## Care Delivery Advanced Practice Clinician - Hybrid (Springfield Office / Mobile)Applylocations: Massachusetts Mobiletime type: Full timeposted on: Posted Yesterdayjob requisition id: R12974**Job Summary:**The Care Delivery Advanced Practice Clinician (APC) provides comprehensive primary care and clinical care coordination to a panel of patients, including individuals with significant medical, behavioral, and social complexities that require intensive care coordination and care delivery. This role provides ongoing chronic disease consultation and management, promotes preventative care through education and identification of age-appropriate preventative screens, provides urgent care, and acts as a liaison with other health professionals as needed.**Essential Functions*** Performs longitudinal primary care and wrap-around care including routine, and urgent care for an attributed patient panel in clinic, through home visits, and utilizing telehealth technologies (video, chat, etc.).* Facilitates and delivers preventative care to patients according to guidelines deemed appropriate by Clinical Leadership.* Conduct Annual Visits with patients, taking a detailed history, performing a physical examination, and documenting appropriate diagnoses to develop a comprehensive medical care plan and ensure capture of high-risk diagnoses under CMS guidelines.* Performs episodic urgent medical visits to ensure that patients are given timely and appropriate medical care to avoid emergency room visits or hospitalization.* Prescribes medically necessary and appropriate medications and treatments, in consultation with the physician where needed, including prescribing medication assisted treatment (MAT) for some conditions when clinically appropriate.* Performs post discharge visits on patients within two weeks of discharge from either an acute care facility or a skilled nursing facility with the goal of decreasing admissions and re-admission; performs detailed medication reconciliation and adjust medications as indicated.* Collaborates with inpatient or post-acute care team and patient to optimize discharge planning in collaboration with Transitions of Care (done in-person at facility, telephonically, or virtually).* Leverage emergency medical or psychiatric services as indicated to mitigate Emergency Services and inpatient admissions.* Documents all visits with focus on clear, comprehensive, and concise charting to identify, document, and execute a patient-centric plan of care.* Serve as a clinical mentor for medical care.* Proactively and collaboratively work with patients’ Primary Care Provider (PCP) and other external providers to ensure a cohesive medical treatment plan is delivered.* Identify and lead ad-hoc case reviews with internal/external care team as needed.* Participates in committees and workgroups that promote clinical excellence and help to advance the organization's mission and business objectives.* Assists leadership with the development, refinement and enhancement of clinical programs, initiatives, processes, policies, workflows, and projects* Provide clinical coverage for colleagues as needed.* Perform any other job related duties as requested.**Education and Experience*** Master's degree in Nursing or a degree in Physician Assistant Studies required* Doctoral degree of Nursing Practice preferred* Completion of accredited program and board certification as a Nurse Practitioner or Physician Assistant required* Two (2) years of experience as NP or PA caring for patients with complex medical, behavioral health, and social needs; preferred experience in community setting required or* One (1) year of experience as NP or PA in primary care or care management and* Three (3) years experience as Registered Nurse or EMT-P in a high touch clinical environment or home care required or* Five (5) years experience as Registered Nurse or EMT-P in a high touch clinical environment or home care required* Experience with electronic medical record (eCW a plus) strongly preferred* Experience working with managed care population preferred* Experience with Medicaid or Medicare programming and insurance products (i.e. ACO, MCO, PACE, or SCO) preferred**Competencies, Knowledge and Skills*** Proven skills, knowledge base, and judgment necessary for independent clinical decision making* Excellent organizational, time management and problem-solving skills* Ability to function effectively as part of a multi‐disciplinary team* Strong and effective communication skills, written, verbal, and via electronic modalities* Effective teaching skills* Mediation and conflict resolution skills* Ability to advocate for a complex patient population in a culturally competent manner* Bilingual or multilingual preferred* Ability to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services* Demonstrated ability to utilize and toggle through multiple EHR platforms**Licensure and Certification*** Current unrestricted license to practice as a physician assistant from the Board of Registration of Physician Assistants in Massachusetts required or* Current unrestricted license to practice as an advanced practice RN from the Board of Registration in Medicine, which includes valid Massachusetts RN licensure in good standing required* Current Massachusetts Controlled Substances License required* Current DEA Controlled Substances License required* Current CPR or Basic Life Support (BLS) Certification required* Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated* To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.* CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.**Working Conditions*** This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time. Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need May be required to travel greater than 50% of time to perform work duties. Required to use general office equipment, such as a telephone, photocopier, fax machine, and computer Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members* Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds* Over 50% (Mobile) Routine travel required**Background Check**Employment in this position is conditional pending successful clearance of a criminal background check. If the criminal background results are unacceptable, the offer will be withdrawn or, if employee has started in position, employment in position will be terminated.**Compensation Range:**$83,000.00 - $132,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.**Compensation Type (hourly/salary):**Salary**Organization Level Competencies*** Fostering a Collaborative Workplace Culture* Cultivate Partnerships* Develop Self and Others* Drive Execution* Influence Others* Pursue Personal Excellence* Understand the Business## **This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.** #J-18808-Ljbffr