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Live Chat Support Jobs in Springfield, MA (NOW HIRING)

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Warehouse Utility

Westfield, MA ยท On-site

$16.75 - $19.75/hr

... support our dynamic sales operations team. If you're passionate about warehouse operations ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

Cursor Tutor

Northampton, MA ยท Remote

$40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Cursor Tutor

Hartford, CT ยท Remote

$40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Warehouse Utility

Westfield, MA

$16.75 - $19.75/hr

... support our dynamic sales operations team. If you're passionate about warehouse operations ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

You'll have the support of an expert team, dedicated to providing you with advanced tax training ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

You'll have the support of an expert team, dedicated to providing you with advanced tax training ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

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Live Chat Support information

See Springfield, MA salary details

$12

$24

$41

How much do live chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for live chat support in Springfield, MA is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.
What are popular job titles related to Live Chat Support jobs in Springfield, MA? For Live Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Springfield, MA look for? The top searched job categories for Live Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Live Chat Support jobs? Cities near Springfield, MA with the most Live Chat Support job openings:
Infographic showing various Live Chat Support job openings in Springfield, MA as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $51,879 per year, or $24.9 per hour.

Remote Customer Support Associate (Monday - Friday, 11:00AM - 7:00PM EST)

Cengage Group

Hartford, CT โ€ข On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement

This job post hasย expired 2 days ago.ย Applications are no longer accepted.


Job description

About this role Do you consistently demonstrate professionalism, attentiveness, compassion and courtesy to others? Are you dedicated to delivering a service experience that endears customers to proudly reference our products and services? If so, this position may be for you!

In this role, team members handle a variety of inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels such as phone, email, cases and live chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They identify and report on trends that lead to improvements to our products, services, processes and websites.

Successful team members will Achieve established quality, availability and productivity objectives to ensure overall success. Be committed to ongoing personal development. Build in to others' success by sharing acquired knowledge through mentoring opportunities.

Thrive in a team environment and also possess the ability to work productively and independently. Demonstrate solid multiโ€tasking and organizational skills. Possess a High School Graduate or GED.

Benefits Potential to earn a quarterly functional bonus based on individual job performance. Vacation accrual starting on day one, plus companyโ€designated and floating holidays throughout the year. 401K with employer matched contributions.

Healthcare (medical, dental, and vision) coverage starting day one. Quarterly performance reviews with a strong culture of internal advancement. A workโ€fromโ€home position where the necessary job assets are provided by the company.

Compensation Hourly Compensation: $17.00 At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding total rewards package designed to support and empower our employees. Cengage Group is committed to working with broad talent pools to attract and hire strong and highly qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities, including during our job application process. If you are an applicant with a disability and require reasonable accommodation, please contact accommodations.ta@cengage.com. Warning Be aware of targeted recruitment scams perpetrated by bad actors falsely claiming to represent Cengage Group.

Note that Cengage will always interview candidates via live inโ€person meetings, phone calls and video calls before an offer is extended. Also, verify that any communication comes from an @cengage.com email address. #J-18808-Ljbffr