1

Live Chat Support Jobs in Ware, MA (NOW HIRING)

Call Center Representative

Shrewsbury, MA · On-site

$18.50 - $19.50/hr

This position provides support for motorists seeking information regarding the Massachusetts Motor ... live chat. * Generate consumable/heavy wear orders when requested by inspection stations.

Call Center Representative

Shrewsbury, MA · On-site

$18.50 - $19.50/hr

This position provides support for motorists seeking information regarding the Massachusetts Motor ... live chat. * Generate consumable/heavy wear orders when requested by inspection stations.

Call Center Rep

Leominster, MA · On-site

$16 - $20.75/hr

Communicating clearly and professionally via phone, live chat, and email * Maintain knowledge of ... We value autonomy to manage your work while providing ongoing training and support, and career ...

Communicating clearly and professionally via phone, live chat, and email * Maintain knowledge of ... We value autonomy to manage your work while providing ongoing training and support, and career ...

Call Center Representative

Worcester, MA · On-site

$16 - $20/hr

... live chat, and various other customer service requests. • Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. • Ensures compliance with all ...

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ... Support marketing campaigns by following up on inbound leads and converting interest into sales

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ... Support marketing campaigns by following up on inbound leads and converting interest into sales

Live, dedicated driver support is available to help when you need it, via chat or phone. Choose your deliveries in advance. Zifty deposits earnings into your bank up to 3x per week automatically.

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Cursor Tutor

Northampton, MA · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

next page

Showing results 1-20

Live Chat Support information

See Ware, MA salary details

$12

$25

$43

How much do live chat support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for live chat support in Ware, MA is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What cities near Ware, MA are hiring for Live Chat Support jobs?

Cities near Ware, MA with the most Live Chat Support job openings:

Infographic showing various Live Chat Support job openings in Ware, MA as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 74% In-person, 4% Hybrid, and 22% Remote job distribution, with an average salary of $53,611 per year, or $25.8 per hour.

Call Center Representative

Shrewsbury, MA • On-site

Opus Inspection
201 - 500 employees

$18.50 - $19.50/hr

Part-time

Posted 14 days ago


Job description

Schedule: Part-time - Monday, Wednesday, Thursday, Friday 1 PM - 5 PM (remote)
Tuesday - 8:30 AM - 5 PM (onsite)

Office Location: Shrewsbury, Massachusetts (80% remote schedule after on-site training is complete)
Rate: $18.50-19.50/hr
POSITION PURPOSE:
This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs.
DUTIES AND RESPONSIBILITIES:
  • Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes:
  • Entering each call received into tracking system.
  • Resolving issues, independently and effectively.
  • Identifying when an escalation to management will result in best overall customer satisfaction for the motorist.
  • Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program.
  • Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
  • Generate consumable/heavy wear orders when requested by inspection stations.
  • Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
  • Other duties as needed to ensure the smooth operation of the program as assigned by management.

EDUCATION AND WORK EXPERIENCE:
  • High School Diploma or equivalent.
  • Bilingual fluency in Spanish and English a plus.
  • Two to four (2-4) years working in a Customer Service or Call Center environment.
  • Experience in successful conflict resolution preferred.
  • MUST pass an Emission Inspector Certification training class and any additional certification as determined by management.

PREFERRED KNOWLEDGE AND SKILLS:
  • Excellent interpersonal and communication skills with the ability to interface professionally and effectively with co-workers, motorists, State Agencies and inspection station representatives in a variety of situations, including stressful situations.
  • Strong verbal, written, organizational skills.
  • Strong teamwork orientation.
  • Ability to work in a fast paced environment.
  • Competency with Microsoft Office programs, including basic data entry skills.
  • Must be able to work at least 2 Saturdays per month.