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Online Chat Jobs in Springfield, MA (NOW HIRING)

bankESB

Customer Care Representative

Easthampton, MA · On-site

$16 - $21.75/hr

Acquire and employ an in-depth knowledge of Bank products, as well as sales and customer relations' techniques by telephone, online chat function or email to increase new and expand existing customer ...

Varsity Tutors

Cursor Tutor

Northampton, MA · Remote

$18 - $40/hr

... online Cursor tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

Varsity Tutors

Cursor Tutor

Hartford, CT · Remote

$18 - $40/hr

... online Cursor tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

Walmart

Online Order Filling Team Associate

Ware, MA · On-site

$16 - $29/hr

Opening, Morning, Mid-Shift, Closing Location Walmart Supercenter #2386 352 PALMER RD, WARE, MA, 01082, US Job Overview Online Order Filling associates have one focus: to fill and dispense online ...

Walmart

Online Order Filling Team Associate

Hartford, CT · On-site

$17 - $30/hr

Opening, Morning, Mid-Shift, Closing Location Walmart Supercenter #5095 495 FLATBUSH AVENUE, HARTFORD, CT, 06106, US Job Overview Online Order Filling associates have one focus: to fill and dispense ...

VillageMD

Patient Service Representative - OBGYN

Hartford, CT · On-site

$17.75 - $22.50/hr

Scans the insurance card, processes insurance verifications utilizing the on-line system, and ... Our Company does not use chat rooms for job searches or communications. Our Company will never ...

VillageMD

PSR - Nephrology

Hartford, CT · On-site

$17.75 - $22.50/hr

Scansthe insurance card,processesinsurance verificationsutilizingthe on-line system, andupdatesthe ... Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request ...

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Showing results 1-20

All JobsOnline Chat JobsOnline Chat Jobs in Springfield, MA

Online Chat information

See Springfield, MA salary details

$17.4K

$40.5K

$85.7K

How much do online chat jobs pay per year?

As of Aug 6, 2026, the average yearly pay for online chat in Springfield, MA is $40,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,900.00 and $43,300.00 per year, depending on experience, location, and employer.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat jobs in Springfield, MA? The most popular types of Chat jobs in Springfield, MA are:
What are popular job titles related to Online Chat jobs in Springfield, MA? For Online Chat jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Online Chat jobs in Springfield, MA look for? The top searched job categories for Online Chat jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Online Chat jobs? Cities near Springfield, MA with the most Online Chat job openings:
Online Chat jobs near you
Infographic showing various Online Chat job openings in Springfield, MA as of August 2026, with employment types broken down into 70% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $40,454 per year, or $19.4 per hour.

Customer Care Representative

bankESB

Easthampton, MA • On-site

$16 - $21.75/hr

Other

Re-posted 18 days ago

Job description

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.
Overview:
Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and management for a multi-bank holding company.
Primary Accountabilities / Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.

  • Responsible to answer and route calls to the appropriate person/department that are received through the main line of the bank.
  • Responsible for meeting or exceeding customer service standards that are set forth by the department and/or bank. Requires discretionary decision-making, interpreting guidelines and bank policies and determination of fee refunds and reversals.
  • Receive and resolve questions and problems of routine too more complex in nature.
  • Understand department and Bank goals; participate in all established initiatives to meeting or exceeding the goals.
  • Acquire and employ an in-depth knowledge of Bank products, as well as sales and customer relations' techniques by telephone, online chat function or email to increase new and expand existing customer accounts.
  • Receive and resolve questions and problems of routine too more complex in nature. Employ ownership, proper telephone etiquette, and strong oral and written communication skills to service the external and internal customer's needs fully. Ensure adequate follow up is afforded to each customer to foster positive customer relations and promote repeat and/or expanded business.
  • Receive and respond to branch and other internal department questions or requests of routine too more complex in nature. Provide guidance to all bank employees including management in making decisions in the best interest of the bank and the customer. When applicable make decisions with scope of authority and/or process supervisor overrides for own customers and branch personnel.
  • Maintain a high degree of operational knowledge of all Bank products and services, deposit account regulations, transaction procedures and corresponding technology.
  • Obtain necessary information and complete required paperwork to ensure customer product needs are transacted completely, such as check orders, research, change of address, stop payment request, etc.
  • Document all calls in the call tracking system with appropriate comments to keep management apprised of call activity. Identify and escalate priority issues to management.
Position Requirements
  • High School diploma.
  • 1-2 years of bank experience.
  • Knowledge and understanding of the Bank's retail products.
  • Good customer service and organizational skills.
  • Attention to detail and ability to rotate a wide variety of duties.
  • Able to use various office equipment, including PC's.
  • May be required to work extended hours or weekend.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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