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Freelance Live Chat Support Jobs in Springfield, MA

Legrand Group

Technical Support Manager

West Hartford, CT · On-site

$90 - $125/hr

The Technical Support Manager will manage technical service-related operations for an organization ... This can include answering customers' technical questions by phone, e-mail, live chat, and ...

FG Clean Wipes

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ... Support marketing campaigns by following up on inbound leads and converting interest into sales

Filtration Group

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ... Support marketing campaigns by following up on inbound leads and converting interest into sales

Zifty.com

Catering Delivery Driver

Springfield, MA · On-site

Live, dedicated driver support is available to help when you need it, via chat or phone. Choose your deliveries in advance. Zifty deposits earnings into your bank up to 3x per week automatically.

Zifty

Catering Delivery Driver

Longmeadow, MA · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Manchester, CT · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Manchester, CT

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty.com

Catering Delivery Driver

Longmeadow, MA · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Longmeadow, MA

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty.com

Catering Delivery Driver

Manchester, CT · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Deliveries are scheduled in advance so you always know when, where, and how much, before you start your day

Varsity Tutors

Cursor Tutor

Hartford, CT · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Cursor Tutor

Northampton, MA · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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Freelance Live Chat Support information

See Springfield, MA salary details

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How much do freelance live chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for freelance live chat support in Springfield, MA is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.50 per hour, depending on experience, location, and employer.

What is freelance live chat support?

Freelance live chat support jobs involve providing real-time assistance to customers through online chat platforms on behalf of businesses. As a freelancer, you typically work remotely, answering questions, resolving issues, and helping users navigate products or services. These roles require strong communication skills, quick problem-solving abilities, and familiarity with multiple chat or customer service software. Freelancers may work for multiple clients and often have flexible schedules, making it a popular option for those seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a freelance live chat support agent?

To thrive as a Freelance Live Chat Support agent, you need strong written communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by prior experience in customer support roles. Familiarity with live chat platforms like Zendesk, Intercom, or LiveChat, as well as CRM systems, is typically required. Exceptional patience, multitasking ability, and a customer-centric attitude are crucial soft skills for building rapport and resolving issues efficiently. These skills ensure timely, accurate, and empathetic assistance, leading to higher customer satisfaction and client retention.

What are some typical challenges faced by freelance live chat support agents, and how can they be managed effectively?

Freelance Live Chat Support agents often handle multiple conversations simultaneously, which can make time management and prioritization challenging. Additionally, working remotely requires strong self-discipline and the ability to quickly adapt to different clients' systems and communication styles. To manage these challenges, it's important to develop strong multitasking skills, maintain organized work habits, and regularly communicate with clients to clarify expectations. Staying updated on product knowledge and using templates or macros can also help streamline responses and improve efficiency.

What is the difference between Freelance Live Chat Support vs Freelance Customer Service Representative?

AspectFreelance Live Chat SupportFreelance Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeSimilar credentials, often customer service experience
Work EnvironmentRemote, online chat platformsRemote or call centers, multi-channel support
Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance
Search/Comparison IntentFocus on online chat rolesBroader customer service roles

Freelance Live Chat Support primarily involves assisting customers via online chat platforms, often requiring quick typing and technical familiarity. Freelance Customer Service Representatives may handle multiple channels like phone, email, and chat, with broader customer interaction. Both roles share similar credentials but differ mainly in communication channels and scope.

What are the most commonly searched types of Live Chat Support jobs in Springfield, MA?

The most popular types of Live Chat Support jobs in Springfield, MA are:

What are popular job titles related to Freelance Live Chat Support jobs in Springfield, MA?

For Freelance Live Chat Support jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Freelance Live Chat Support jobs in Springfield, MA look for?

The top searched job categories for Freelance Live Chat Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Freelance Live Chat Support jobs?

Cities near Springfield, MA with the most Freelance Live Chat Support job openings:

Freelance Live Chat Support jobs near you
Infographic showing various Freelance Live Chat Support job openings in Springfield, MA as of June 2026, with employment types broken down into 2% As Needed, 43% Full Time, and 55% Part Time. Highlights an 72% Physical, 2% Hybrid, and 26% Remote job distribution, with an average salary of $33,753 per year, or $16.2 per hour.

Technical Support Manager

Legrand Group

West Hartford, CT • On-site

$90 - $125/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

West Hartford, CT, United States (Hybrid)

Job Info
  • Job Identification 535
  • Posting Date 07/22/2026, 08:52 PM
  • Job Schedule Full time
  • Locations West Hartford, CT, United States (Hybrid)
  • Brand Legrand
  • Employment type Regular
  • Travel Required Yes
  • Job Category Customer Service
Job Description

Legrandhas an exciting opportunity for a Technical Support Manager to join the Electrical Wiring Systems Wiremold Team inWest Hartford, CT. The Technical Support Manager will manage technical service-related operations for an organization supporting Wiremold products.

Responsibilities
  • Provides day to day operational leadership, guidance, development, and motivation to the technical support team to achieve superior results and accomplish overall business objectives. Monitors employee and team performance in relation to established standards. Schedules technical support daily duties. Supports hiring, coaching, and developing talent.
  • Field technical questions concerning products and their applications for the sales force, distributors, and end-users of all of the company’s products within established service levels to ensure that customer technical product issues are addressed.
  • Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs.
  • Provide backup to the team during high volume or low staffing periods. This can include answering customers’ technical questions by phone, e-mail, live chat, and Salesforce.
  • Manage the development and maintenance of the Wiremold Knowledge tool. Manage the development and update of other customer self-service tools, such as cross-reference databases, product selection flowcharts, etc.
  • Develop and deliver product and customer experience training for new Technical Support and Customer Support representatives.
  • Ensure that the team provides 3rd party certifications and other technical support and documentation to customers as required.
  • Provide occasional review of new product designs for function and ease of installation. In addition, based on customer requests received, provide feedback to Product Managers and engineering team on product gaps or ideas for product design changes.
  • Perform related project assignments as determined by the ongoing needs of the Marketing Department as directed by manager.
  • Comprehensive knowledge of Wiremold products, their applications, the codes and standards that govern their use, and experience with user preferences regarding installation techniques.
Qualifications

Education:

  • Requires a bachelor's degree or equivalent experience.

Experience:

  • Typically requires 5-7 years' experience in the electrical industry in a customer or technical support role, engineering, or electrical contracting.
  • 1-3 years supervisory experience may be required.
  • Extensive knowledge of the function and department processes.

Skills/Knowledge/Abilities:

  • Customer Support
  • Inquiry Research/Response
  • Software Troubleshooting
  • Systems Troubleshooting
  • Technical Project Management
About Us

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

  • comprehensive medical, dental, and vision coverage
  • a high employer 401K match
  • paid time off (PTO) and holiday pay
  • short-term and long-term disability benefit plans
  • above-benchmark paid maternity and parental leave
  • bonus opportunities in accordance with the Company’s incentive plans
  • paid time off to volunteer
  • active/growing Employee Resource Group network

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visitlegrand.us/electrical wiring devices

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