Helpdesk Administrator
Brighton, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Brighton, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Winthrop, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Winthrop, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Roslindale, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Roslindale, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Westwood, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Westwood, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Newtonville, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Newtonville, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Rockland, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Rockland, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
East Weymouth, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
East Weymouth, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
East Boston, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
East Boston, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Jamaica Plain, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Jamaica Plain, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Everett, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Everett, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Cambridge, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Cambridge, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Cohasset, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Helpdesk Administrator
Cohasset, MA · On-site
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...
Email Chat Support information
See Boston, MA salary details
$15.67 - $18.66
14% of jobs
$20.23 is the 25th percentile. Wages below this are outliers.
$18.66 - $21.65
21% of jobs
$21.65 - $24.64
14% of jobs
The median wage is $24.82 / hr.
$24.64 - $27.63
18% of jobs
$29.67 is the 75th percentile. Wages above this are outliers.
$27.63 - $30.63
12% of jobs
$30.63 - $33.62
6% of jobs
$33.62 - $36.61
4% of jobs
$36.61 - $39.60
3% of jobs
$39.60 - $42.59
3% of jobs
$42.59 - $45.58
3% of jobs
$45.58 - $48.58
1% of jobs
$15
$28
$48
How much do email chat support jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for email chat support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.
What is an email chat support?
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
What does a typical workday look like for someone in an email chat support role?
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
What are the most commonly searched types of Email Chat Support jobs in Boston, MA?
The most popular types of Email Chat Support jobs in Boston, MA are:
What are popular job titles related to Email Chat Support jobs in Boston, MA?
For Email Chat Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Boston, MA look for?
The top searched job categories for Email Chat Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Email Chat Support jobs?
Cities near Boston, MA with the most Email Chat Support job openings:
Full-time
Posted 21 days ago
Job description
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.
Primary Responsibilities- Serve as the first point of contact for IT support requests from corporate and retail users.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
- Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
- Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
- Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
- Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
- Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
- Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Monitor ticket queues to ensure service level agreement (SLA) compliance.
- Provide remote support via phone, email, chat, and remote desktop tools.
- Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
- Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
- Knowledge of Active Directory, user account administration, and password management.
- Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
- Strong troubleshooting skills across hardware, software, and basic networking issues.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Experience supporting retail environments and store technology solutions.
- Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
- Experience with Mobile Device Management (MDM) platforms.
- Familiarity with remote support tools and endpoint management solutions.
- ITIL Foundation certification or equivalent IT service management experience.
- Experience supporting enterprise environments across multiple locations.