ZipRecruiter

Log In

1

Email Chat Support Jobs in Ohio (NOW HIRING)

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1 (hybrid)

Twinsburg, OH · On-site

$55K - $65K/yr

Serve as the initial point of contact for clients through phone calls, emails, and chat support to assist with technical issues * Provide clients with clear, step-by-step guidance, ensuring they are ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1 (hybrid)

Twinsburg, OH · On-site

$55K - $65K/yr

Serve as the initial point of contact for clients through phone calls, emails, and chat support to assist with technical issues * Provide clients with clear, step-by-step guidance, ensuring they are ...

Soccer Village

Team Support Specialist

Blue Ash, OH · On-site

Deliver Outstanding Service: Assist customers via phone, email, chat, always with professionalism and enthusiasm * Support Soccer Clubs: Build relationships with uniform coordinators and manage club ...

Ohio Hearing & Audiology

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media * Ability to support to all levels of management in all areas of the region ...

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Upstart

Senior Customer Contact Specialist

Columbus, OH · On-site

Respond to inbound email/phone inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information. * Take ownership of escalation calls ...

Ohio Hearing & Audiology

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media * Ability to support to all levels of management in all areas of the region ...

next page

Showing results 1-20

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Ohio

Email Chat Support information

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Ohio? The most popular types of Email Chat Support jobs in Ohio are:
What are popular job titles related to Email Chat Support jobs in Ohio? For Email Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Ohio look for? The top searched job categories for Email Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Email Chat Support jobs? Cities in Ohio with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Technical Support Representative Level 1

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site

Full-time

Posted 16 days ago

Job description

Overview
This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.
The Opportunity
The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets.
Responsibilities
What You'll Be Doing
  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.

Qualifications
What You Bring to the Team
  • High School Diploma or GED required, Associates or better desired
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc)
  • Strong understanding of Operating Systems, MS Office, and Email
  • Database Application knowledge strongly desired
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented
  • Pleasant, clear speaking voice and excellent written communication skills
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone

Physical Demands and Work Environment
  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.
Privacy Notice

Apply