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Evening Email Chat Support Jobs in Ohio (NOW HIRING)

Surge Staffing

Support Specialist I

Columbus, OH · On-site

$23 - $25/hr

Support Specialist I (Entry Level) Summary: The Support Specialist I provides frontline technical ... Respond to inquiries from customers and employees via phone, email, chat, source systems, and other ...

Dawson

Customer Support

Columbus, OH · Remote

$18/hr

Strong technical skills to support customers via phone, email, chat, and text * Strong problem-solving skills and the ability to toggle easily between multiple systems * Willingness to learn, a good ...

New

World Elite Inc

Front Desk Associate (Evening)

Powell, OH · On-site

$12 - $18/hr

Greet and assist families with a smileAnswer customer inquiries via phone, email, chat, or in-personProvide support with sign-ups and schedulingKeep our space tidy and organizedHelp with inventory ...

World Elite Inc

Front Desk Associate (Evening)

Powell, OH · On-site

$12 - $18/hr

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and scheduling * Keep our space tidy and organized * Help with inventory and computer tasks * Be a team ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

... email, chat, or in-personProvide support with sign-ups and schedulingKeep our space tidy and ... Part-time position; morning/evening times availableEntry-level, $11-$18/hr (based on experience ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

L4 - Lead Client Support Agent

Westlake, OH · On-site

$17.25 - $23.25/hr

The Lead Client Support Agent (all channels of engagement) handles the most complex client ... Resolve moderate-to-complex inquiries via email/chat/ call/ text. * Execute policy endorsements and ...

New

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ... We're ready to train the right person! * Part-time position; morning/evening times available ...

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Showing results 1-20

All JobsEvening Email Chat Support JobsEvening Email Chat Support Jobs in Ohio

Evening Email Chat Support information

What is the difference between Evening Email Chat Support vs Customer Service Representative?

AspectEvening Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, online chat and email support during evening hoursIn-office or remote, phone, email, or in-person support during regular hours
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, interpersonal skills, multitasking
Common CertificationsNone mandatory, customer service or communication courses preferredCustomer service certifications optional but beneficial
Industry UsageCommon in e-commerce, tech support, online servicesRetail, telecom, hospitality, various sectors

While both roles involve assisting customers, Evening Email Chat Support primarily focuses on online chat and email communication during evening hours, often remotely. Customer Service Representatives may handle a broader range of communication channels and work during regular hours. Both roles require strong communication skills, but the support role is more specialized in digital communication and flexible scheduling.

What are the most commonly searched types of Email Chat Support jobs in Ohio?

The most popular types of Email Chat Support jobs in Ohio are:

Evening Email Chat Support jobs near you

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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