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Email Chat Support Jobs in Ohio (NOW HIRING)

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media * Ability to support to all levels of management in all areas of the region ...

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media * Ability to support to all levels of management in all areas of the region ...

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Greet and assist families with a smileAnswer customer inquiries via phone, email, chat, or in-personProvide support with sign-ups and schedulingKeep our space tidy and organizedHelp with inventory ...

Greet and assist families with a smileAnswer customer inquiries via phone, email, chat, or in-personProvide support with sign-ups and schedulingKeep our space tidy and organizedHelp with inventory ...

$85 - $120/hr

## Tier 3 Technical Support Engineer - high-speed Ethernet (100GE+)Applylocations: Eningen, DEUtime ... Communicate professionally and empathetically with customers via phone, email, chat, and other ...

New

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and scheduling * Keep our space tidy and organized * Help with inventory and computer tasks * Be a team ...

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and scheduling * Keep our space tidy and organized * Help with inventory and computer tasks * Be a team ...

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and scheduling * Keep our space tidy and organized * Help with inventory and computer tasks * Be a team ...

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and scheduling * Keep our space tidy and organized * Help with inventory and computer tasks * Be a team ...

Showing results 21-40

Email Chat Support information

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Ohio?

The most popular types of Email Chat Support jobs in Ohio are:

What are popular job titles related to Email Chat Support jobs in Ohio?

For Email Chat Support jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Email Chat Support jobs?

Cities in Ohio with the most Email Chat Support job openings:

Infographic showing various Email Chat Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Experience Specialist

Sentrilock LLC

West Chester, OH • On-site

$16.75 - $21/hr

Full-time

Re-posted 27 days ago


SentriLock rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

19th of 159 rated electronics manufacturers


Job description

Job Type
Full-time
Description
Role Overview: The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent customer relationship, communication, and technical troubleshooting skills.
Responsibilities and Duties
  • Deliver level 1 account and technical support via phone, email, chat, and text.
  • Respond professionally to all customer contacts within required service levels.
  • Log and code customer interactions, incidents, requests, and escalations accurately in case management system.
  • Follow standard operating procedures for security, repairs, and replacements.
  • Escalate unresolved issues through the appropriate help channels.
  • Collaborate with coworkers to update support documentation and participate in project teams.
  • Complete all required company training certifications.
  • Maintain knowledge on company products, industry trends, and technology advances.
  • Performs other related duties as assigned to support the organization's goals and objectives.

Requirements
  • High School Diploma or Equivalent - Required
  • Associate's Degree in technology - Preferred
  • 1+ year customer service experience - Required
  • 1+ year contact center and/or technical support experience - Preferred
  • Written and verbal bilingual fluency (French, Spanish, Chinese) - Preferred
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
  • Ability to type, talk/listen to calls, look at a computer screen, and/or sit for long periods of time.

What SentriLock employees say

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