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Customer Service Trainer Jobs (NOW HIRING)

Prepares lesson plans from engineering documentation, field service requirements or software ... Conduct live, virtual, and in-person training sessions for customers, partners, and internal staff ...

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After working for several years in various capacities in the customer satisfaction survey services ... training to teach salespeople how to treat customers like people instead of a sale. Since 2009 CMS ...

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Customer Service Trainer information

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$21.5K

$52.2K

$70.5K

How much do customer service trainer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Trainer vs Customer Support Specialist?

AspectCustomer Service TrainerCustomer Support Specialist
Required CredentialsCustomer service experience, training or teaching skillsCustomer service experience, technical knowledge
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, help desks, online support
Employer & Industry UsageCorporations, training companies, retailTech companies, service providers, retail
Common Search & Comparison IntentTraining roles, teaching customer service skillsCustomer support roles, technical assistance

While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.

What does a customer service trainer do?

A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.

What are some common challenges faced by customer service trainers, and how can they be effectively addressed?

Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.

What are the key skills and qualifications needed to thrive as a customer service trainer, and why are they important?

To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.
What cities are hiring for Customer Service Trainer jobs? Cities with the most Customer Service Trainer job openings:
Who are the top companies hiring for Customer Service Trainer jobs? The top employers for Customer Service Trainer jobs are:
What states have the most Customer Service Trainer jobs? States with the most job openings for Customer Service Trainer jobs include:
Infographic showing various Customer Service Trainer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

$47K - $78K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Job description

Estimated Starting Salary Range: USD $47,000.00/Yr. - USD $78,300.00/Yr. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

SRC is seeking a Navy Training Specialist to support Naval Information Forces Command in Suffolk, Virginia. The position will develop and deliver training for the Collaboration at Sea application and associated Navy operational workflows used by afloat and shore-based personnel.

This is primarily a training and curriculum development position. The selected candidate will work with Navy stakeholders and technical subject matter experts to convert existing user guides, system documentation, operational procedures, and lessons learned into structured training modules. Primary responsibilities include:

  • Delivering instructor led, virtual, and hands-on training to Navy operators, site administrators, knowledge management personnel, and shipboard system administrators
  • Developing and maintaining lesson plans, student guides, presentations, quick reference guides, job aids, assessments, and electronic learning materials
  • Breaking existing system documentation into audience-specific training segments
  • Conducting training for individual commands, large groups, and multi-ship events
  • Explaining application workflows, operational procedures, common user issues, and basic troubleshooting concepts
  • Updating training materials following system changes, stakeholder feedback, and lessons learned
  • Maintaining training schedules, attendance records, course evaluations, and required program documentation
  • Coordinating training activities with Navy commands, program personnel, and technical subject matter experts
  • Supporting training at Navy shore facilities and aboard afloat units throughout CONUS and OCONUS locations
  • Receiving cross-training on relevant system administration and NOC support functions to strengthen instructional effectiveness

#LI-JC1


  • Bachelor’s degree in education, training, information technology, or a related field
    • Equivalent directly relevant Navy training experience may be considered, subject to contract requirements
  • Minimum three years of experience developing curriculum and delivering instructor led, virtual, or hands-on training
  • Demonstrated experience training Navy personnel or supporting Navy operational, technical, afloat, or shore-based environments
  • Experience developing or maintaining lesson plans, student guides, presentations, job aids, assessments, and other instructional materials
  • Strong public speaking, presentation, written communication, and classroom facilitation skills
  • Ability to translate technical and operational information into clear training content for audiences with varying experience levels
  • Proficiency with Microsoft Office, particularly PowerPoint and Word
  • Active Secret clearance
  • U.S. citizenship required

  • Formal Navy instructor or training qualification highly preferred, including Navy Instructor NEC 805A, legacy NEC 9502, Navy Instructor Training Course, Master Training Specialist, Afloat Training Specialist, or another recognized Navy training certification
  • Experience supporting Fleet training, Mobile Training Teams, Navy schoolhouses, shipboard training, or unit-level readiness programs
  • Knowledge of Navy curriculum development standards, adult learning principles, instructional systems design, or the PADDIE+M process
  • Experience developing computer-based training, electronic learning content, or blended learning programs
  • Familiarity with Navy afloat communications, collaboration, or information systems
  • Experience with CAS, CENTRIXS, HCL Domino, Sametime, Persistent Chat, or Microsoft Exchange
  • Working knowledge of Windows Server, user access, authentication, networking, help desk support, or basic system troubleshooting
  • Experience coordinating training schedules across multiple commands and geographic locations
  • Security+ or another DoD 8140-aligned certification if needed for future technical access

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL


  • Ability to travel approximately 30% annually to CONUS and OCONUS Navy locations
  • Travel may include Navy shore facilities and afloat units

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals with amounts increasing based on role and years of service, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.


Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact jobs@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.