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Customer Service Trainer Jobs (NOW HIRING)

Honeywell

Sr Customer Training Professional

Higganum, CT · On-site

$48K - $60K/yr

... and services successfully, thereby contributing to customer retention and business growth. Responsibilities KEY RESPONSIBILITIES * Develop and implement comprehensive customer training programs ...

Honeywell

Sr Customer Training Professional

Northford, CT · On-site

$48K - $60K/yr

... and services successfully, thereby contributing to customer retention and business growth. Responsibilities KEY RESPONSIBILITIES * Develop and implement comprehensive customer training programs ...

Honeywell

Sr Customer Training Professional

Portland, CT · On-site

$48K - $60K/yr

... and services successfully, thereby contributing to customer retention and business growth. Responsibilities KEY RESPONSIBILITIES * Develop and implement comprehensive customer training programs ...

Honeywell

Sr Customer Training Professional

Northford, CT · On-site

$48K - $60K/yr

... and services successfully, thereby contributing to customer retention and business growth. Responsibilities KEY RESPONSIBILITIES * Develop and implement comprehensive customer training programs ...

Honeywell

Sr Customer Training Professional

Hamden, CT · On-site

$48K - $60K/yr

... and services successfully, thereby contributing to customer retention and business growth. Responsibilities KEY RESPONSIBILITIES * Develop and implement comprehensive customer training programs ...

TOTALPACK INC

Customer Service Representative

Doral, FL · On-site

$15 - $16/hr

... trainer to ensure proper customer service is being a deliverer Work Hours & Benefits: Monday-Friday Full Time Monthly Bonus: for Metric Met of Order & Sales. Vacation Pay, Sick time, Health Benefits ...

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Customer Service Trainer information

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$21.5K

$52.2K

$70.5K

How much do customer service trainer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer service trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Trainer vs Customer Support Specialist?

AspectCustomer Service TrainerCustomer Support Specialist
Required CredentialsCustomer service experience, training or teaching skillsCustomer service experience, technical knowledge
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, help desks, online support
Employer & Industry UsageCorporations, training companies, retailTech companies, service providers, retail
Common Search & Comparison IntentTraining roles, teaching customer service skillsCustomer support roles, technical assistance

While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.

How to become a certified customer service trainer?

To become a certified customer service trainer, individuals typically need relevant experience in customer service and training, along with certification in training or instructional design. Certifications such as Certified Professional in Learning and Performance (CPLP) or specific training program certifications can enhance credibility. Developing strong communication skills and understanding adult learning principles are also important for success in this role.

What does a customer service trainer do?

A customer service trainer develops and delivers training programs to improve employees' communication, problem-solving, and product knowledge skills. They assess training needs, create instructional materials, and may use tools like learning management systems to ensure staff provide high-quality service. The role often requires strong interpersonal skills and knowledge of customer service standards.

What Does a Customer Service Trainer Do?

A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.

How can I make 2000 a week working from home?

A customer service trainer can increase earnings by working multiple remote training contracts, offering specialized skills, or creating online courses. Earning $2000 weekly typically requires consistent client work, strong communication skills, and experience with virtual training tools. Building a reputation and expanding your client base can also help achieve higher income levels.

What are Customer Service Trainers?

Customer Service Trainers are professionals responsible for teaching and coaching customer service staff to enhance their communication, problem-solving, and interpersonal skills. They design training programs, conduct workshops, and evaluate employee performance to ensure consistent and high-quality customer interactions. Their goal is to equip staff with the knowledge and tools needed to handle customer inquiries, complaints, and requests effectively, ultimately improving customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

Customer Service Trainers typically do not earn $4,000 a week without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurial ventures where income depends on performance and commissions. Most jobs paying this much require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

What are some common challenges faced by Customer Service Trainers, and how can they be effectively addressed?

Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.

What are the key skills and qualifications needed to thrive as a Customer Service Trainer, and why are they important?

To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.
More about Customer Service Trainer jobs
What cities are hiring for Customer Service Trainer jobs? Cities with the most Customer Service Trainer job openings:
Who are the top companies hiring for Customer Service Trainer jobs? The top employers for Customer Service Trainer jobs are:
What states have the most Customer Service Trainer jobs? States with the most job openings for Customer Service Trainer jobs include:
What job categories do people searching Customer Service Trainer jobs look for? The top searched job categories for Customer Service Trainer jobs are:
What are popular job titles related to Customer Service Trainer jobs? For Customer Service Trainer jobs, the most frequently searched job titles are:
Customer Service Trainer jobs near you
Infographic showing various Customer Service Trainer job openings in the United States as of July 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,248 per year, or $25.1 per hour.
Sr Customer Training Professional

Sr Customer Training Professional

Honeywell

Higganum, CT • On-site

$48K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

65th of 528 rated manufacturers

Job description

Job Description
As a Sr Customer Training Professional here at Honeywell, you will play a pivotal role in designing and delivering impactful training programs that enhance customer experience and empower users to maximize the value of our products and solutions. You will be responsible for developing customer-centric training strategies that align with business goals and drive customer satisfaction and loyalty.
You will report directly to our Customer Training Supervisor and you'll work out of our Northford, CT location on a Hybrid work schedule.
In this role, you will impact the effectiveness of customer engagement by ensuring customers are well-equipped with the knowledge and skills needed to utilize Honeywell Building Automation products and services successfully, thereby contributing to customer retention and business growth.
Responsibilities
KEY RESPONSIBILITIES
  • Develop and implement comprehensive customer training programs tailored to the needs of diverse customer groups.
  • Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials and resources.
  • Deliver training sessions through various modalities including in-person, virtual, and e-learning platforms to ensure accessibility and effectiveness.
  • Evaluate the effectiveness of training initiatives through feedback and performance metrics, continuously improving content and delivery methods.
  • Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.

Qualifications
YOU MUST HAVE
  • 5+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs.
  • Minimum of 2 years of experience with instructional design principles and adult learning methodologies to create engaging and impactful training content.
  • Minimum of 2 years of more experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms to facilitate diverse training delivery.
  • Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.

WE VALUE
  • Bachelor's degree in Engineering, or a related field.
  • Experience in managing training programs within a global organization and working with cross-functional teams.
  • Strong project management skills with the ability to handle multiple initiatives simultaneously.
  • Passion for customer success and a customer-centric mindset.
  • Ability to mentor and lead training professionals and foster a culture of continuous learning.
  • Familiarity with Honeywell Building Automation products or similar technology solutions is highly desirable.

BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The salary range for this position is ($48,400.00 - $60,500.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 24, 2026.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Curriculum Development, "SkillType" : null, "SkillId" : "300002758307703", "SectionId" : "300000016520798", "ContentItemId" : null

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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