Customer Service Trainer
Miami, FL · On-site
We are seeking a skilled and motivated Customer Service Trainer to join our team in Miami, FL. In this role, you will be responsible for designing and delivering training programs that enhance the ...
118 Macys Customer Service Trainer Jobs Hiring Near You
Customer Service Trainer
Miami, FL · On-site
We are seeking a skilled and motivated Customer Service Trainer to join our team in Miami, FL. In this role, you will be responsible for designing and delivering training programs that enhance the ...
Customer Service Trainer
Jacksonville, FL · On-site
The Customer Service Trainer is a valuable information resource within the Customer Care team. They are the point person for specific information on Merchant facing customer support as it relates to ...
Customer Service Trainer
Jacksonville, FL · On-site
The Customer Service Trainer is a valuable information resource within the Customer Care team. They are the point person for specific information on Merchant facing customer support as it relates to ...
Customer Service Trainer
Philadelphia, PA · On-site
$55K - $59K/yr
We are seeking a Customer Service Trainer to join our growing team in Philadelphia. The ideal candidate will design, implement, and deliver training programs that enhance the quality and ...
Customer Service Trainer
Philadelphia, PA · On-site
$55K - $59K/yr
We are seeking a Customer Service Trainer to join our growing team in Philadelphia. The ideal candidate will design, implement, and deliver training programs that enhance the quality and ...
Customer Service Trainer
Philadelphia, PA · On-site
We are seeking a dedicated and dynamic Customer Service Trainer to join our team in Philadelphia. In this role, you will be responsible for developing impactful training programs that support the ...
Customer Service Trainer
Philadelphia, PA · On-site
We are seeking a dedicated and dynamic Customer Service Trainer to join our team in Philadelphia. In this role, you will be responsible for developing impactful training programs that support the ...
Customer Service Trainer
$60K - $65K/yr
Chats Cloud Cover is seeking a dedicated and experienced Customer Service Trainer to develop and implement training programs for our customer service representatives. The ideal candidate will be ...
Customer Service Trainer
$60K - $65K/yr
Chats Cloud Cover is seeking a dedicated and experienced Customer Service Trainer to develop and implement training programs for our customer service representatives. The ideal candidate will be ...
Customer Service Trainer
$55K - $60K/yr
We are seeking a Customer Service Trainer to join our dynamic team in Cincinnati, OH. The ideal candidate will be responsible for designing and delivering impactful training sessions that equip our ...
Customer Service Trainer
$55K - $60K/yr
We are seeking a Customer Service Trainer to join our dynamic team in Cincinnati, OH. The ideal candidate will be responsible for designing and delivering impactful training sessions that equip our ...
Beloform Craft is seeking a Customer Service Trainer to develop, deliver, and enhance training programs that prepare customer service representatives for success. The ideal candidate will play a key ...
Beloform Craft is seeking a Customer Service Trainer to develop, deliver, and enhance training programs that prepare customer service representatives for success. The ideal candidate will play a key ...
Manager, Omnichannel Operations (TEMP)
$59K - $98K/yr
... Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise ... Experience in interviewing, hiring, training, managing, coaching, and developing direct and ...
Manager, Omnichannel Operations (TEMP)
$59K - $98K/yr
... Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise ... Experience in interviewing, hiring, training, managing, coaching, and developing direct and ...
Director, In Store
Costa Mesa, CA · On-site
$108K - $181K/yr
You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People ...
Director, In Store
Costa Mesa, CA · On-site
$108K - $181K/yr
You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People ...
Director, In Store
$108K - $181K/yr
You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People ...
Director, In Store
$108K - $181K/yr
You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People ...
Manager, Sales and Customer Service
$64K - $107K/yr
Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
New
Manager, Sales and Customer Service
$64K - $107K/yr
Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
New
Manager, Sales and Customer Service
Mcallen, TX · On-site
$56K - $93K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
Mcallen, TX · On-site
$56K - $93K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
$50K - $57K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
$50K - $57K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
Daly City, CA · On-site
$67K - $112K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
Daly City, CA · On-site
$67K - $112K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
Towson, MD · On-site
$56K - $93K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
Towson, MD · On-site
$56K - $93K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
Short Hills, NJ · On-site
$67K - $112K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
Short Hills, NJ · On-site
$67K - $112K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
$67K - $112K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
New
Manager, Sales and Customer Service
$67K - $112K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
New
Manager, Sales and Customer Service
Farmington, CT · On-site
$59K - $98K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
Farmington, CT · On-site
$59K - $98K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
$64K - $107K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
$64K - $107K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
$67K - $112K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Manager, Sales and Customer Service
$67K - $112K/yr
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... training and coaching. What You Will Do * Build a productive, enthusiastic team eager to engage ...
Macy's Jobs Information
Do workers at Macy's get paid breaks?
Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 132 people who took the Breakroom Quiz between December 2025 and June 2026.
45% of people say they don’t get paid breaks.
Based on data from 132 people who took the Breakroom Quiz between December 2025 and June 2026.
Does Macy's pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 125 people who took the Breakroom Quiz between December 2025 and June 2026.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 125 people who took the Breakroom Quiz between December 2025 and June 2026.
At Macy's, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and June 2026.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and June 2026.
Are part-time workers able to get health insurance from Macy's?
Only some people who work part-time can get health insurance.
62% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2025.
62% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2025.
Do part-time workers get paid time off at Macy's?
Most people who work part-time get paid time off.
72% of people who work part-time say they get paid time off
Based on data from 53 people who took the Breakroom Quiz between May 2025 and May 2026.
72% of people who work part-time say they get paid time off
Based on data from 53 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from Macy's affordable enough for their workers?
Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 69 people who took the Breakroom Quiz between December 2025 and May 2026.
81% of people say the health insurance costs are okay
Based on data from 69 people who took the Breakroom Quiz between December 2025 and May 2026.
Do people get paid time off at Macy's?
Most people get paid time off work.
87% of people say they get paid time off.
Based on data from 143 people who took the Breakroom Quiz between December 2025 and June 2026.
87% of people say they get paid time off.
Based on data from 143 people who took the Breakroom Quiz between December 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
- 28% of people with changing schedules find out their shifts one week or less ahead of time.
- 30% of people with changing schedules find out their shifts two weeks ahead of time.
- 31% of people with changing schedules find out their shifts three weeks ahead of time.
- 11% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
Do workers at Macy's worry about hours?
Some people worry about getting enough hours.
47% of people report they worry about getting enough hours.
Based on data from 106 people who took the Breakroom Quiz between December 2025 and June 2026.
47% of people report they worry about getting enough hours.
Based on data from 106 people who took the Breakroom Quiz between December 2025 and June 2026.
Do Macy's workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and May 2026.
42% report that they don’t have enough control over which shifts they work.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and May 2026.
How easy is it for Macy's workers to change shifts?
Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 81 people who took the Breakroom Quiz between December 2025 and June 2026.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 81 people who took the Breakroom Quiz between December 2025 and June 2026.
How easy is it to get time off at Macy's?
Some people find it hard to get time off.
46% of people report it’s hard to get time off.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and June 2026.
46% of people report it’s hard to get time off.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and June 2026.
Do Macy's managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
41% of people say their manager changes their shift schedule at the last minute.
Based on data from 97 people who took the Breakroom Quiz between December 2025 and June 2026.
41% of people say their manager changes their shift schedule at the last minute.
Based on data from 97 people who took the Breakroom Quiz between December 2025 and June 2026.
Do jobs at Macy's spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 104 people who took the Breakroom Quiz between December 2025 and June 2026.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 104 people who took the Breakroom Quiz between December 2025 and June 2026.
How easy is it to take sick days at Macy's?
Some people find it hard to take sick days.
35% of people report that it’s hard to take time off if they are sick.
Based on data from 129 people who took the Breakroom Quiz between December 2025 and June 2026.
35% of people report that it’s hard to take time off if they are sick.
Based on data from 129 people who took the Breakroom Quiz between December 2025 and June 2026.
Is a Macy's job good for students?
Most students say this is a good place to work if you’re studying.
74% of students report this is a good place to work if you’re studying.
Based on data from 73 people who took the Breakroom Quiz between May 2025 and May 2026.
74% of students report this is a good place to work if you’re studying.
Based on data from 73 people who took the Breakroom Quiz between May 2025 and May 2026.
Is working at Macy's good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 87 people who took the Breakroom Quiz between June 2025 and June 2026.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 87 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Macy's feel treated with respect by their managers?
Most people feel treated with respect by their managers.
68% of people say they’re treated with respect by their managers.
Based on data from 123 people who took the Breakroom Quiz between December 2025 and June 2026.
68% of people say they’re treated with respect by their managers.
Based on data from 123 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Macy's get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 139 people who took the Breakroom Quiz between December 2025 and June 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 139 people who took the Breakroom Quiz between December 2025 and June 2026.
Is it stressful to work at Macy's?
Most people feel stressed out here.
72% of people say they often feel stressed out at work.
Based on data from 138 people who took the Breakroom Quiz between December 2025 and May 2026.
72% of people say they often feel stressed out at work.
Based on data from 138 people who took the Breakroom Quiz between December 2025 and May 2026.
Do people at Macy's enjoy their jobs?
Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 117 people who took the Breakroom Quiz between December 2025 and June 2026.
70% of people report they enjoy their job.
Based on data from 117 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Macy's recommend working with their team?
Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 150 people who took the Breakroom Quiz between December 2025 and June 2026.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 150 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get enough training when they start at Macy's?
Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 139 people who took the Breakroom Quiz between December 2025 and June 2026.
55% of people report they didn’t get enough training when they started working here.
Based on data from 139 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get support to advance at Macy's?
Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 128 people who took the Breakroom Quiz between December 2025 and June 2026.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 128 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people think Macy's’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 129 people who took the Breakroom Quiz between December 2025 and June 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 129 people who took the Breakroom Quiz between December 2025 and June 2026.
Do workers feel well informed about how Macy's is doing?
Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 129 people who took the Breakroom Quiz between December 2025 and June 2026.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 129 people who took the Breakroom Quiz between December 2025 and June 2026.
What other companies are hiring for Customer Service Trainer jobs?
What are the most popular jobs at Macys?
What are the most popular categories at Macys?
Full-time
Posted 9 days ago
Job description
Company Description
Beloform Craft is a forward-thinking company dedicated to delivering refined solutions through creativity, precision, and innovation. We take pride in cultivating a collaborative environment where ideas are valued, talent is nurtured, and growth is continuous. Our team is driven by excellence and a commitment to building meaningful brand experiences.
Job Description
We are seeking a skilled and motivated Customer Service Trainer to join our team in Miami, FL. In this role, you will be responsible for designing and delivering training programs that enhance the performance, knowledge, and communication skills of our customer service team. You will play a key role in shaping the customer experience by ensuring our representatives are well-equipped to meet and exceed expectations.
Responsibilities
- Develop and deliver engaging training sessions for new and existing customer service staff
- Assess training needs and create tailored programs to improve performance
- Monitor and evaluate the effectiveness of training initiatives
- Provide ongoing coaching and feedback to team members
- Maintain training materials and update content as needed
- Collaborate with management to align training with company goals
- Ensure consistency in service standards and company policies
Qualifications
- Strong communication and presentation skills
- Ability to train, motivate, and guide individuals and teams
- Excellent organizational and time management abilities
- Problem-solving mindset with attention to detail
- Adaptability in a dynamic work environment
- Strong interpersonal skills and a collaborative approach
Additional Information
- Competitive salary
- Growth opportunities within the company
- Professional development and skill enhancement
- Supportive and collaborative work environment