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120 Macys Store Operations Manager Jobs Hiring Near You

Macy's

Manager, Sales and Customer Service

Columbus, OH · On-site

$56.30K - $93.70K/yr

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... Support other operational areas such as OMNI, Style, and Asset Protection * Conduct ongoing talent ...

Macy's

Manager, Sales and Customer Service

Columbus, OH

$56.30K - $93.70K/yr

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... Support other operational areas such as OMNI, Style, and Asset Protection * Conduct ongoing talent ...

Macy's

Manager, Sales and Customer Service

Columbus, OH

$56.30K - $93.70K/yr

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... Support other operational areas such as OMNI, Style, and Asset Protection * Conduct ongoing talent ...

Macy's

Manager, Sales and Customer Service

Columbus, OH · On-site

$56.30K - $93.70K/yr

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... Support other operational areas such as OMNI, Style, and Asset Protection * Conduct ongoing talent ...

Macy's

Starbucks Barista, Easton - Part Time

Columbus, OH · On-site

$15 - $19.51/hr

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of ... Opens and/or closes area following appropriate checklist, verifies completion with Manager on Duty ...

Macy's

FEDFLO Specialist, Columbus - Full Time

Columbus, OH · On-site

$18.40 - $27.21/hr

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... Any other functions management deems essential * Foster an environment of acceptance and respect ...

Macy's

FEDFLO Specialist, Columbus - Full Time

Columbus, OH · On-site

$18.40 - $27.21/hr

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured ... Any other functions management deems essential * Foster an environment of acceptance and respect ...

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Macy's Jobs Information

Do workers at Macy's get paid breaks?

Sometimes. Only some people get paid breaks.
46% of people say they don’t get paid breaks.
Based on data from 132 people who took the Breakroom Quiz between December 2025 and May 2026.

Does Macy's pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 126 people who took the Breakroom Quiz between December 2025 and May 2026.

At Macy's, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 122 people who took the Breakroom Quiz between November 2025 and May 2026.

Are part-time workers able to get health insurance from Macy's?

Only some people who work part-time can get health insurance.
62% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Macy's?

Most people who work part-time get paid time off.
72% of people who work part-time say they get paid time off
Based on data from 53 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Macy's affordable enough for their workers?

Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 71 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at Macy's?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 144 people who took the Breakroom Quiz between December 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 28% of people with changing schedules find out their shifts one week or less ahead of time.
  • 28% of people with changing schedules find out their shifts two weeks ahead of time.
  • 32% of people with changing schedules find out their shifts three weeks ahead of time.
  • 12% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 105 people who took the Breakroom Quiz between December 2025 and May 2026.

Do workers at Macy's worry about hours?

Some people worry about getting enough hours.
45% of people report they worry about getting enough hours.
Based on data from 106 people who took the Breakroom Quiz between December 2025 and May 2026.

Do Macy's workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 103 people who took the Breakroom Quiz between December 2025 and May 2026.

How easy is it for Macy's workers to change shifts?

Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between December 2025 and May 2026.

How easy is it to get time off at Macy's?

Some people find it hard to get time off.
46% of people report it’s hard to get time off.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and May 2026.

Do Macy's managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
43% of people say their manager changes their shift schedule at the last minute.
Based on data from 96 people who took the Breakroom Quiz between December 2025 and May 2026.

Do workers at Macy's do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
81% of people report that they don’t do extra unpaid work.
Based on data from 103 people who took the Breakroom Quiz between December 2025 and May 2026.

How easy is it to take sick days at Macy's?

Some people find it hard to take sick days.
34% of people report that it’s hard to take time off if they are sick.
Based on data from 130 people who took the Breakroom Quiz between December 2025 and May 2026.

Is a Macy's job good for students?

Most students say this is a good place to work if you’re studying.
74% of students report this is a good place to work if you’re studying.
Based on data from 73 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Macy's good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
37% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 91 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Macy's feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 125 people who took the Breakroom Quiz between December 2025 and May 2026.

Do people at Macy's get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 140 people who took the Breakroom Quiz between December 2025 and May 2026.

Is it stressful to work at Macy's?

Most people feel stressed out here.
72% of people say they often feel stressed out at work.
Based on data from 137 people who took the Breakroom Quiz between December 2025 and May 2026.

Do people at Macy's enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and May 2026.

Do people at Macy's recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 151 people who took the Breakroom Quiz between December 2025 and May 2026.

Do people get enough training when they start at Macy's?

Some people didn’t get enough training when they started.
54% of people report they didn’t get enough training when they started working here.
Based on data from 140 people who took the Breakroom Quiz between December 2025 and May 2026.

Do people get support to advance at Macy's?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 128 people who took the Breakroom Quiz between December 2025 and May 2026.

Do people think Macy's’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 130 people who took the Breakroom Quiz between December 2025 and May 2026.

Do workers feel well informed about how Macy's is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 129 people who took the Breakroom Quiz between December 2025 and May 2026.
What other companies are hiring for Store Operations Manager jobs?
What are the most popular jobs at Macys?
What are the most popular categories at Macys?
Infographic showing various Store Operations Manager job openings at Macys in the United States as of May 2026, with employment types broken down into 1% Internship, 44% Full Time, and 55% Part Time. Highlights an 100% Physical job distribution.
Manager, Sales and Customer Service

Manager, Sales and Customer Service

Macy's

Columbus, OH • On-site

$56.30K - $93.70K/yr

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Macy's rating

6.1

Company rating: 6.1 out of 10

Based on 832 frontline employees who took The Breakroom Quiz

7th of 21 rated department stores

Job description

Job Description
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
  • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
  • Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
  • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
  • Manage selling support, including the stockroom, signing, equipment, and merchandising
  • Support other operational areas such as OMNI, Style, and Asset Protection
  • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
  • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
  • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
  • Work a flexible retail schedule, including days, evenings, holidays, and weekends
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
  • In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
  • Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
  • Candidates with a High School diploma or equivalent are encouraged to apply.
    • 3-5 years of management experience in retail
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
    • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
    • May involve reaching above eye level
    • Requires close vision, color vision, depth perception, and focus adjustment
  • Able to work a flexible schedule based on department and company needs

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's

Sourced by ZipRecruiter

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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