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Customer Operations Manager Jobs (NOW HIRING)

BlueCargo Inc

Customer Operations Analyst

Manhattan, NY · On-site

We are looking for an experienced Operations Manager with a startup mindset. Opportunity Overview Role Overview As a Customer Operations Associate , you'll be at the forefront of ensuring our clients ...

Donatestock

Customer Operations Associate

Customer Operations Associate DonateStock is leading the movement to make charitable stock gifting ... Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

Donatestock

Customer Operations Associate

Customer Operations Associate DonateStock is leading the movement to make charitable stock gifting ... Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

MyPrize

Director of Customer Operations

Create, manage, and optimize processes for handling tickets, responding to live chat messages, and ... Strong operational instincts to enhance and streamline the customer experience, prevent bottlenecks ...

Kinders

Customer Operations Specialist

Walnut Creek, CA · On-site

$100K - $115K/yr

... our operations team, you'll be the go-to partner for customer order management-receiving ... Inventory Management: Review product availability upon order receipt coordinate with the ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

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Customer Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.
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Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Operations Specialist

NSi Industries LLC

Elmhurst, IL • On-site

Other

Re-posted 22 days ago

Job description

Job Title: Customer Operations Specialist
Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst*
Reports to: VP of Sales
Job Type: Full-time
Overview:
NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability.
NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service. This position is ideal for an early-career professional who thrives in a fast-paced CPG environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience. The Specialist will support end-to-end order execution, assist with logistics coordination, and help maintain strong relationships with retail customers.
Responsibilities:

  • Manage customer orders (manual + EDI) from PO receipt through delivery
  • Confirm order details and communicate ETAs to customers and distribution centers
  • Coordinate internally with Sales, Operations, and Accounting
  • Resolve order discrepancies and support invoice accuracy
  • Assist with transportation coordination and 3PL claims
  • Maintain accurate reporting in ERP (SAP Business One preferred)
  • Utilize customer portals and support compliance documentation
  • Contribute to process improvements and operational efficiencies
The ideal candidate will have:
  • Experience working with retail customers or supermarket chains is a plus
  • ERP experience (SAP Business One a strong plus)
  • Familiarity with EDI systems
  • Strong proficiency in Google Sheets and Google Workspace
  • Proficiency in MacOS
  • High attention to detail and ability to manage multiple priorities
  • Strong communication and problem-solving skills
Education and Experience:
  • A Bachelor's degree in business administration or related field
  • 2-3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)
Work environment:
  • Remote work available but candidates must be living in close proximity to NSI's office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.

NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Please direct all recruiting and candidate inquiries to HR@nsi-grp.com.
Contacting other team members or departments will result in your message not being reviewed.
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